Help! Advice please...

Hi,
After a year of being on Infinity 2 with consistent speeds of around 40Mb down and 7Mb up (not great but ok I suppose) we had a problem last Sunday when we lost both telephone & broadband connection. Completely dead.
Immediately reported to BT via the web portal (thank god for smartphones!), and an engineer finally turned up yesterday (Wednesday). He diagnosed that one of the pair of wires has gone open circuit approx 130m from the house. He disappeared for quite a while and upon return said that he has moved us over onto a spare pair but although the phone & broadband was back on, the line had failed some of his tests and therefore he had notified HQ. Apparently another engineer would be tasked with sorting it out later that day or possibly today, and that we may lose the line again briefly whilst tests/repairs were performed. Shortly after I got an automated text from BT saying that the (presumably original) fault was cleared and things should be back to normal.
However.... my Infinity speeds are now 7.41Mb down and 2.85Mb up - a fraction of what they once were - and haven't risen in the last 4 hours at all.
I understand about the DLM procedure, but surely it shouldn't be starting THAT low ?!?!?!
Is there anything I can do? Or is that likely to be 'normal' and I just have to wait for it to rise?
Thanks

An update...
Another engineer did apparently resolve the line fault... and so after a couple of weeks my speeds have risen to 32.83 / 4.48 (ip profile 33.88 / 20)
Better - but much less than I got before the line fault. I did a 'web chat' on 15th Sept and the agent went through all the script and agreed that a fault was present and so raised a call.
An engineer telephoned early this morning (22nd Sept) to say he would be calling round. He was told that unfortunately as we'd had no prior notice, no-one was at home to be able to let him in. An hour later, the BT site was updated to say the fault was cleared !
I've just done another 'web chat' where the operator this time said that 'my speed limit on the line was 35mbps' and therefore as I was getting 32.83 this was within acceptable limits and refused to escalate the call.
What can I do ? I've wasted another hours tonight getting no-where. I even tried telephoning - all operators were busy, then after 25mins it cut off!
So disappointed in the whole thing. At point of ordering Infinity 2 I was quoted 57.2 / 15.7. I've accepted & lived with 40-43 / 7-8 for 12 months - not as good as hoped, but not that bad. Now I find I'm stuck on 32 / 4.5 and BT won't listen that it should be better!
Has the line still got a fault that needs attention?
Do I just need a DLM / ip profile reset?
Can anyone help?

Similar Messages

IGMP Problems - various - Help & Advice please!!!

I have BT infinity. In August when sports deals were announced I decided to get a vision box, never previously had one. From the start i experienced various problems, sports and multicast channels intermittently working. Only getting every other channel, losing channel after 4 and a quarter minutes, and the info bar randomly flashing up frequently.
We have had this fault outstanding with BT since then. During this time we have had a new vision box (with 512 of ram instead of 256), our Home Hub 3B (known ethernet problems) was swopped by BT for a Home hub 3A. The vision box to the hub is hardwired (ethernet cable also changed).
We have spoken at length to various BT technical support members, all giving us different opinions and advice. One spoke to us last week and advised us to remove all other wired PC's from the hub and reset the hub yet again. (previously we had 2 Pc's wired to the hub).
Since we removed the PC's the vision has been working well, better than we have ever had it. We decided to connect one of the PC's back to the hub a few days ago and the problem has returned. We reset the hub and disconnected the PC and the vision was alright again. Today we have connected a different PC and the problems are back.
The last technical person said it was IGMP (internet group management protocol) which was probably causing the problem. we are wondering if this is caused by the vision box (would a youview box instead help?) or changing the hub (would a hub 4 or 5 help).
Has anyone got any experience or advice please. This has been a real headache. Its been a long slog being passed around from person to person and have to repeat everything over and over and be told to reboot things we have done many times before.
Thanks in advance. M

