Help! Apple repair in china really frustrating!

Question

i used Google translated this page(60-70% accurate):
http://www.douban.com/group/topic/13659292/
i'll try to translate it more accurate here if i got time.
5 times before things change background
http://www.douban.com/group/topic/13310753/
Now the latest update about
I replaced the 5th repair refurbished machine is:
Read the text on the page, the screen will slide up and down like ants crawling makes the text as jitter.
So the obvious question,
In Chengdu, I called the local service center engineers when compared with the normal machine,
He also admitted that belongs to a machine failure.
However, Singapore's hardware engineers (Chengdu side of the superior),
Chengdu here do not trust the maintenance engineer, and
Chengdu, here called a digital video camera made the last decision ....
Verdict was "not aware of any problem."
I went to your apples I can say is
Apple ipod touch screen to read text on the page when
Flashing text is Jitter,
He dare Zheng Yanxia saying this is no problem.
Apple,
Faced with this failure,
You say is called "phenomenon", no "failure"
You are blind to it?
Apple,
The face of the insistence of the consumer so that you re-examine themselves
Deaf ear to listen to you,
You are deaf it?
Yesterday I Friday Tel 400 - switch to the Singapore customer support Wang,
Be sure to give me call her complaints to her superiors transfer manager
She said that next Tuesday before the manager would give me their answer,
And my question in detail record.
Play 400 call to close the phone bill I know.
These 2 months, I hit them countless times 400,
The management of each to Singapore and hardware issues to be listening to music, customer support staff for 20 minutes,
I have destroyed dozens of telephone calls each block.
China Apple repair a problem too, and
This is what I encountered in my conclusion.
I will continue to update here
20,100,901 Update status:
Messed up the situation did not call her phone in the past can not find the Wang situation last week, her record of my colleagues finding out, she went to the training! Is not here today ... they can not phone call between colleagues to wait for tomorrow She also informed today that they have no superior men we have access to these customers who are the most immediate superiors that they they do not work for them I can not complaint to the supervision of their work even if someone I do not way connected? I went to his uncle's Apple you have to dare to set the sale in the country is not strange if the Masi
Message was edited by: laomao

Answer 1

hey,nick
I'm a Chinese guy and also a powerbook G4 15' user. I don't know why ur situation is so bad now,one of my friend is working in Apple China BeiJing,hope I can help you.And I have confidence on Apple China's customer service. Their's working language are both English and Chinese so I think what you said can be understand exactly. When you in China,you can dail their customer service hotline:[phone] and it's free. You should take ur invoice and warranty with you. Ready ur SN# before you dail 800.If you need more information about how to repair it,add my msn [email protected] . I'm glad to help you.