HELP! Apple Configurator - 'Unable to sign profile'

Anyone out there able to help, please??
Had Apple Configurator up and running fine. Stupidly decided to do a bit of tweeking and now it won't let me do anything. I unsupervised all my iPads so that I could wipe them for a new group.
I'm now trying to supervise them again and install exactly the same profile and restore a backup. This has worked fine before.
I am now getting a message saying 'Unable to sign profile' and it will not do anything.
Any help, suggestions or anything would be really appreciated. I'm supposed to be using the iPads with a very excited group of 7 and 8 year olds in about three hours. I really don't want to let them down:(

I was just having this issue too.  I tried plugging just one in and then messing with its settings and I think the problem was that the wifi was turned off.

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