This sounds similar http://community.bt.com/t5/BT-Vision/Multicast-VMC011-after-4-min-16-sec/m-p/1083966#M55445
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Installing OSX Lion on OSX Mountain Lion Partitioned drive-Help/Advice please

I have my late 2009 27" iMac running OSX 10.8.5 Mountain Lion but need to install OSX Lion on a separate partition and would appreciate help / procedure advice as to how to do this safely.
I need to do this because I have found that running FCP7 Studio under 10.8.5 there's some missing or odd keyboard and Timeline functions that were not there under Lion and FCP7 is a valuable tool for me that I don't want compremised. I'd like to be able to run FCP7 / Lion in a separate partition on the iMac.
I have partitioned the HD and there's about 700gigs of clean space on the second partition. I also have downloaded from my account on the App Store a copy of Install Mac OS Lion to my Applications folder and I also have a copy of it on a USB Thumbdrive.
So, what do I do now to safely install the second OS without messing up everything else that's on the machine in the prime partition?
Thanks!

Ok….I managed to work it out…..Installed Lion on the second partition, working fine now.
PM

Need some help/advice please

Hi,
I am trying to fix a friends computer. She has a MS-6385 m/b but the keyboard does not work. When trying to boot to ME. you just hear clicks when pressing a key.
If I boot from a W98 disk, I get a beep on each keypress. The CPU seems fine as it will load the W98 boot disk OS.
I was going to try a PS2 to USB converter, but the manual implies that the USB keyboard is disabled by default and I cannot get into the the BIOS to change it.
So I am asking for any advice as to how and try to fix this, or should I just bin the m/b and try and get another socket 423 m/b with rambus slots.
TIA

Using my keyboard though a KVM switch, which works fine on my network, so its not the kbd. I reckon the ps2 connection has gone belly up, so I'm stuffed for a fix.
Looks like I will need to get another board, I have found a 6339 board, which I might use or get the Asus P4t board.

Need to switch my @me to iCloud but have a cluster. Need help/advice please

Hello all, I want to switch over to icloud but have a real apple id cluster on my hands. LOL I have one that was used many years ago before i owned any apple products to create an itunes account. I can sacrafice this one. I have one for my iphone and ipad and i have another for my @me account i set up last year. I do not want to lose the @me one i setup. How do i go about setting up the icloud account? Do i use the @me account to transfer and then am i able to pull the other stuff from the other apple id account that controls my iphone/ipad/mac ????? I wish apple would just let you merge accounts. Heck, i would pay for it !!! LOL Thanks for any help you guys are able to give me. Im sitting here just not knowing where to start.........Terry

You can't merge Apple IDs. If you want to keep your current @me.com email address, your only option is to move that account to iCloud and continue using that one for all Apple services in the future.
For iTunes / AppStore purchases made in the past using an old Apple ID you'll just have to continue logging into that account to update the apps whenever necessary. You can't move purchases from one account to another.

Pre-project help/advice required please

Hi,
I am about to start on a university project for which I have to implement a Java software solution. I am new to programming so I would appreciate any help/advice.
I am intending to create a java site (not JSP) for a company which will allow the company's contractors to post jobs in their particular section of th esite (after they have logged in) they can post, edit, update and print jobs. The company must be able to receive these jobs by logging in and then be able to update the progress of the jobs, i.e. recieved, customer contacted, done etc. There will be approximately 4 external companies providing jobs to start with.
My questions are:
Can I make a Java program to do this and put it on a webpage?
Is it best to use MS Access?
Any tips or pointer?
This is just astart, I am about to start the design process. I am sure you will see my name more often as the project progresses:D
Thanks
FR

