Help and learning center links return "file not found"

The setup was done with the lattest and greatest install file downloaded from your website. Everything went OK with the following exception;  when I load  "Help and Learning Center" all links with the exception HP Connected return "File not found".  example;  http://h20180.www2.hp.com/apps/Error?h_lang=en&h_cc=us

Hi @ballpet ,
I see that you are experiencing issues with the Help & Learning Center software. I will certainly do my best to help you.
It sounds like something is blocking the full software install.
I would disable all the start up programs and temporarily turn off the Antivirus Software and any Real Time Scanning in the Antivirus Software also, to see if that is causing the issue. How to use MSCONFIG . Click on the Startup tab and click Disable all, Then click the Services tab and check Hide All Microsoft Services.
Restart the computer.
Disconnect the USB cable from the printer.
Run the uninstall from the CD.
Go start, computer, right click on the CD for the printer, left click open in a new window, double click on uninstall.
Make sure that the print spooler service is running.
Right-click Print Spooler, and then click Properties.
If the Startup type is set to Manual or Disabled, click the drop-down list, click Automatic, and then click Apply.
Under Service status, click Stop and then Start, and then click OK.
Run the installation again and don't connect the cable until prompted.
Test the printer.
Then you will have to go back and enable the Startup programs, Microsoft Services and turn the Antivirus Software back on again.
How is the printer connected? (USB/Ethernet/Wireless)
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

  • CS6:Server Link Error:"file not found: @executable_path/ObjectModelLib.dylib" ?

    Hi all,
    I'm trying to update my old code in CS5.5 for building new CS6( Server build), i get the link error "file not found: @executable_path/ObjectModelLib.dylib  " not sure what I missing in my project settings/items? Any thoughts or help would greatly appreciated.
    Thanks,
    Kamran
    P.S I use Mac OS X 10.6.8 and Xcode 3.2.6. for Model & UI build for the same project it builds fine.

    Never mind guys, I can compile it fine now :-)
    -Kamran

  • Importing QT movie and getting PCP video-av1 file not found

    I am trying to import a QT movie into FCP 7 and I keep getting a message that says, PCP video-av1 file not found. 

    I suspect you're trying to import a reference quicktime where the media that the file is referencing is missing.
    Here's a user tip explaining what a reference quicktime is and why these kind of problems occur.
    Reference vs Selfcontained Quicktimes - definitions and pros and cons

  • Linked PSD files not found when opening .ai files via shared folder

    My main user folder on the iMac is set to be shared (read/write, including all enclosed files) with my MacBook Pro so that I can get someone to help me on a big job. The job is a series of one-page InDesign files (they are newspaper advertisements). The IDD files contain a series of Illustrator files with linked PSD files.
    The idea is that we can both work on the .idd and .ai files in the same folder at the same time.
    It's all working fine EXCEPT that whenever an .ai file is opened on the MacBook, Illustrator doesn't know where the linked PSD files are. We can update the link, but when the .ai file is then opened on the iMac and saved, the same thing happens the next time it is opened on the Macbook.
    I don't want to embed the PSD files into the .ai files as sometimes I have to modify them and they can be linked to up to 20 .ai files. Any ideas?
    G5 iMac OSX 10.7.5 / Macbook Pro OSX 10.8.2 / networked via FireWire cable / file sharing on, laptop user has Administrator status, all files are read/write, permissions include all enclosed files / CS6

    If you are rebooting the computer holding down T to share via firewire, that is your problem. that mounts the other computer as a hardrive and probably messes up the filepath.
    Turn on sharing via Ethernet or wireless
    Connecting two computers using Ethernet
    You can use an Ethernet cable to connect two Mac computers and share files or play network games.
    To connect two computers using Ethernet:
    Connect a standard Ethernet cable from the Ethernet port on one computer to the Ethernet port on the other. You don’t need to use an Ethernet crossover cable.
    If your computer doesn’t have an Ethernet port, try using a USB-to-Ethernet adapter.
    On each computer, choose Apple menu > System Preferences and click Sharing. Note the computer name for each computer.
    In the Finder on one of the computers, choose Go > “Connect to Server,” and then click Browse.
    Double-click the other computer in the window and enter your password, if necessary.
    If you manually configured the TCP/IP settings for the Ethernet service on the computer you are connecting to, you may need to enter that computer’s TCP/IP address in the “Connect to Server” dialog.
    To see or set the TCP/IP address, choose Apple menu > System Preferences, click Network, and select Ethernet in the list.

  • How to stop info and start loop over when file not found.

