Help / Advise please - new Mac Pro

As a gamer, not a tech expert i would really appreciate some advise on what to do / say to apple support (uk) when i phone them, for the first time, about my faulty Mac Pro - only 4 months old.
The faulty part of my mac is the internet equipment in it, I'm getting high pings when gaming & running speed tests & when running a path ping test getting 13% packet loss at the very start.
What i have done to confirm it's the Mac that's faulty is - test with different ethernet cable, test using the macs wifi, connect my dads computer to cable modem using my ethernet cable & he gets no packet loss & much lower ping than my mac did.
Any help & advise greatly appreciated.

If you have Applecare extension to 3 years, your telephone support from Apple lasts that entire 3 years. Let them ask the questions they want answers to.
If you do not, you may be paying for the call.
You should know that fairly often, slow performance of Macintosh computers occurs because their owners load them up with non-productive junk that slows down the entire machine. ["Junk" in this context is like stuff in your attic -- it may be perfectly good, but you do not need it right now.]
Downloading more "stuff" is generally not a cure for anything. But do consider running a utility such as etrecheck, which was written by a respected forum member. It collects data about many of the typical areas of slowdown and related issues that commonly cause trouble for forum Readers. There is nothing magical about etrecheck. If you had a crash report that your Mac had generated, it would contain many of the same items without having to download anything.
If you have not already done so, you should run one or two of the readily available "internet speed tests" available for free on the Internet. Compare your download and upload speeds to the advertised speeds you are paying for. Everyone agrees that large speed shortfalls are a problem, while not everyone agrees that long ping times are an issue.
In a home network environment, you should be using IPv4 as your main interface, and have IPv6 set to Link-local only. Decide which interface (ethernet of Wi-Fi) you intend to be using and turn the others off. (i.e., do not have Ethernet AND Wi-Fi enabled and active at the same time).

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Help Configuring my New Mac Pro

I just purchased a new Mac Pro (early 2009 Quad Core" 2.66 (2009/Nehalem), and a second (1 TB) internal hard drive. I would like to transfer my applications, files, and profile from my Macbook Pro (early 2008 Core 2 Duo" 2.5) to the Mac Pro. I also want to install with Boot Camp a copy of Windows XP Pro (SP3) on a separate hard drive. I want the XP drive to be the 640 GB hard drive that came with the Mac Pro, and the MacOS drive to be the added 1TB hard drive. I want the Windows drive to have 4 logical partitions ( C, D, E, and F) with the C, D, and E being NTFS (so they can exceed 32GB) and, F drive being FAT (for read/write compatibility with MacOS). I've been doing a fair amount of reading both on this forum and have a tentative plan to accomplish the setup. But, a lot of what I'm planning to do is new to me. So, before executing my plan, I wanted to get some feedback. Any thoughts or comments on the steps in my plan would be much appreciated. Here are my planned steps:
1. Turn on the new Mac Pro computer but don't transfer and applications or files - just transfer the profile. Then check to make sure that the computer is working properly.
2. Turn off computer and install 1 TB hard drive and RAM upgrade.
3. Turn on the computer and transfer applications and files from my Macbook Pro to the Mac Pro using Migration Assistant (located in the applications, utility folder). Connect the computers using Firewire 800 (9 pin to 9 pin cable). I currently don't have such a cable, but from what I have read the migration can be very, very slow if done using the ethernet network or a USB-2 cable. I've got about 200 GB on my Macbook Pro so I assume that the Firewire cable is the only sensible way to go.
4. Test the system to see that the applications are working and check that the data files have been transferred.
5. Download SuperDuper and use it to create a clone of the 640 GB drive on the new 1 TB drive. Make the 1 TB drive the boot drive by choosing it from System Preferences > Startup Disc
6. Check and make sure the bootup from the 1 TB drive works properly.
7. Check to make sure the EFI Boot ROM version on the Mac Pro is up to date. If it needs updating, download latest version from Apple support website and install.
8. Check Apple support for updates to Boot Camp Assistant. Once I have the latest version open Boot Camp Assistant (in the Utilities folder in the Applications folder). Create Boot Camp partition that is the entire 640 GB hard drive.
9. Insert the Windows XP CD and click Start Installation in Boot Camp Assistant. Select the Boot Camp partition for installation of Windows.
10. As I begin the Windows install, I'm expecting that I will be offered at the start of the setup process an opportunity to create the 4 separate logical partitions that I want on the 640 GB hard drive. Format the hard drive with the 4 partitions.
11. Select the partition where I want to put Windows Operating System and follow the Windows setup process to install Windows XP.
12. Once Windows is installed, eject the Windows disc and insert to Mac OS disc. Install the Boot Camp drivers for Windows.