While you could use java to create this project WITHOUT using servlet/JSP technology, it would make it far more difficult. As Brenner said, you could use applets instead, but why deal with the GUI yourself when you can let HTML handle it?
I'm not sure why you would not want to use servlet/JSP technology... perhaps you have concerns about the web server being able to use it? That's a possible issue, but if the web server is relatively recent, it ought to support Java. If you can use your own software, use Tomcat... it's Java-enabled, and free.
As for Access... if you have it, it wouldn't hurt to use it. I'm sure there are JDBC drivers available for MS Access somewhere. If, however, you don't HAVE TO use it, I'd download something like mySQL. It's free, and it has free JDBC drivers available. I've used it for school projects, and it's relatively easy to use. No GUI like Access, but I personally consider that a plus ;-)
I'm a web developer for the military, and I use Java exclusively for my applications. In fact, what I do is done in a way very similar to what you're proposing right now. I make extensive use of servlets, JSPs, JDBC for database access (using DB2, which is a pain), JavaBeans, DataSources, and just about any Web-oriented Java technology you can think of. If you have any specific questions about anything for your project, feel free to contact me. I've probably already done just about anything you're going to encounter, so I'd probably be able to answer any questions easily. My email is [email protected] (I'm supposed to limit incoming mail to my military account... too many viruses floating around).

A few weeks ago I cleared the history in safari. Since that time it no longer records any new history and the "clear history" tab looks to be frozen. Have tried shutting down, nothing helps. Advice please.

A few weeks ago I cleared the history on my iPad. Since then it has not recorded any new history and the "clear history" tab looks like it is frozen in place. I have shut down the iPad several times, checked to make sure I have the latest update and read everything I can find about history. It tells me how to clear history but there is nothing that addresses what to do if it doesn't record history since the last time it was cleared. Can someone help me please? Thank you.

- Resset the iPad. Nothing is lost
Reset iPad: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Do you have Private Browings turned on in Settings>Safari?

HELP. ............Hi folks hope some one can help me please.Having a problem in Bridge I open my images in ACR, as I open files in a folder and lets say they are labeled in yellow they are all going back to the camera raw default , in other words no ma

HELP. ............Hi folks hope some one can help me please.Having a problem in Bridge I open my images in ACR, as I open files in a folder and lets say they are labeled in yellow they are all going back to the camera raw default , in other words no matter what work I have done, inc cropping they all go back to ,as they came out of camera. What on earth is happening? I am on PS CS6. I might point out everything was working normally up to yesterday, when this first started.
I recently changed computer to 64bit from 32bit, not sure if this causing the problem or not. Any help would be appreciated.

Robert,
Would you be so kind to rephrase your question with concise, precise information and without any "let's say that" hypotheticals? Sorry, I can't quite follow you.
Also please give exact versions of Photoshop CS6 (13.what.what), of Bridge and of your OS.
Thanks.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

New System Build feedback/advice, please...

