Help!! All Photos and videos gone
I have an iphone 4 and recently, the speaker stopped working so I went to the shop and they told me to restore my phone to it's factory settings and then put everything back on again. I backed up my phone on itunes on my computer but when I went to put everything back on, it didn't put on any of my photos and videos... Also my previous messages were all gone... Is there any way I can get these back??? Please help!!
The first step in the upgrade process is a backup.
Did iTunes not create a new backup when you first connected it?
You really should be syncing your device and copying pictures off of it on a regular basis.
Starting an upgrade without first syncing and copying the pictures off is not a bright idea.
At this point, you only option is to restore.
Also, in the future, ensure your laptop is plugged into external power before starting upgrades.
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Go to Solution.Hello,
Have you checked to see if the pictures are located in your Documents folder by navigating to then on your computer system?
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Try to search with a Smart Album for photos and videos taken with an iPhone:
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I have tried both options .. back up on this computer and also back up on icloud.
The backingup is fine .. there is no problem .. even synchronizing songs , applications , calender , mail accounts is fine .. only the contacs are not synchronizing. The itune goes on and on .. showing synchronizing contacs .. but nothing happens. When i uncheck contacts synchronisation .. everything works fine . I have also reorganized my address book . but it does not help -
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I was quite angered last night when I posted the first time, so lets try this again:
Here is my setup: I have adobe Revel on my Mac and iOS devices and it has worked quite well to be honest until I recently realized my photos and videos are basically trapped within the software. There is no way (that I am aware) to export all photos/videos or any kind of tool to pull the raw data out of the app and put it into say iPhoto or Lightroom.
Since I am not a fan of this sort of lock-in, (something I despise and encourage companies never to do), I am sadly going to cancel my Revel account once I get this sorted and store my photos elsewhere. This is a huge missed opportunity for Adobe, as the money is not an issue - its simply that the quality of service I need just doesn't seem to be there for this product.
So here is what I am trying to achieve: I simply want every one of my photos and videos to store on my hard drive like the old days. I don't care about folders or hirarcy or any kind of organization - I can do that with the metadata later. I simply want all of my things.
My hang up is in that I have already tried methods like "Show package contents" in the photos/adobe revel route and that works to an extent, but is incredibly cumbersome as I have to sift through all of the many folders. If that were the worst of it, I might be ok. But what is truly alarming and making this difficult is that I don't know where on earth the videos in Revel are actually stored. They show up in the application and I could export them one by one but I literally have hundreds. I can't find the actual files on my Mac anywhere.
Is there anyone at all who can help with this? The goal is to make this transition fairly easy and I feel that Adobe has very intentionally made it very difficult to consider leaving. I spend >$50/month on Adobe services and I am a little in shock this application seems so poorly designed for anything other than just dropping your photos into it. Please, please help if you can. I would be so grateful as Adobe customer service doesn't seem to know or care much about supporting this product.Hi KDT
Yeah. I agree, if you are used to a situation where "it's on the cloud AND synced down to your hard disk where you can get it" Revel is not exactly that. There were legacy decisions behind that - most not as sinister as you might think but I won't bore you with those details. AND yes you are correct. We currently don't have any way for you to wholesale download everything at once. So you aren't missing anything. Until we provide that mechanism I can provide some guidance.
I'm going to assume you have the current version of Revel on your Mac which is 2.0.
The easiest thing for you to do will be to export your files manually. You can actually select a range of files and export. So it's not a one by one thing.
You'll have to decide how best to perform the selection based on your photography habits. If you tend to take batches of files surrounding specific dates. You could do it by date. In the date view (In the applications upper right "Showing: Dates"). If you look at the end of a date row you'll see a small grid. If you click that grid you are taking into a grid view of just that date. If you select all and file>export you'll export the contents of that date.
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One thing to keep in mind as you do this. You'll notice when you export you can export original or 'current version'. Export original does just that. Exports unedited original versions of your images as they were uploaded to us. When you export the current version of an image we'll export a rendition of the edited image. This "current version" image is not the original and in most cases will be a rendition that is not the same size as the original. So keep that in mind as you proceed.
Not ideal, I fully realize, but I do hope it gets you closer to having your images back on your hard disk as you desire.
As for your subscription. Assure you have checked your iOS Appstore subscription settings and set Revel to not auto-renew. Unfortunately for a pro-rated refund on the subscription balance you no longer desire you'll need to work with Apple as they hold the purse strings for Appstore purchases. Refunds haven't been a problem in the past so you should have no issue.
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Jason -
I am stuck iwth the restore image on the ipod touch I tried ireb and tiny umbrella without success, i do not wish to lose all the pictures and videos what can I do?
Your iPod encountered an error and must be restore.
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HT4236 All photos and videos lost after first sync on Iphone 5s and cant retrieve after backup
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I cannot figure out where I did wrong, honestly speaking.
Or, maybe it is because of the automatic sync function in iTunes? This time when I connected the iPhone with the computer, I was reminded to update iTunes - then I did so; by default, "Automatic sync when this iPhone is connected" is checked so the computer was syncing with the iPhone via iTunes. However I remember that there were notifications saying something like "this iPhone was synced to another iTunes library" and I needed to erase this iPhone to sync it to the new library - then I followed; if I cancel, I wouldn't have any option to sync my iPhone with my computer.
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Help transferring photos and video from broke phone!!!!
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I know its frustrating having a phone get water damage Helpbrokenphone! I know it can be more frustrating not to be able to get pictures & videos from it. Ann154 gave a great tip! Its a good idea to let your phone sit in uncooked rice for a few hours, or even a day. Its best to remove back, battery, & SD card, place them all in rice separately. This could help, but its not guaranteed. Also, does the phone have a removable SD card with the media on it? If so, you may be able to retrieve it by putting into another phone, or PC to transfer data. Are you able to view any of your pictures on the phone? If so, you may be able to take into store to transfer, but its best to call local store to see if they can. For closest store, please select following link: http://bit.ly/3SdsA The phone number will also be provided so you can call ahead.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport -
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