Help Apple!
I just bought a Dell U2412m 24inch monitor. Excited because I know how good this monitor is when connected to a MacBook Pro and then when it got here I hooked it up to my mid-2010 MacBook Pro and all I get is a flickering every 3-4 seconds. If I keep the brighntess low (20%) it doesn't flicker??!? I have tried both the mini-display to DVI to monitor and mini-display to HDMI to HDMI/DVI adapter. Any ideas or comments please! Thank You, Dave.
CONNECTIVITY
1 Digital Visual Interface connectors (DVI-D) with HDCP
1 DisplayPort(DP)
1 Video Graphics Array (VGA)
For best performance, buy a Mini DisplayPort to Displayport cable and chuck out the adapter.
Similar Messages
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How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple? -
help apple help me, at first I was new to iphone registration 1 apple ID account but because I hardly use icloud account. so I do not remember the password and login name, my computer crash when I decided to run the software on ios7.1, but do not expect me to be locked iclou account, I hope this mail unlocked apple for my apple account. I'm currently using the machine iphone 5, IME: ********. thank you ... ask yourself? machine is in warranty period warranty icloud error not send mail to me at mail
<Personal Information Edited by Host>Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I can't use my CD Burner since I downloaded the new i-Tunes version 6.0 and I'm getting frustrated like so many other people on this forum. How about some help Apple?
Dell 4600 Dimension Windows XP Pentium 4No reply back from Apple I see. Well I have a Dell technician coming to my house this afternoon to try to figure this out. Hopefully he can come up with something... Joey
Dell 4600 Dimension Windows XP Pentium 4 -
Ok...everytime i plug my ipod into my cpu it freezes at "do not disconnect" everytime and it still be frozen when i unplug it also. i tried resetting it and restoring it but it still freezes.My Cpu only reads it in disk mode but it does no good because it freezes my cpu sometimes too. do you think my hard drive is destroyed. sometimes it make a weird little screeching sound.do you think its because of not removing it safely?????Is there anything i can do from stop it from doing that???help apple help
If in fact you do restore the iPod and you are unable to get it working properly, or if you are unable to restore the iPod at all, your iPod may need to be sent in for service.
http://depot.info.apple.com/ipod
In the future, you want to make sure you ALWAYS eject your iPod before simply disconnecting the cable, as connecting improperly too often can crash the iPod's hard drive.
CG -
Please help Apple??? It worked fine with Snow Leopard??
I recently upgraded to Lion and now cant see my Windows 7 laptop in network? Or see my macbook Air 2010 on my win7 laptop. Please help Apple??? It worked fine with Snow Leopard??
You're not addressing Apple here, you are addressing a user based community. An Apple employee may read your post but he/she will not officially respond to it.
You didn't say if your networking is Wi-Fi or USB Dongle based so I'm assuming Wi-Fi in this response. If you do a search of the forums you will find that quite a few are having Wi-Fi issues with Lion--things that worked fine with Snow Leopard are flakey or don't work at all with Lion so your problem may be another instance of the Wi-Fi issues in Lion. If not, then perhaps someone with knowledge of your specific issue will post. I see my other Macs (MBP, 24" iMac, 27" iMac all running Lion) fine but I don't have a PC to test. -
I have recently updated my iphone 5 to ios 6.0.2 but wi-fi is still slow. It takes a lot of time to download the files. But web browsing is OK. I have downloaded an app size 8 MB but it take around 15 minutes on my wifi. Please help Apple.
I couldn't find the edit button on my original post so I am posting an update here.
I have gone through more apps and have had good luck on all but one more. And it's not that the app doesn't work, I am talking about the Yahoo Weather app, It works fine, but when you swipe between cities the screen lags a bit and it sometimes doesn't move between pages the way it should. On iOS 7.1.2 it was smooth as butter but on iOS 8.0, not so much. I will post a note in the app store to let them know. I really like the Yahoo app better than the new stock app.