Time to build a new WorkStation. My motivation for upgrading is that I have been using a mediocore laptop (i7m, 8gb, 250gb ) from my work as my home system for the last 2 years, I am starting to get more freelance coming in and need a good desktop.
I am not so sure about my processor, mother board and video card choice. I am more interested in app usability than absolute throughput and want to maximise my dollar investment.
Purchase date: this week
Budget: I'd like to stay close to $1000-1300, but can spend more for significant performance gains. As I do more research, my inclinations are trending higher.
System Usage: My primary uses will include photo editing with Lightroom and Photoshop, 3D graphics using 3D studio Max, Maya and Mud Box, HD video editing using Premiere and After Affects and Web Design. I will also use it as an HD media player and hifi audio is important. Maximizing cs6 performance in premiere & pShop is my main target. I am focused mainly on user experience while running these apps. If I need to encode hrs of video or crank out frames in max/maya, I can do it at work. I seldom run games.
Monitors: I'm running two Dell U2410's IPS, calibrated w\Color Munki, one portrait one lanscape.
Parts to Upgrade: Full system build
O/S : Win7 Ultimate, I might play with Ubuntu/Virtualization
Vendor: Newegg unless I can save big $$ else where. I like B&H.
It needs to be an Intel machine & I have chosen lga 2011 becuase I'll eventually go to 64gb. I'll do some modest overclocking.
Any advice is appreciated. Thank you for your expertise.
Processor:
Intel Core i7-3820 Sandy Bridge-E 3.6GHz (3.8GHz Turbo Boost) LGA 2011 130W Quad-Core Desktop Processor BX80619i73820
$299 w/ship
http://www.newegg.com/Product/Product.aspx?Item=N82E16819115229
or
Intel Core i7-3930K Sandy Bridge-E 3.2GHz (3.8GHz Turbo) LGA 2011 130W Six-Core Desktop Processor BX80619i73930K
$569 w/ship
http://www.newegg.com/Product/Product.aspx?Item=N82E16819116492
Do you have any feeling about how much I'll gain by going to the 6 core cpu over the 4 core? Remember, for me usability in the cs6 apps is more important than marginal gains in throughput.
Mobo:
MSI X79A-GD45 (8D) LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard with UEFI BIOS
$218 w/ship
http://www.newegg.com/Product/Product.aspx?Item=N82E16813130635
or
ASRock X79 Extreme6 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
$240 w/ship
http://www.newegg.com/Product/Product.aspx?Item=N82E16813157289
or
MSI Big Bang-XPower II LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 XL ATX Intel Motherboard with UEFI BIOS
$380
http://www.newegg.com/Product/Product.aspx?Item=N82E16813130626
I would really appreciate any feedback on mobos in regards to maximizing cs6...7...8 performance, system logiveity, and performance. Is it worth it to go for a higer end mobo? If so which one. I like the msi's based on eventually ug to 128 gb, but are they money well spent? Any probs w/these mobo's?
Memory:
G.SKILL Ripjaws X Series 32GB (4 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL10Q-32GBXL
$130
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231490
Hard Drive:
SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SATA III MLC Internal Solid State Drive (SSD)
$160
http://www.newegg.com/Product/Product.aspx?Item=N82E16820147164
Video:
GIGABYTE GV-N65TOC-1GI GeForce GTX 650 Ti 1GB 128-bit GDDR5 PCI Express 3.0 x16 HDCP Ready Video Card
$160 w/ship
http://www.newegg.com/Product/Product.aspx?Item=N82E16814125447
or
MSI N660 Ti PE 2GD5/OC GeForce GTX 660 Ti 2GB 192-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card
Item#: N82E16814127696
$300
http://www.newegg.com/Product/Product.aspx?Item=N82E16814127696
I am still a little unsure of the real world differnces that I'll realize by doubling my video card expense, advice please?
Optical Drive:
LG Black 14X BD-R 2X BD-RE 16X DVD+R 5X DVD-RAM 12X BD-ROM 4MB Cache SATA BDXL Blu-Ray Burner with SW, 3D Play Back - BH14NS40
$70
http://www.newegg.com/Product/Product.aspx?Item=N82E16827136250
Case:
COOLER MASTER HAF 912 RC-912-KKN1 Black SECC/ ABS Plastic ATX Mid Tower Computer Case
$60
http://www.newegg.com/Product/Product.aspx?Item=N82E16811119233
Power Supply:
FX Core Edition PRO650W (P1-650S-NLB9) 650W ATX12V 2.2 & ESP12V 2.91 SLI Ready CrossFire Ready 80 PLUS BRONZE Certified Active PFC Power Supply
$90
http://www.newegg.com/Product/Product.aspx?Item=N82E16817207014
Total $1190
or $1760
I have picked the MSI motherboard due to its support for 128gb ram, superior audio and other high end features. The AS Rock for its rep for solid value/performance. Opinions?
Finally, I would like some advice on video cards. I prefer nVidia to ATI, but I'm not sure which chip to go for. The six fifties are cheaper, but the 660 ti provides more CUDA cores.