NTFS is read only already. You don't need anything just to access, only if you plan to write files, and NTFS won't like HFS file names if they have special characters.
XP SP2 or later, and would have to be able to transfer to new hardware. What it lacks is good multicore and memory management.
Newegg and Amazon has single system builder versions that can save but can't be used on another system. OEM (Dell, HP, etc) versions or "restore discs" won't work and aren't supported.
I said you can get by without BCA. You don't have to believe me but it is a waste to have to say everything twice. Windows 7 is perfectly capable of doing any formatting and installing without it.
Installing Windows 7 on Mac Pro is easier and different. There is a forum devoted to Boot Camp and Installing Windows.
http://discussions.apple.com/category.jspa?categoryID=237

Help please , New Mac Pro and fans that they do not increase of rpm's

Hello everyone.
I recently purchased a Mac Pro Quad Core 2.66 Ghz Nehalem. Without doing anything, just with firefox, the CPU temperature is 30 º, up there either.
But if I run programs that require lots of CPU power, the fans are still turning the same rpm's. I have seen temperatures of 62 º and the fans do not go hand in 600rpm (Boosta usually always do what you do at 857rpm. It does not move). All this I have checked with iStat.
I installed the smcfancontrol and I'm clearly not the fault of the fans, because this program can go make your rpm's Mac Pro, but, by itself, does not. I come from the PC world and am well aware that the motherboard is responsible for regulating the speed of the fans, depending on temperature.
I called Apple and Spain have told me that is normal but the response seems a little insulting to my intelligence and experience with computers. I do not know what to do and do not know if this is normal.
I can help?
Thanks and best regards
PS: Sorry for my English, I do not have much experience with English.
Message was edited by: risingforce71

Maybe someone else can give a clear idea of what is "normal" - someone asked that last week.
http://discussions.apple.com/thread.jspa?threadID=1897676&tstart=15
As for iStat, I would rely on Hardware Monitor, it is more accurate, or the free version which is Temperature Monitor.
SmcFanControl was updated to 2.2 recently but I didn't check to see if it supports Mac Pro 2009 "Nehalem." It may or may not.
Depending on your room and environment, air ventilation, 30-62 are reasonable.
http://www.apple.com/macpro/specs.html
The trouble with fans and thermal sensors is they can wait too long to kick in and is better to boost the fans 200-300 rpm to keep air flowing and temperature cool, rather than wait for heat to build up inside.
There is a System Management Controller (SMC) that handles fans, sensors, power management.
http://support.apple.com/kb/HT1806
http://www.apple.com/support/macpro/
http://macperformanceguide.com/
Not everyone likes to be asked what they don't know, and can respond inappropriate. They probably just didn't know.
http://arstechnica.com/apple/reviews/2009/04/266ghz-8-core-mac-pro-review.ars
I hit a couple good results from Google.
http://search.live.com/results.aspx?q=macpro+2009temperatures
http://en.wikipedia.org/wiki/Mac_Pro

New mac pro slow converting raw files any help?

hallo everybody,
can someone help?
my new mac pro 3.7 GHz Quad-Core Intel Xeon E5 / 32 GB 1867 MHz DDR3 is converting raw files in camera raw really too slowly, about twice the time took with an iMac 2,7 GHz.
I tryed all graphic processor options on PS preferences.
I also ran mac check up utility and hardware seems ok.

The normal suspect would be that you haven't rendered out the previews, but the low cpu value would indicate that the problem actually lies elsewhere. Even so, it would do no harm to run the Render Standard-sized preview command (Library module View menu)
Next thought is the operating mode. Lightroom 2.x can run as either a 32-bit or 64-bit application. With the amount of ram you have installed (very low for a box with this sort of power) you might find 32-bit is the best choice. You can change the mode by clicking on the Lightroom application icon then use the Get Info command (Cmd+I) to open the info panel
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Lonno

Just solved it. It had to do with my secondary monitor, which is where my layers palette was. I used this link:
https://discussions.apple.com/thread/5476222?tstart=0
and turned off all the mission control settings I don't use. Apparently it was switching monitors whenever I used the alt key.
-Lonno

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Airport Extreme card
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Accessory kit
NVIDIA GeForce 8800 GT w/512MB (Two dual-link DVI).
Wireless mighty mouse and keyboard.
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Looks good; lucky you. So there is a good reason to have a boss...
You are wise to purchase the extra RAM from OWC rather than from Apple.
Sounds like it will be a great machine; in a couple of years, though, you will probably be passing it on to the "new guy".