I have been going through my games and they all work fine. Angry Birds (Original and Stella), Canabalt, Minecraft, Bejeweled 2, Silly Walks, PopWords, Doodle Jump, Deep Green all seem to work just fine.
Starbucks app works as it should.
I will stop back again next week after I have had the weekend to play with it in detail and post my thoughts again. -
How can I help apple make a itunes and app store in my country?
The lack of an iTunes store and AppStore in my country(Macedonia) is frustrating, as would many other users agree. My question is not why, but how can I help apple achieve this? How can I help create both the iTunes and App store? I believe that many developers in Macedonia are more than willing to become iOS Developers, and there is a lot of music, books and movies to go around too. Please reply with an answer if and how I can help.
Thank you in AdvanceLaunch iTunes.
Select iTunes Store in the source list on the left.
Go to the bottom of the window and click the round flag icon.
Europe > Macedonia
Same for the Mac App Store. -
my talktalk email account was set up by a helpful apple employee at one of their shops to only send mail via an iname account.
It had worked perfectly well before.
I have tried but been unable to undo this. Help!From the Mail menu bar, select
Window ▹ Connection Doctor
Look for the unwanted SMTP (outgoing mail) account in the window that opens. Double-click it. Another window will open, showing a list of all the outgoing mail accounts. The unwanted one will be selected. Click the minus-sign button to delete it, then click OK.
If there's more than one unwanted account, repeat. -
all of my contacts, music etc has vanished from itunes. have no idea why? can anyone help. apple replaced my iphone 4 handset today as it was faulty. i did sync the old phone before i gave it back to them. can anyone help?
Backup, backup, backup...
T-21 wrote:
Hello.
I did not touch my computer the past week, I've only been messing with my laptop. I had my computer off a whole day. I turn it on, open iTunes, and everything is gone.
Is your laptop a different computer than your computer?
You have two computers?
iTunes is missing everything from which one/both?
I system restore. Everything is gone. None of my podcasts, apps, or music files are there.
Do you mean you reinstalled the system from scratch?
Yes, that tends to delete everything.
Or you restored everything from a backup?
Directions on where to go to download all past purchases?
Selete Store on the left side of iTunes.
Make sure you are signed in.
Click on Purchased on the right side under Quick links to redownlaod your purchases.
Then make sure to regularly backup, backup, backup all your important data . -
Let us help Apple to find the moo Problem
Hi,
i´m new in this board & sorry for my bad english.
i have read a lot of threads around the world over the MacBook mooing problem.
Many customers wil ship their MB back to Apple to replace the MB.
I called many times the Apple support (germany) and non of the representative had heard of the mooing issue with the MB. I can´t believe it, when i read all the topics (and there are many many many posts)!
An special technician (second or third level support) that i speek had say, i should post in the Apple discus board, to collect more details. Thos board will read from special team, that does read this forum to collect peak problems.
Please let us help Apple to find more details to the mooing (ant the resulting heat) problem.
PLEASE DO NOT DISCUSE ABOUT THE PROBLEM, THERE´S A LOT OF THREADS ALLREADY.
Let us only post the serial number of the mooing macbooks to limit the mooing problem to a production series.
Some users have replaced his MB and become one that does not mooing or whining, i´s possible, that the problem is only a series of MB´s.
many thanks.
Taner
and now the first information about my MacBook from the system profiler:
Hardware-Übersicht:
Computername: MacBook
Computermodell: MacBook1,1
CPU-Typ: Intel Core Duo
Anzahl der Kerne: 2
CPU-Geschwindigkeit: 1.83 GHz
L2-Cache (gemeinsam genutzt): 2 MB
Speicher: 2 GB
Busgeschwindigkeit: 667 MHz
Boot-ROM-Version: MB11.005F.B00
Seriennummer: 4H6185E6U9B
SMC Version: 1.4f8
Sensor für plötzliche Bewegung: Status Aktiviert
MacBook Mac OS X (10.4.6) 1,83 GHz, 2GB RAM
MacBook Mac OS X (10.4.6) 1,83 GHz, 2GB RAMHate to tell you, but it has nothing to do with serial number range, I had a 19, and I sent it in, and got a 24, and the 24 is worse than the 19.