Alex,
I sure wish you would quick picking fights with lots of knowledgeable people just trying to help people build good PCs for running Adobe Premiere. (I am stating that based on not just this thread, but rather the strong challenges you seem to bring to about half of the threads that you've chosen to participate in).
I was the original poster to suggest that Neal select a larger case. Next Harm agreed and cited 6 points which I would agree with regarding why a larger box is better for a video editing rig.
What are the typical goals for someone wanting a video editing PC? I would expect that most users want:
- robust, runs and never fails
- has incredible power; face it, video editing with AVCHD is one of the most taxing applications a PC can face today
- quiet; who wants to be doing creative work with any server room like wind noise
Now let me be specific where you are simply WRONG WRONG WRONG:
You stated: "Back pressure increases in larger spaces due to natural impedance of airflow (much like with electricity traveling over distance)"
Fact: Exactly the opposite; Back pressure decreases in larger spaces due to more room for the air to flow (much like thicker copper passes electricity with less resistance than a thin wire)
Your stated: "Open non-compartmentalized spaces are a recipe for hot spots - areas of turbulence with higher temperatures." and then cited a server room article talking about cooling air taking the path of least resistance -- going under the floor in a server room, instead of through rack mounted servers.
Fact: Lots of open space for large, slow moving fans to keep a video editing box cool is a great way to go
You stated: "Full towers - in themselves - are worse for cooling"
Fact: That is one crazy indefensible statement!
I seriously doubt that you fully comprehend the differences and importance of thermal conductivity, heat capacity, conduction, convection, and radiation for you to make the statements that you have so far and these are the staples for discussing how heat transfer takes place.
Note to other readers... There are lots of ways to cool components including cpus, hard drives, gpus and memory. I suspect that the noise levels brought by servers and some gamers would be totally offensive to the ambient noise level that you want in the room with you for video editing. Therefore we are left with just a few quiet alternatives: 1) lots of volume at low velocity (large cases, large fans, slow rpm), 2) liquid cooling, and 3) Cases with doors or baffles to keep the sound from a noisier solution from getting back to your ears.
Regards,
Jim

" help me please" I have Windows 7 installed on my mac pro and Bought Mini DisplayPort to VGA Adapter to connect to lcd tv But it does not work? why? please help me

" help me please" I have Windows 7 32 bit installed on my mac pro and Bought Mini DisplayPort to VGA Adapter to connect to lcd tv But it does not work? why? please help me
I have to boot with a Windows
When I use the Mac operating system not have a problem and DisplayPort to VGA Adapter Working properly
why does not work with windows ?
What should I do؟
I'm grateful to give advice
tanks
[email protected]

Someone in another section answered this. Thanks.

Upgrading unlocked 3GS from os3 to os6..and now it won't activate! Someone help me please!

Hello,
iPhone 3GS (8GB)
Many of my apps stopped working because I was still running on operating system 4. I upgraded from os4 to os6 on my unlocked 3GS...and now it won't activate. I get the below error message:
"Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes"
Well, I tried with iTunes and similar error message that activation is not possible at this time. I have waited and tried many many times over the past week and it won't activated
This 3GS phone I bought from a friend in the UK. It was locked to the carrier O2 in the UK. I had it unlocked and have been using a prepaid carrier since. I am currently studying in Spain and need help how I can fix this issue?
The nearest Apple store is 1 hour away. I took it to a local phone technician and he said it could not be fixed. I can't believe that this is true as it is just a software problem because the hardware of the phone works perfectly.
I would greatly appreciated if any expert out there could help me please!
Many thanks,
Daniel

Hi..thanks for your advice!
Ok, I am student so buying a new phone is not possible ;( This experience has turned me off Apple anyway! All I did was click yes to their iTunes upgrade prompt asking me if I want to update....and now I don't have a phone and can't access all my backup etc on my iTunes because it seems the only way to get to it is with another iPhone!?
I can't believe that through the Apple recycling program I could possibly get $50 for this phone because the hardware is perfect but there is no support for this issue...feels like Apple is just trying to force everyone with hacked phone to buy new ones!