    I have a program that I want to run in a loop as long as there are files in a certain dir. When all the files have been read they are moved to another dir. I want this program to have a continuous loop but when the "read characters from file.vi" is send a "Not a Path" I dont want to be prompted for a file because there can be no user interaction. When my program has read and anylized all the data, I want it to keep going in a loop so when more files are put in this dir it will read again.

    Hi,
    create a while loop and use the file/directory-info vi (file i/o ->
    advanced) to get the list of existing files. If files exist (case structure)
    iterate through every one by using a for loop. Now you can read all files
    and when finished move them into the new directory. After that you can
    analyze the whole data. At last leave the case to wait until the next files
    are stored in the directory. Cause you used the file/directory-info vi, you
    won't get the dialog!
    hope that will help
    Henrik
    Bobca schrieb in im Newsbeitrag:
    [email protected]..
    > I have a program that I want to run in a loop as long as there are
    > files in a certain dir. When all the files have been read they are
    > moved to another dir. I want t
    his program to have a continuous loop
    > but when the "read characters from file.vi" is send a "Not a Path" I
    > dont want to be prompted for a file because there can be no user
    > interaction. When my program has read and anylized all the data, I
    > want it to keep going in a loop so when more files are put in this dir
    > it will read again.

  • Error 7: File not found occurs in 8.2 from transition of 4.1. Specifying the file in file dialog returns error although file is in the directory.

    Copied a program from 4.1 to 8.2 recently and receive an error 7: File not found at open file+.vi.  The program is built so a file dialog will pop up and ask for the destination of the file.  Eventhough there is a file in the specified directory, an error is returned.  Running open file+.vi by itself returns no error with the same file designation.  Any clues?

    noviceak,
    Welcome to the NI Discussion Forums.
    I created a quick VI in LabVIEW 4.1 that displays a file dialog and then passes that file path to "Read Characters from File.vi" (which in turn calls Open File+.vi).  I then opened this file in LabVIEW 8.2 and ran it successfully (see code screenshot below).
    When you say there is a file in the specified directory are you using the file dialog to browse to the directory or to select the specific file?  Open File+.vi expects the path to a file rather than a directory - that is C:\folder\file.txt rather than C:\folder.  You might also want to create an indicator or probe to see what path is being passed to Open File+ to ensure it is what you expect.
    I feel like I should also say that in the days (years) inbetween LabVIEW 4.1 and 8.2 the file operation VIs have changed significantly.  While the old Open File+.vi still lives in vi.lib for compatibility purposes we no longer recommend using it for new applications.
    I hope this helps and again, welcome to the community.
    Regards,
    Simon H
    Applications Engineer
    National Instruments
    http://www.ni.com/support/
    Message Edited by Simon H on 01-18-2007 08:01 PM
    Message Edited by Simon H on 01-18-2007 08:03 PM
    Attachments:
    LV4 File Dialog.png ‏3 KB

  • 'Error loading plugin: Plugin file not found' message on ONLY 5 sites, but all others OK.  Help, please!

    Hi Again!
    I posted this problem here before, but since I really need to access the sites that receive this error message in less than a month, I had to re-post; hopefully someone who didn't see it before will see it & have a solution for me.
    Here are the details:  I'm running windows 8.1 & I use Firefox 33.1.1, Pale Moon 25.1.0 or Opera 26.0 as my browsers, (I have IE installed & up-to-date, but I never use it).  I followed the 10-point checklist on Adobe & everything was done, except for "uncheck Hardware Acceleration" in Flash 'Settings'; I tried to uncheck it on this site, where it's indicated, as well as in my 4 browsers when I'm doing something that uses Flash, but no matter how hard I try, I can't 'uncheck' the check mark in that tiny box!  Since this error problem only affects 5 web sites, & I can watch streaming media on all other sites, I don't think it's an issue. 
    Here's how this problem began:  I was watching a live, streaming nest-cam on 5/09/14 around 11:00AM, (yes, I DO know the exact time & date, because it happened so suddenly while I was watching this website that I'd been watching since the end of February, 2014), when my screen went black.  I thought it was probably an Adobe Crash, but when the usual Crash Report window didn't show up, I just closed Firefox & reopened it, expecting to resume watching the nest-cam.  When I went back to the site, I got the black screen with the "Error loading plugin: Plugin file not found" message.  The chat portion on the site still works, though. I know there are other sites with this nest-cam feed, so I started trying them, but it took several tries for me to find one that didn't get the error message! I posted this problem on "Windows BBS" forum, & someone else posted that the same thing happened to them AND on the same sites!  They didn't have a solution, either.  I cleared my cache, rebooted my PC & even did a System Restore, but whatever happened in that brief second made using ONLY 5 sites impossible.  Here are the sites that receive the error message:
    http://pixcontroller.com/eagles, (but I CAN go to http://pixcontroller.com, but there isn't any streaming media)
    http://cbslocal.com/eagles
    http://westmorelandconservancy.org/BlueBirdwebcam-1.htm
    http://wildearth.tv/cam/pittsburgh-bald-eagles, (I get the error message on ALL cams on this site)
    http://aviary.org/BE-NestCam1 (I get the error message on ALL cams on this site)
    Now if any videos from the 5 websites above are uploaded to YouTube, I can watch them perfectly...no error message if I watch the videos elsewhere.  Luckily, I found Ustream, & they have most of the nest cams I watch, but I need to fix this issue, because it's nearing nesting time!  I'm an amateur nest-watcher & it's vital that I have access to these 5 sites, so if anyone knows how to fix this, PLEASE tell me!
    Thanks for taking the time to read my post.
    All suggestions/solutions are gratefully accepted.
    Thanks in advance for your help!
    DogPal 

