Help! Am logged on but can't make video calls

I need help! I can make video calls on my desktop but since about 10 days ago i cannot make video calls from my laptop, even though i am signed in (like now). I just get the Skype Can't Connect error message and the endless circling arrow on right side.
Thanks for any help!

If it's only happening to that one contact then the issue may very well be on their end.    Their Internet speed, version, and router settings are a consideration.  You can pass this information along to them:
1.  Make sure they are using the latest version of Skype.
2.   Hopefully their Internet speed is ample.  For Skype to get the most out of that speed, you can suggest they place their computers's IP in the DMZ or their router or forward TCP/UDP ports 1024-65535.  Disabling the use of 80/443 and uPnP in the Skype client software (if the option exists) can resolve stability issues.  This can be done on your end as well to provide the most ideal conditions.
3.  If they are going wireless have them try to go wired to see if anything changes.

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