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Hello People.
I am in desperate situation at the moment. I had a late 2008 Mac pro which i recently sold and bought the new 8core 2.4ghz Mac pro from best buy about a week ago. As soon as i bought it, i found out that Apple is coming out with a new Mac Pro loaded with the new xeon E5 processor. My question is that when Apple is coming out with the computer since the rumor said its coming out in the beginning of March. I paid $3400 for the new computer and i really want the one which has all the new stuff in it. I have about 2 weeks left to return the computer to Best Buy and at the moment don't know what do.
Does anyone has answer to my question?
Thanks

Seeing no one, not WSJ or ComputerWorld or CNBC, just speculation. For all we know it will be another mid-Summer too..
I do think the 2.4 8-core is a ''weak' system choice. More apps and more productive to go with a higher clocked 6-core or something.
I'd direct attention to www.macperformanceguide.com that argues, if you need it don't postpone for what might be.
http://macperformanceguide.com/blog/2012/20120319_1-MacProNowOrWait.html
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I got a new Mac Pro and I am using my 30 inch cinema display. It has been flickering grey sometimes and then will stay grey and lock up my computer and I have to reboot... this is very annoying..help. I have reset the pram and that seems to help for a bit but then it starts up again...and please don't tell me to check for software updates:)

Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

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when I launch Photoshop CC, I get an error message
and what exactly is the text of that error message?

New Mac Pro Owner - In Trouble - Help!

Is there a way to open the SuperDrive disc drawer without the OS or the keyboard?
I had installed Boot Camp and was doing the Windows install, and I had the two keyboards I've had hooked up (the standard one that comes with the Mac Pro and this ergonomic keyboard I'm actually used to by Kinesis), and after I placed the Windows install disc in the drive and hit continue, after it went through all its loading and got to the point where it wanted me to hit Enter to set up Windows (or F3 to exit), neither keyboards were able to be recognized.
I did try plugging in my Windows PC's keyboard, but, uh, at this point there ain't no plug and play, and it wasn't seen either.
So all I could do is hit the power switch and then start it up again - but before powering up unplug the other keyboards and have only the standard Mac Pro keyboard connected, but apparently with that Windows Install CD in the SuperDrive and the Mac in whatever mode where it thinks it's installing Windows, I just get right back to the Windows setup, and again I can't send an Enter or even an F3 to escape.
My theory is that if I can just start up Leopard again and be running in a one keyboard mode with the standard keyboard, then the Windows install might work and see the keyboard.
At long last I am getting away from Windows,and now it is coming back to bite me and actually has me unable to use my spiffy new Mac Pro. Vindictive, eh?
If nobody has any helpful advice, I will of course call Apple Care folks tomorrow when they are open.
Sigh...
Thanks in advance for any advice!
Apple

Thanks for the system preferences advice. Yeah, when I'd go to start up tomorrow evening I'd be wondering why I'd have to hold down the Opt key to get to OS X...
My tricks to try to get the Windows Setup to see the keyboard didn't work. Even tried going with just a PC keyboard connected, booting into OS X to make sure it was seen there, then running the Boot Camp assistant to install Windows again.
The Windows Setup just doesn't see any keyboard plugged in to any USB port. Period.
Dang Windows...
Thanks,
Apple