    File Not Found Error in Welcome Screen
    07-Nov-2013 10:25
    Tags: #dreamweaver_cs6_update
    Help please!
    Live preview also not working.
    I have exactly the exact problem described below but do not have a folder with the same name as the volume created under the volume. Please can someone help - I've tried everything. This problem only happened when I upgraded to Dreaweaver CC!
    "On launching Dreamweaver on your Macintosh if your Welcome Screen is not loading and if you see a "File not found" error, please check if you have a folder with the same name as your volume created under the volume. For more info on this please go through the attached pdf document. Other dialogs/panels in dreamweaver that will be blank due to this issue are Jquery Swatches panel, Adobe Edge Webfonts tab in Manage Fonts dialog,W3c Error Info dialog, Externalise Javascript dialog and svn revert dialog. After following the changes mentioned in the attached document please check all the affected dialogs/panels to confirm everything is working as expected."
    Thanks,
    Martin Bond
    [personal information removed by moderator]

  • Error 1311 Source file not found? Plus another error. I need help bad!

    Error 1311. Source file not found. S:\Documents and Settings\Owner\Local Settings\Temparary Internet Files\content.IE5\45UJKXYZ\ja150000[ 1 ].cab. Verify that the file exists and that you can access it.
    That appears when trying to install Java 5 update. What can I do to fix that?
    This is another error I've got.
    hs_err_pid424 error
    Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x64DAD49
    Function=Java_sun_awt_windows_WToolkit_printWindowsVersion+0x1CB9
    Library=C:\Program Files\Java\j2re1.4.2_08\bin\awt.dll
    What's those mean and how can I fix them? Plus after installing J2re1.4.2_08 I get a fuzzy looking screen and lines look doubled or outlined some.

    hello folks,
    I have Windows XP home Firefox v1.0.6.
    removed old java in Add/Remove programs.
    cleared the "Temporary Internet Files" folder that contained C:\Documents and Settings\Greg\Local Settings\Temporary Internet Files\Content.IE5.
    tried to load jre-1_5_0_04-windows-i586-p-iftw.exe for the third time, and the install still hangs up.
    J2SE Runtime Environment 5.0 Update Installer Information : Error 1311. Scource file not found: C:\Documents and Settings\Greg\Local Settings\Temporary Internet Files\Content.IE5\2XFKL4VY\je150000[1].cab. Verify that the file exists and that you can access it.
    and,
    Error 1311. Scource file not found: C:\Documents and Settings\Greg\Local Settings\Temporary Internet Files\Content.IE5\EEIDPHGA\jp150040[1].cab. Verify that the file exists and that you can access it.
    here's the thing, I cannot surf to "Content.IE5" folder in my "Local Settings\Temporary Internet Files" folder, but I can plug in the directory in the address bar of Windows Explorer & see the "Content.IE5" folder.
    I do not see "je150000[1].cab" or "je150000[1].cab" in there.
    Am I using the wrong program to fresh install Java for Firefox in XP?
    Is there something wrong with my operating system?
    monitoring this thread.....
    thanx.

  • On certain news web sites, the front page displays ok, but click on a story, it displays and then I get the popup file not found.

