Help and advice needed please

Hi all, had a moving home 12 days ago, my ip profile is 56.56 but I only get a average of 25mb throughput on Ethernet. I also wanted a data extension but the subby made a right mess of my wall and the data ext kills my bb when connected, so I have had to completely remove it and buy a long white Ethernet lead. Any advice please guys? Ps my bras is 58mbps
Thanks

The subcontractor left the bt socket off the wall, holes in my fresh painted skirting board as he didn't want to get his drill so tried to mount on the skirting, also tried to mount the modem on skirting! . He said do I want to mount it all!? I said yes due to the mess he was making of my new house. I'm field staff for a rival company so the mounting was no problem. But what he did do was use telco wire from x2 terminals from the I plate I think it's called to data socket. When ethernet plugged into socket my bb drops? Hence I had to take it away. When he left I was getting approx 40 meg throughput, this has dropped to 25 ish since. My brass rate is still 56.56 dropped from 58mbps. I have made good his damage so won't raise a claim. But if anyone could offer advice, that would be great. I would also like to communicate with a moderator if poss? Thanks

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