New mac pro (2014) specs for production company help

Hey guys new to the forum!
I work for a production company that makes mainly online corporate video and motion graphics, lots of character animation, typography pieces and bits and pieces of 3D work with cinema 4d r14. We currently work on 2009 mac workstations which have the following specs:
Model Name:          Mac Pro
Model Identifier:          MacPro3,1
Processor Name:          Quad-Core Intel Xeon
Processor Speed:          3.2 GHz
Number Of Processors:          2
Total Number Of Cores:          8
L2 Cache (per processor):          12 MB
Memory:          16 GB
Bus Speed:          1.6 GHz
Chipset Model:          ATI Radeon HD 2600
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The new Mac Pros are, without a doubt, amazing machines. But are they value for money?
A significant cost in these machines is the high end AMD GPUs, which is utilised very well by Apple in their own software like Final Cut Pro X, Compressor and Motion. If you use those a lot, it's a no brainer. Place your order.
Premiere Pro CC has support for the GPUs (one GPU during playback, but can utilise both during renders.)
There has been no pledge from Adobe for After Effects support. AE's ray-traced 3D render engine has been virtually abandoned by Adobe, so there will never be support for AMD CPUs for it. They are now more focussed on integration with Maxxon's Cinema 4D as a 3D alternative, but Cinema 4D exclusively renders with the CPU – no GPU benefit.
The AE team are hinting about substantial multi-processing enhancements in the next major update, so it seems After Effects users will continue to be better off with faster multi-core CPUs, rather than expensive GPUs. With more CPU cores comes the need for more RAM.
Some third party vendors of AE plugins, like VideoCopilot's Element 3D and Optical Flares, have pledged support for the Mac Pro GPUs. But the problem with intertwining CPU-dependent software with GPU-dependent plugins is you need to turn off multi-processing to get the best results, negating the value of your powerful Mac Pro CPU.
Photoshop and Indesign rarely need the balls of a machine like the new Mac Pro. The new high-speed SSDs will certainly make them run faster than your average iMac, but it's not a HUGE leap for the cost difference.
The benchmarks I've seen on media encoding for the new Mac Pros are a little underwhelming, to be honest. They're fast, yes, but not twice as fast as a $4000 iMac, despite a high-end machine being twice (or more) expensive.
So, as a primarily Adobe user, I'm a bit torn. Personally, I think my money will be better spent buying a high-spec iMac for now. I can always on-sell it in 6 months if Adobe prove they are really coming to the party with Mac Pro support. But right now I'm not seeing proof of the benefits (from Adobe) in buying a $6K+ machine.
If you are determined to buy the new Mac Pro, and After Effects and C4D are your primary tools, get the most powerful CPU you can afford, make sure you have at least 3-4GB of RAM for each CPU, and keep the lowest-specced GPUs.

Need help with new Mac Pro (2012)

Hi for everyone!
Few days ago, I bought a new Mac Pro (Mid 2012) MD770LL/A for my recording studio. The workstation is really powerfull and silent, but it has one major problem for me: computer comes with pre-installed Mac OS X 10.7.3 Lion, and as I understand, I can't install Mac OS X 10.6.8 on this machine. In this case, some plug-ins and instruments, that critical for my works are unavailable for me now. For example - MusicLab RealGuitar and RealLPC thru the VST to RTAS adapter (I'm using Pro Tools in my studio) don't working correctly on a Lion OSX. Unfortunately, I can't find any solution, to fix it... Even on an official support website of that software developers. Secondary, I still need Rosetta for some applications.
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Thanks!
With a big hope for a help!
Alexey

Hi!
Good news for anyone, who wants to install Mac OS X 10.6.x on a Mac Pro 2012!!!
As it turned out, the original installation DVD disc from the Mac Pro 2010, fully compatible with Mac Pro 2012! The images of DVD is quite possible to find on the Internet. Just checked on my system - boot from the fresh-burned disc, and Mac OS X 10.6.4 installed without problems! After that, updated to 10.6.8 - and it works!
Personally for me - it is great news!
Everyone have a nice day! Thanks!:-)

I bought a new Mac Pro and migrated my FCP from my old one. But the new old won't accept my product serial number. Help!

I bought a new Mac Pro and migrated my FCP from my old one. But the new old won't accept my product serial number. Help!

Was the FCS on your old machine an upgrade? You will need to enter your original, full version serial first, and then you will be prompted for the upgrade serial number.
Hope this helps.
MtD