    On the Boston Globe web page, for example, their home page displays just fine. When I click on any news title, the page displays for an instant and then this pops up:
    File not found
    Firefox can't find the file at jar:file:///C:/Program Files/Mozilla Firefox/chrome/en-US.jar!/locale/browser-region/region.propertieswd.sharethis.com.
    * Check the file name for capitalization or other typing errors.
    * Check to see if the file was moved, renamed or deleted.
    I click on the "Try Again" button and nothing happens.

    Vuze installs ask.com's tool bar also. Check for a Vuze plug in. Thanks for the fix.

  • File not found question

    I'm an experienced web designer, but new to Dreamweaver CS4,
    and am having a problem with a fundamental task: when I export a
    table from FW to DW, then try to edit the table from DW, I keep
    getting the "File not found" message. I've performed this task
    successfully hundreds of times, but now in CS4 I can't put my
    finger on my error. I'm using Document relative links, and editing
    from the original png. When I navigate to the correct source, edit,
    then save, all the images get dumped in the folder at the same
    level in the directory as the DW html page. I checked my FW export
    settings and the path to the images folder is correctly defined.
    After clicking "Done" in FW, control is given back to DW, and the
    html page displays without the table.
    Feeling kind of desperate...and foolish. Searches on "File
    not found" are fruitless. Any help would be greatly
    appreciated.

    http://homepage.mac.com/jeannebullard/Sites/UMarkTestSite29/PaintMarkers.html is definitely not there.
    But http://homepage.mac.com/jeannebullard/Sites/UMarkTestSite29/PaintMarkers.htm is there. So, in this case, you need to remove the l from your link.
    But, the marker images on that page are linked to your local computer:
    file:///Macintosh%20HD/Users/ ... /June%2027/14/A10%20Page
    Which indicates that you were not linking to files within the folders as defined for that site. Which is quite likely, given that it is a completely different path than given in your previous post.
    Have you actually defined a site in DW?
    And I am a little bit suspicious about that link anyway. Is "June 27/14/A10 Page" a folder or a file?
    Mark A. Boyd
    Keep-On-Learnin' :-)
    This message was processed and edited by Jive.
    It shall not be considered an accurate representation of my words.

  • G570 Windows 8 driver download: "File not found"

    I'm trying to download windows 8 drivers for my G570, but every download links say "File not found"

    Hi
    Welcome To Lenovo Community
    We are really sorry to hear about the issue you are facing,  
     Please try the following  link for downloading the drivers ( use Google translator )
    http://support1.lenovo.com.cn/lenovo/wsi/Modules/Driverdownload.aspx?SearchType=1&LogicType=0&Machin...
    Do give this a try and let us know
    Hope This Helps
    Cheers!!!
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    How to send a private message? --> Check out this article.
                            English Community   Deutsche Community   Comunidad en Español

  • File Not Found Error in Welcome Screen

    Help please!
    I have exactly the exact problem described below but do not have a folder with the same name as the volume created under the volume. Please can someone help - I've tried everything. This problem only happened when I upgraded to Dreaweaver CC!
    "On launching Dreamweaver on your Macintosh if your Welcome Screen is not loading and if you see a "File not found" error, please check if you have a folder with the same name as your volume created under the volume. For more info on this please go through the attached pdf document. Other dialogs/panels in dreamweaver that will be blank due to this issue are Jquery Swatches panel, Adobe Edge Webfonts tab in Manage Fonts dialog,W3c Error Info dialog, Externalise Javascript dialog and svn revert dialog. After following the changes mentioned in the attached document please check all the affected dialogs/panels to confirm everything is working as expected."
    Thanks,

    File Not Found Error in Welcome Screen
    07-Nov-2013 10:25
    Tags: #dreamweaver_cs6_update
    Help please!
    Live preview also not working.
    I have exactly the exact problem described below but do not have a folder with the same name as the volume created under the volume. Please can someone help - I've tried everything. This problem only happened when I upgraded to Dreaweaver CC!
    "On launching Dreamweaver on your Macintosh if your Welcome Screen is not loading and if you see a "File not found" error, please check if you have a folder with the same name as your volume created under the volume. For more info on this please go through the attached pdf document. Other dialogs/panels in dreamweaver that will be blank due to this issue are Jquery Swatches panel, Adobe Edge Webfonts tab in Manage Fonts dialog,W3c Error Info dialog, Externalise Javascript dialog and svn revert dialog. After following the changes mentioned in the attached document please check all the affected dialogs/panels to confirm everything is working as expected."
    Thanks,
    Martin Bond
    [personal information removed by moderator]

  • Reading .txt file into char array, file not found error. (Basic IO)