Load balancing across 4 web servers in same datacentre - advice please

Hi All
Im looking for some advice please
The apps team have asked me about load balancing across some servers but im not that well up on it for applications
Basically we have 4 apache web servers with about 2000 clients connecting to them, they would like to load balance connections to all these servers, they all need the same DNS name etc.
what load balancing methods would I need for this, I believe they run on Linux
Would I need some sort of device, or can the servers run some software that can do this, how would it work? and how would load balancing be achieved here?
cheers

Carl,
What you have mentioned sounds very straightforward then everything should go well.
The ACE is a load balancer which takes a load balancing decisions based on different matching methods like matching virtual address, url, source address, etc then once the load balance decision has been taken then the ACE will load balance the traffic based on the load balance method which you have configured (if you do not configure anything then it will use the default which is "round robin"), then it will send the traffic to the servers which it has available and finally the client should get the content.
If you want to get some details about the load balancing methods here you have them:
http://www.cisco.com/en/US/docs/app_ntwk_services/data_center_app_services/ace_appliances/vA3_1_0/configuration/slb/guide/overview.html#wp1000976
For ACE deployments the most common designs are the following.
Bridge Mode
One Arm Mode
Routed Mode
Here you have a link for Bridge Mode and a sample for that:
http://docwiki.cisco.com/wiki/Basic_Load_Balancing_Using_Bridged_Mode_on_the_Cisco_Application_Control_Engine_Configuration_Example
Here you have a link for One Arm Mode and a sample for that:
http://docwiki.cisco.com/wiki/Basic_Load_Balancing_Using_One_Arm_Mode_with_Source_NAT_on_the_Cisco_Application_Control_Engine_Configuration_Example
Here you have a link for Routed Mode and a sample for that:
http://docwiki.cisco.com/wiki/Basic_Load_Balancing_Using_Routed_Mode_on_the_Cisco_Application_Control_Engine_Configuration_Example
Then as you could see in all those links you may end up having a configuration like this:
interface vlan 40
description "Default gateway of real servers"
ip address 192.168.1.1 255.255.255.0
service-policy input remote-access
no shutdown
ip route 0.0.0.0 0.0.0.0 172.16.1.1
class-map match-all slb-vip
2 match virtual-address 172.16.1.100 any
policy-map multi-match client-vips
class slb-vip
    loadbalance vip inservice
    loadbalance policy slb
policy-map type loadbalance http first-match slb
class class-default
    serverfarm web
serverfarm host web
rserver lnx1
    inservice
rserver lnx2
    inservice
rserver lnx3
    inservice
rserver host lnx1
ip address 192.168.1.11
inservice
rserver host lnx2
ip address 192.168.1.12
inservice
rserver host lnx3
ip address 192.168.1.13
inservice
Please mark it if it answered you question then other users can use it as reference in the future.
Hope this helps!
Jorge

Can not run jcwde (Somebody help me please !)

Hi all, I'm a newbie in java card development.
Let's get to the point. I have some problem with jcwde and I've been searching for the similar problems in this forum such as : here here and here here
Other sources that I've referred to is : here and here
I'm trying to set environment variable for java card development.
Before running jcwde, i also run samples_build.bat but I don't know whether it OK or not.
When I try to run jcwde for testing demo file (I type : jcwde -jcwde.app in command prompt) the only message that i got is :
C:\java_card_kit-2_1_2\samples\src\demo>jcwde jcwde.app
'C:\Program' is not recognized as an internal or external command, operable program or batch files
Is there any problem with my enviromnent variables setting ? since I'm not sure how to fix it
here is mine :
JAVA_HOME : C:\Program Files\Java\jdk1.5.0_04
JC21_HOME : C:\java_card_kit-2_1_2
CLASSPATH : .;C:\java_card_kit-2_1_2\lib\api21.jar
PATH : C:\Program Files\Java\jdk1.5.0_04\bin;C:\java_card_kit-2_1_2\bin
Oh yeah, I almost forgotten that I'm using Windows XP Professional Edition SP 1, and Java Card Development Kit 2.1.2
Can somebody help me please or maybe give me advice about what I'm doing is right or wrong ?
Thanks in advance,
Best Regards,
iCH1
Edited by: ichiwan on Mar 12, 2008 10:00 PM