Help or tips on config new Mac Pro hard drives

Been saving for over a year and just bought a new Mac pro. The day after MacWorld with no upgrade announced ☹.
My configuration is the 2x 2.8Gh quad-core processors, 2 GB of RAM, ATI Graphic card (standard), and a 1TB hard drive in the first hard drive bay.
I am upgrading for the original 1 processor G5 (sounds so slow now). I am planning on taking my 1TB hard drive from that machine which contains my entire iTunes library, and its full! Mostly of legally ripped DVDs and TV shows.
I am planning on configuring my hard drives like so.
Drive Bay 1: 1TB drive, I am considering partition it so there are about 400 gigs on a boot drive for applications and libraries and using the other 400 or so gigs left over as a drop box for things from my over full iTunes hard drive. (TV shows which have ended, so the tags won’t be changed)
Drive Bay 2: 1TB, or 500 gigs depending on the price I get for a hard drive. If it’s a 1TB I will just have it mirror the drive in bay 1. If its 500 gigs, I will have the iTunes “drop box” mirrored in drive 2 and use my time capsule to back up the OS, applications and libraries.
Drive 3 will be my currently full TB hard drive from my current machine and drive 4 will be a TB drive as an exact mirror for back up purposes.
Can I set up these mirrors I want with time machine? Also I have never partitioned a drive, I know you can do it in disk utility, is it a pretty self-explanatory process?
Is this set up of drives a good idea? A RAID seems too costly and just too much since I am not worried about response times of the drives, as long as my media plays properly I am generally happy. I do some work in PS and FCE but not enough to warrant percent scratch disks and RAIDed drives. I also read about a back up program called SuperDuper but it seems like time machine can do anything I would need super duper to do so is it worth the 30 bucks.
Also I have never used migration assistant, is that fairly painless or am I better off just syncing what I can with Mobile Me, and brining the rest of the things I need over VIA external hard drive? (Documents and pictures and such)
I haven’t gotten a new Mac in 5 years so are there any other tips you recommend when setting up my OS? I read somewhere to create an Admin profile that you never use for log in, and than your own profile? Just simple things like that. I have been browsing my old Macworld magazines looking for small tips!
Well thank you for reading my long post! I am super excited about this Mac to ship in 2-4 days I even shelled out for next day shipping so I didn’t have to want any longer than I needed to.
Thanks in advance.

I've had my MP just a few months, and like you I've filled the drive bays in no time.
I keep on top of things using two pieces of software;
CarbonCopyCloner - this runs two nightly 'incremental' bootable Clones of my OSX/iTunes/iPhoto 'System' HD, one to an internal drive, one to an external FW800 D2.
ChronoSync - This I use for everything else, work in progress & archives etc - During and towards the end of my jobs (I'm a photographer), I will use ChronoSync to perform perfectly synced Backups to external FW800 D2s and will soon be purchasing a NewerTech Voyager Q to facilitate the use of bare HDs for rotational backups.
Time Machine isn't a program I've looked into and frankly the way I work doesn't really require that 'Archive' backup style.

The internet very very slow and drop in my brand new Mac pro OS X 10.8.3 any help!

I bought new Mac pro with Retina display (OS X 10.8.3) , I am suing Wifi and the Internet very slow and drop most of the time compare to my other Mac OS X10.7.4! any advice. Thank you

Pete
If multiple people are seeing the same problems after making the same changes it is hard to believe that each problem is fundamentally different. To say that a change is specific to a single configuration implies that every computer and every operating system installation are different. This is not rational. Treating each problem individually fixes one problem. Finding the root cause fixes all the problems. I am familiar with finding root cause of communication systems - in particular mission critical spacecraft command and telemetry links. That experience teaches me to break the problem into pieces. My troubleshooting indicates a very high packet loss between my computer and my wireless router. In the exact same configuration with with two other devices i see negligible packet losses. i can go outside my home network and see the same ping and traceroute evidence in comparing the devices. That rules out my ISP, my email provider and pretty much isolates the problem to the router Mac link. Is this thinking flawed? Can you suggest additional tests I can run to further isolate the dropped packet problem? Further, no hardware has changed in my configuration. The only change is the upgrade to 10.8.3.
In posting to other threads I am trying to find if there is evidence of the same problem and to determine if there is any other way to gather evidence, and perhaps suggest ideas that folks might double check their fixes. In doing so you aggregate the problem and not decimate it. The problem in this thread may not be solved if a packet loss is still present. I am seeing packet losses as high as 60%; an iPad at the same location is seeing less than 0.1%. The network connection will work with high packet losses. You know that is what TCP/IP does but why accept 20%, 10% or 5% packet loss if you know it should be much less than 1%. The problem can only be determined if it is tested.
I have created my own thread - I linked to it.
If you prefer to not allow comments on closed threads I would suggest closing the threads to editing. In the future I will link from my thread to the solved one however if my thread finds a better solution there will be no way of pointing from the closed thread to a better solution.
My apologies for attempting to perform a methodical root cause analysis.
Mike

Help / Advise please - new Mac Pro

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