    Iv been having some trouble with reading characters from a text file into a char array. I havnt been learning io for very long but i think im getting the hang of it. Reading and writing raw bytes
    and things like that. But i wanted to try using java.io.FileReader to read characters for a change and im having problems with file not found errors. here is the code.
    try
    File theFile = new File("Mr.DocumentReadMe.txt");
    String path = theFile.getCanonicalPath();
    FileReader readMe = new FileReader(path);
    char buffer[] = new char[(int)theFile.length()];
    int readData = 0;
    while(readData != -1)
    readData = readMe.read(buffer);
    jEditorPane1.setText(String.valueOf(buffer));
    catch(Exception e)
    JOptionPane.showMessageDialog(null, e,
    "Error!", JOptionPane.ERROR_MESSAGE);
    The error is: java.io.FileNotFoundException: C:\Users\Kaylan\Documents\NetBeansProjects\Mr.Document\dist\Mr.DocumentReadMe.txt (The system cannot find the file specified)
    The text file is saved in the projects dist folder. I have tried saving it elsewhere and get the same error with a different pathname.
    I can use JFileChooser to get a file and read it into a char array with no problem, why doesnt it work when i specify the path manually in the code?

    Well the file clearly isn't there. Maybe it has a .txt.txt extensionthat Windows is kindly hiding from you - check its Properties.
    But:
    String path = theFile.getCanonicalPath();
    FileReader readMe = new FileReader(path);You don't need all that. Just:
    FileReader readMe = new FileReader(theFile);And:
    char buffer[] = new char[(int)theFile.length()];You don't need a buffer the size of the file, this is bad practice. Use 8192 or whatever.
    while(readData != -1)
    readData = readMe.read(buffer);
    }That doesn't make sense. Read the data into the buffer and repeat until you get EOF? and do nothing with the contents of the buffer? The canonical read loop in Java goes like this:
    while ((count = in.read(buffer)) > 0)
      out.write(buffer, 0, count); // or do something else with buffer[0..count-1].
    jEditorPane1.setText(String.valueOf(buffer));Bzzt. That won't give you the content of 'buffer'. Use new String(buffer, 0, count) at least.

  • JSP file not found. server.xml/web.xml problem?

    Hi there,
    I have a login.jsp that accepts username and password. Once login is approve, it calls main.jsp file as follows using <jsp:forwards>:
    if (login != null){
    out.println("Login Successful!");
    session.setAttribute("sessionUsername", username);
    session.setAttribute("sessionPassword", password);
    out.println("session started!");%>
    <jsp:forward page="main.jsp" />
    Problem is that the server returns "file not found", when I'm sure the main.jsp is right there! I suspect there is some configuration problem with the Tomcat, but I donno what. Do I need to edit the server.xml or web.xml, coz I didn't?

    please check that the jsp file to which you are forwarding the request exist at the same location where forwarding jsp exists.

  • File not found result code = -43

    For some unknown reason , Everytime I record an audio track then  attempt to edit it  by clicking on the sample edit tab
    the window opens up I'll select Time & pitch , Already highlighting the area on the waveform that needs to fixed
    with Time/Pitch I'd select any material then adjust the pitch by cents  Select the Pre-Listen tab then process and paste
    Then up comes File not found result code =-43  File = Logic sample clip 1
    What is causing this?

    Hi good idea - tried that but still getting the same messages. Any other ideas? Is driving me nuts having to press "ok" twice every time I edit a region.
    If I solo the regions (not the channel) then it plays fine without the messages.
    Thanks for your reply!

Maybe you are looking for

  • When i click on a search result from google, i am automatically redirected to another website everytime

    This just started recently, since installing firefox 4. Now whenever I search on google or other search engines, when I click on a result, I am automatically redirected to another search site. Any ideas?

  • Unsupported Video Format

    I have 3.1.3 version of Aperture and am running Lion. Since the upgrade movies I shoot on the iPhone are showing in Aperture as "Unsupported Video Format" and I cannot view them. Sure one would think that and Apple phone and Apple software would work

  • Got a black screen while using boot camp

    So i was installing windows 7using boot camp, everything was going well intell i got to pick which drive to install. it stated installing the files then said files cant be loaded. I tryed to repeat the process but got the same message. So i restarted

  • Oracle work flow

    Hi all, I have a question about workflow, will therte be any settings in workflow which sends emails. Earlier in our application, when ever a request is made ,implemented or revoked we used to get emails in 5 - 10 mins.Now it's taking couple of hours

  • How can I change the language in Photoshop CC 2014 from german to english?

    Hi, I hope somebody can help me. I have to Change the language german to english in Photoshop CC 2014. How can I do this?