dear kicklee,
Thank you for your response to the topic. By the way, do you mean that all CLASSPATH variable must not be more than 8 characters ?
I just did it, but still the same error occur.
Is there any solution for this ?
I need you to copy-paste all your succesfull CLASSPATH configuration here for better explanation.
thx in advance.
Best Regards,
iCH1
Edited by: ichiwan on Mar 18, 2008 8:09 AM
Edited by: ichiwan on Mar 18, 2008 8:13 AM
Edited by: ichiwan on Mar 18, 2008 8:15 AM

Premier Elements 10 crashed when I reset my monitor panel (Windows Restore Workspace). I cannot retrieve my saved work. Advice please?

Premier Elements 10 has crashed (again) Usually I follow the procedure and recover the work.
This time I cannot recover either the original or the Copy.
The crash happened when I tried to restore the monitor from a separate monitor.
I pressed Windows<Restore<Workspace and it crashed.
There is 5 gb of work sitting there which I cannot access.
Advice and help welcome, please.

Wivenhoe Bob
What computer operating system is your Premiere Elements 10 running on and does the computer use a NVIDIA GeForce video card/graphics card?
Please read the Announcement at the top of this forum on the Premiere Elements 10 NVIDIA Ge Force issue which forces the user to roll back the driver version to around May 2013 in order to work with Premiere Elements 10. For your convenience, the following is a copy/paste of that Announcement.
Announcement:Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are
experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video
card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as
far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013
in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this
regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver
roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Do you run the program with the AutoSave feature On? If so, please check the Adobe Premiere Elements AutoSave Folder which should be (by default)
in Libraries/Documents/Adobe/Premiere Elements/10.0 Then right click the latest AutoSave for this crashed project and select Open With Adobe Premiere Elements 10.0.
Where do you save the project.prel for this project?
Can you go to that hard drive save location (probably LIbraries/Documents/Adobe/Premiere Elements/10.0), right click the project.prel file, and select
Open With Adobe Premiere Elements 10.0.
If necessary, I will post instructions for deleting the Adobe Premiere Elements Prefs file and, if necessary, the whole 10.0 Folder in which it exists.
We will be watching for your details and results.
Thank you.
ATR

I have ongoing problems with "application not responding" in various programmes, ie Word, Excel, Illustrator, Photoshop, iPhoto etc. I recently subscribed to CC but the problem still persists. Any advice please?

I have ongoing problems with "application not responding" in various programmes, ie Word, Excel, Illustrator, Photoshop, iPhoto etc. I recently subscribed to CC but the problem still persists. Any advice please? This applies to my iMac and my macbook air! I'm using OSX Version 10.9.3

Hi Shauneenb,
Welcome to the Apple Support Communities!
If you are having issues with multiple applications becoming unresponsive I would suggest the steps in the following article, including starting in safe mode.
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
I hope this helps,
-Joe

HELP ME PLEASE!!! Trying to update ipod!!

Hi guys, i am trying to update my ipod, then this window appears saying iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Then it says, Debug, Send Report, Don't Send. So i clicked Send Report. This keeps happening. I restarted my computer and it did it again. I uninstalled itunes and reinstalled and it still happened. PLEASE IF YOU HAVE ANY ADVICE PLEASE HELP ME!!!
Inspiron 1100 Windows XP

Maybe here:
iOS: Troubleshooting backup issues in iTunes
To recover now, close iTunes, use the Task Manager if necessary, disconnect the iPod and reboot the computer. They try restoring the iPod.. You may have to place the iPod in Recovery Mode to allow the restore.

Help! Advice please...

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