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I need help Apple!!!! I keep trying to download apps and it always says "youve already purchased this, so it Will be downloaded Now at no additional charge." And after i try to download it wount download, please help me because im getting tired of this! Oh and i keep going to the already downloaded apps section and i try to download it but it shows the little icloud symbol and i click it but it wount download it please help!!!!!!!
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
As to your problem, try resetting the iPhone:
http://support.apple.com/kb/HT1430
and then try downloading again. If that doesn't work, you may have to restore your iPhone:
http://support.apple.com/kb/HT1414
Hope this helps. Regards. -
WHy did y'all let me wast my time trying to fix this phone and use up my Internet on here and at home when all everyone that has IPhone has the same problem that I do ? And it's every time y'all add a update I'm at 6.1.3 and that's 3 updates from the time I had got this phone replace in oct and been out of wi/fi two months now and all the reboots from oct I had to do
This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3. -
I have had an iphone2,iphone3gs and now i have the iphone 4s for about 8 weeks,first my battery got extremely hot and then i had to regularly reset the network settings to get a decent edge or 3G connection.
now since i have had the phone it has jumped between edge and 3G to the point of me wanting to throw it against a wall,but the last week i have had the phone jump between between no service and edge signal(mostly no service)so here is a list of everything i have done but its still not working:
1)reset network settings
2)reset entire phone from general settings
3)hard reset from pressing home and lock button simultaneously
4)loaded new ios5.1
5)fooled around with every possible setting putting it on and off checking for signal
6)and no,its not my sim,its a brand new microsim.
i got some signal this morning when i put the 3G off(because you can now do that with new ios5.1) long enough to download an app from the i store(i had to because when i tried to open up an app from my home screen it doesnt open,looks like its about to open then just closes itself immediately.
does anyone else have these problems,im frustrated with this,im a looooong time apple and mac user but im getting fedup right now,istores are also clueless...some more info which would most likely help...
i am in south africa and currently on the mtn network,network is fine as no one else is experiencing internet problems.
also currently after doing everything i could think of,my iphone 4s is now just saying searching constantly....no service whatsoever no matter what i do.
super fruuuuuuussssstratiiiingggggg!!!!!!!!!! -
Need help: Apple TV / iPad airplay did work, but now does only partially.
Until today, my iPad and iPod Touch have worked flawlessly with my Apple TV. I've made no changes to any device or network settings, but now my iPad won't mirror or even play sound through my TV setup. Strangely, my iPod still can. Also, both devices can still control the Apple TV itself using the remote app.
What happens is that the toggle. Switch flips back from Apple TV to IPad almost instantly. A couple times I was able to get the mirroring toggle to stick and actually show up on the TV for a few seconds, but it never lasts and it will not accept the audio even for that second (whatever is playing pauses).
I've rebooted the iPad and that hasn't helped.
Ideas?Update: the iPod WAS working with AirPlay, but it turns out to be intermittent. Three consecutive attempts now when trying it the same thing happens: for a moment the airplay icon will display blue, then it hangs a few seconds, the icon turns white again and the audio pauses. Wile typing this it finally worked on the fourth attempt.
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I am jahir again, if you remember to send this message saying that my iphone 6 plus was wrong giving blue screen while using or red display for behold talk to the service apple ok were very friendly offered to send me a box for it resends and could help me, because I was told to try again to make the restoration from itunes, and I did the problem is that now is not activated, and when this extracting sotfware suddenly given a red screen and I get the legend that says the following cases unable restored ok apple really help me, tell me you see on apple support but send me an email to scan my device and open it from there as if in these conditions !! it's crazy that this pasnado I love you but I swear he's going with you guys
It's hard to read your post without any punctuation. Maybe you try again and post in your native language.
BTW, you are not addressing Apple here just users like yourself.
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