Help after new printer cartridges installed

I just replaced both cartridges on the HP Photosmart C5280 All-in-one and all I get is a flashing yellow !, and the message refer to printer documentation.  I have replaced cartridges before and never have had this problem.  What does this mean?  What do I do to fix it.  Just want to print something ASAP. 

I installed a new hp Magenta cartridge, but I get a message that says:  "To print in color, install the following cartridgees:  Magenta...."   I tried to unplug the printer and plug it back in, but that didn't work either. 

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  • My eprinter will not print in proper clolour even after new ink cartridges install cleaned nossles p

    my eprinter will not print in proper in  colour even after new ink cartridges installed cleaned nossles as new cartridges still not printing properly
    This question was solved.
    View Solution.

    Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
    Also, have you tried doing a self test print to see if the issue is hardware related versus being software related?
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Re: Not printing black ink after new ink cartridge installed (HP Officejet Pro (edited)

    Well 1 to 2 years later I have the exact same problem described by the posters with my OfficeJet 4020.  My black printing started to deteriorate as the cartridge went empty, put in the same HP cartridges I have been buying at Costco since I bought the printer there 2 years ago, first new black cartridge printed poorly then just started to come out blank as described above.  Put in second new cartridge  Also ran all the cleaning and alignment tests and functions. no improvement and no malfunction found. While doing this I used up the three color cartridges which printed okay, it was just the black. Even went out and bought a third new cartridge from Staples to make sure the Costco ones weren't just bad.  This HP replaced a Canon that lasted for ages and it's a problem already.  
    Did anyone ever find a solution to the HP black cartridge blank printing problem? 

    What is the model of your printer - there is not an Officejet 4020 that I can find.  Is your model an Officejet 4620?  If so I suggest you call HP support regardless of warranty as described in the post here.  If you are in the US call 1-800-HPINVENt, elsewhere see the contact information here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
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  • Won't print alignment page or any page after new ink cartridges installed.

    I just installed a new color and a new black ink cartridge into my HP Envy 5531. I have never had an issue with this printer before, owned it for 2 years. After installing it, it tells me to print an alignment page, I press ok. The alignment page comes out only blank. So they cannot scan the alignment page. Now my printer prints like it's running low on ink, but it says that it's full with color and black ink.

    Hi @Aly9008,
    I would be happy to help you work towards a solution. I understand you have installed new cartridges, the levels are good (full), but your print quality is poor. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All....
    If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
    We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
    The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
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  • Not printing black ink after new ink cartridge installed (HP Officejet Pro L7555)

    I have an HP Officejet Pro L7555 on which I just replaced the black ink cartridge.  Now it won't print in black at all.  I have tried cleaning the printhead multiple times to no avail.  I only get printouts of boxes in all colors except black and nothing else written on the page at the end of each printhead cleaning cycle. 
    When I print the Self Test Diagnostic Page, it comes out in Magenta instead of black.  On this page, it shows that both printhead are in good condition.  The ink level on the black ink cartridge is shown to be full as would be expected for a newly installed cartridge. 
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    Thanks, garytech1.  I have seen the document.
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    Solution 2. I am using the correct type of paper. There are no streaks on the printouts.  Any printing I try from a document with black text comes out blank. The only two types of printouts I have obtained are:
      a. The Self Test Diagnostic Page, which comes out in magenta and it has no streaks.  It also lists the status of the printheads as being good.
      b. The printout that follows a printhead cleaning that has all color boxes except black. There are no streaks here either.
    Solution 3. I have checked the print settings (I have Windows XP SP3) and they are all correct.
    Solution 4. I have printed the PQ Diagnostic page and it is all blank except for some colored boxes.  There are no streaks in them.  No grey  boxes appear.
    Solution 5. There is nothing wrong with the images or documents I am trying to print.  
    Solution 6. I don't see why I should have to spend $70+ to replace the black/yellow printhead when:
      a. The yellow color comes out fine in the colored boxes
      b. All the diagnostics (the ones that are in the installed software as well as the ones I obtained from the HP website) all show the condition of both printheads to be good, and
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  • Installed a NEW printer cartridge. Software "indicator level", STILL indicates EMPTY?

    PROBLEM:
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    ANSWER:
    What are my options to fixing the problem?

    Hello , Welcome to the HP Support Forums! I see you are not able to print in black ink on your HP Deskjet 3522. You have done the cleaning recommendations and replaced the cartridges with no success. Please make sure you have not missed any steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... 
    Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. Please call our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.  I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

  • Tired of getting On-Screen Message about aligning new print cartridges​.

    Hello, 
    I have an hp Deskjet 5440 Printer. Every few minutes I'm getting the message (on the monitor screen): "If you have just installed a new print cartridge it is recommended that you align it. Click on "Align" to align your new print cartridge."
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    The way to stop the alignment messages is to complete the alignment process.  Regardless whether the cartridges are new or refilled the alignment process should be done. In addition to the alignment (necessary for best print quality, you may not care) the process also sets the correct operating energy for the printheads. This is important to get the best quality and also life from the cartridges.  The amount of ink used in the alignment is tiny, particularly compared to the ink that may be wasted if the printer is not using the correct printhead energy (and temperature).
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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Message "Genuine HP print cartridge installed"

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    Hello,
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    I worked for HP but my posts and replies are my own....Thank you!
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  • HP Laserjet P1006 Can not get new print cartridge into printer.

    HP Laserjet P1006 Can not get new print cartridge into printer. Received two new cartridges from HP. CB435A, 35A are correct numbers for replacement but round part on left side appears too large for channel provided. I can not get the old cartridge back into the printer either. What am I doing wrong.

    Hi,
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  • HP 6510 printing only blank pages after changing print cartridges

    Hi,
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    The document here may help resolve black not printing on your Photosmart 6510.  Be sure the cartridges are vented as shown in solution two.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • New ink cartridges installed

    I have installed all new HP940 ink cartridges color and black.  It is telling me ink is low and won't print.

    Hi @NAN7541,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8500 printer is saying your new ink cartridges are low and will not print on Windows 7. I am happy to help!
    I would suggest to go through this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909).
    If the guide does not resolve your issue, then please call our phone support at 800-474-6836 for your replacement/upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.  
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