Help! All-in-One Printer/Scanner: why does the printer work when the scanner doesn't?

I have a Mac OS X 10.8.1, brand new. I want to connect my Lexmark X2480 all-in-one printer and scanner to it.
I have downloaded both drivers from the lexmark website, printing works fine. However, I am trying to use image capture to scan, the device is recognised but when I click "scan" image capture says "scanner not available" and the device disappears from the list until I unplug it and plug it back in again.
On "Print and Scan" under "System Preferences" it lists the printer as Idle, however, clicking on "Open Scanner" opens the window but it is completely grey and all the buttons are in grey.
I don't understand what is wrong (as the printer is working it's unlikely to be the cable or the hardware) I am new to Mac, is there something I am missing?
Any help would be really appreciated!! (P.S. I have tried to restart my computer and it didn't change anything)

Install the Image Capture scan driver here.
If you're planning to scan using the control panel of your printer, download the scan center here.

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