[HELP] Amazon Kindles Cannot See the Amazon Server...
Yesterday both of our Amazon Kindles lost the ability to download books from our archieve library. Both are showing that they are connected to the Internet but when I sync them nothing happens. We contacted Amazon and they sent out a new Kindle to us but this one also fails to download any books.
I then downloaded the Kindle for Andriod app and attempted to get the books again the same result. I then turn off my WiFi on my phone and tried again. This time my archieve library appeared. So it worked via O2 Mobile Network. I then set my HTC Desire up as a Hotspot and connected the original Kindle to it via WiFi and it worked. The Archieved Books list updated with all the books.
So it appears there is an issue with BT accessing Amazon Kindle servers. Note all PC's and Laptops successfully connect to the Internet via BT BB.
Looking at my router logs the Kindles are trying to access two servers:
dogvgb9ujhybx.cloudfront.net
cde-g7g.amazon.com
When I ping these cde-g7g.amazon.com times out.
Any ideas?
Amazon are due to ring back any minute to see if the problem has been resolved by the new Kindle. I think the problem is a BT BB one though!
Chris.
Solved!
Go to Solution.
Sounds like to me it's a Amazon Server problem. They rang me back and I explained how it worked via O2 mobile network. He then moved the new Kindle on to my Amazon account and told me to go get a free book. I then sync'd the Kindle and it stayed on my dad's Amazon account. It should have moved to mine which means it did not connect to their server. However Kindles have an Experimental area with a web browser on it. I was asked to browse to Amazon's website and that worked!
They still cannot download any books though!!!
They asked me to contact BT to see if there was a problem with the them. BT told me if there was an issue with the DNS servers I would not be able to connect to any websites so it must be Amazon!
The only thing I am going to try is to set up the Home Hub and see if they connect via that, it was working fine via my Vigor 2800 though so I don't think its going to make a difference.
Chris.
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