Help! AME Stops in the Middle of Encoding - AME 5.5
Hello - I am hoping someone can help me as I am hitting a brick wall with my production suite! I am going to be as detailed as possible however I am not an expert in how software and my hardware interact.
Issue - My Adobe Media Encoder stops in the middle of encoding and does not complete the task in the queue.
Software -
1. Adobe Production Premium - Premiere Pro CS 5.5 (v5.5.2) and Adobe Media Encoder (v5.5.1.12)
2. Mac OSX v10.7.5
Hardware -
1. 12GB Ram
2. ATI Radeon HD 5770 1024MB Graphics Card (obviously not supporting Mercury Engine)
3. 2x 2.4GHz 6-Core Intel Zeon
Issue History
- Until this point, all of my projects, videos, and exported media have been 78 minutes or less. I am now working on a project that is 112 minutes of full HD footage. Before Thursday, AME has performed flawlessly for me. The project in Premiere Pro has source video footage that is 1920x1080 29.97 (50mbps). On this Premiere Sequence there are several dynamically linked AE compositions with upper and lower thirds and titling. Finally, there are maps that are in native 720p size movies that are scaled to fit throughout the program at the beginning of each chapter.
- I am attempting to export and encode this video for use in Encore. I have queued the project for export out of Premiere into AME using the following settings:
H.264 Blu-ray
Video Only
VBR 1-pass
Custom Bitrate - 26.5 target, 35 max
Render at Maximum Depth
Use Maximum Render Quality
Prior to Updates in Software:
- On Thursday I queued 4 files for export: 2- PCM audio only files, 1-H.264 Blu-ray video only, and MPEG-2 DVD video only
- AME ran over night and produced the following: 2 audion files completed successfully, 1 H.264 file completed successfully, MPEG2 file seemed to be 'hung up" and AME was not responding.
- Shut down/forced quite AME and tried to encode only the H.264 file. The encode failed as it hung up at different points in each attempt in AME.
- I searched and installed updates for my adobe production suite (premiere pro, AME, and others were updated to the versions listed above).
- Friday I attempted to export the H.264 file from Pr to AME and it encoded successfully!
After Updates were Installed:
- I had to make some additional revisions to the project in Pr after reviewing a draft Blu-ray. Now trying to export the revised video has failed each attempt:
- On Saturday, I experienced the following results with AME:
2 PCM Audio Only files - encoded successfully in AME (with Pr running)
H.264 Video Only file (specs above) failed - the AME froze about 1/3 through the composition.
At this point I shut the computer down and let it sit overnight.
- Today (Sunday), I tried again and experienced the following:
H.264 Video Only encode (same specs) though this time I shut down Pr thinking this would save RAM and the encode failed again. I did notice that it locked up at the same point as the previous attempt on Saturday which was a new symptom.
RAM usage was 7-9GB during the encode.
The place where AME locks up is immediately before a transition from the source video to the 720p map footage. Although there are two other segments with the same transitions and 720p footage that it did encode through.
I have researched this issue on this forum and have read the following thread thoroughly: http://forums.adobe.com/thread/856263
The above thread described the issue I was encountering before I installed the updates precisely. But now I am still unable to successfully encode this project in AME to H.264?
I am hoping someone can provide something to help, I have a completed project and I can't get it encoded! (I contacted Adobe and they said my SW was now unsupported from their customer service).
Thanks for any help with this!!!
Chris
Thank you Todd for your quick reply - I contacted Adobe via Live Chat and never got a case number... I did however send the transcript of the conversation to my email...
Khongyairong: Please give me 2-3 minutes while I check and see what best I can do to resolve this issue.
Christopher Kratzen: sure - I have checked the forum for similar issues and found that there was a large thread on the subject - but no clear solution. I am starting to panic because I can't get my project to export
Khongyairong: Okay . Thank you.
Khongyairong: Thank you for your patience.
Khongyairong: Christopher, I am sorry to inform you this, we don't have support for CS5.5 , we have support available only for CC and CS6 . I request you to please refer support portal or forum where you can repost your issue and our experts will be giving you the answers.
Khongyairong: You can also purchase the phone support if you want a support.
So your advice would be to pursue Adobe Technical Support on this issue? I wasn't sure how to go about this since I really haven't had an issue until now... the production suite does a spectacular job with everything else! Just need to get my finished program encoded....
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