HELP!! AppleMobileDeviceHelper has stopped working

HELP!
Whenever I open iTunes Windows displays a message that says, "AppleMobileDeviceHelper has stopped working. A problem has caused the program to stop working. Windows will notify you when a solution is available." Also when I plug my ipod into my computer iTunes doesn't recognize that it is plugged in.

For this one on Vista machines, the following announcement has some troubleshooting tips:
http://discussions.apple.com/ann.jspa?annID=640
... for more info on using MSConfig, see the following document:
Using MSCONFIG to troubleshoot conflicts in Windows Vista

Similar Messages

AppleMobileDeviceHelper has stopped working

When I attempt syncing iPhone 3GS with laptop, am constantly getting "AppleMobileDeviceHelper has stopped working" message, and iTunes hangs. My new laptop is a Dell Studio 1555, Windows 7 64-bit. The phone was syncing contacts and everything ok with my former Dell Inspiron 9400 laptop, as well as my Dell PC at work (both running Windows XP Pro). Since purchasing the new laptop, I have had difficulty syncing my contacts to the phone. At first when i plugged in iPhone to sync, system would start syncing; it may have even worked ok the first time. But after that, every time I try to sync, iTunes hangs. When it hangs I use Task Manager to exit the program; most often now, i get the error message "AppleMobileDeviceHelper has stopped working". Of course I have lost all of my contacts and ringtones on the phone, and am unable to re-sync to get contacts back on my phone. Here is latest crash message from today:
AppleMobileDeviceHelper has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 8.4.599.1
Application Timestamp: 4a9881e6
Fault Module Name: CoreFoundation.DLL
Fault Module Version: 8.4.441.10
Fault Module Timestamp: 4a7c8f8b
Exception Code: c0000005
Exception Offset: 00050973
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I have uninstalled and reinstalled iTunes,as I had seen recommended somewhere in Apple Support, but it did not work. As soon as I plugged in phone to sync, the message came back. By the way I am set up to manually manage music, etc. on the iPhone sync.
I have seen this issue but I don't remember didn't seeing any with my particular configuration. Is there anyone out there who has been able to fix this problem on their system? Help?!

Same Laptop, Same problem.

ITunes Helper Module has stopped working

I just downloaded the new version of iTunes and now iTunes and Quicktime wont open at all. When I click on iTunes or when I first turn the computer on, a window pops up that says the iTunes Helper module has stopped working. Then another window pops up right after that says "iTunes has stopped working". It checks for a solution to the problem and then says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." When I try to open QuickTime, it says "Runtime error! Program:C:\Program Files\QuickTime\QuickTime Player.exe This application has requested the RunTime to terminate it in an unusual way." I have Vista which seems to cause problems with the firewall and iTuens, so I turned off the firewall from my security software, switched on the windows firewall, and made sure the settings were right. I even tried doing a System restore to the previous version (same problems) and then tried reinstalling the new version (Still same problems). Anyone have any suggestions?!?!

hey stess,
I have the exact problem you have. I tried deleting (went into program files and deleted the folders ) from my system and reinstalling it. It worked until i rebooted my system, I am still on xp. The restore doesnt help either. It cant be my ipod ( its quiet old!) as it isnt even connected to my system at start up. I think maybe a bug with the new version that will eventually have more and more users affected when they update. I f i find a solution I will post asap... good luck

Itunes 10.5 on win 7 64bit, AppleMobileDeviceHelper has stopped working.

itunes 10.5 on win 7 64bit, AppleMobileDeviceHelper has stopped working.

I am also facing the same issue and i tried with the following modes
xp mode
vista mode
2000 mode
still i am seeing the same error.
My Notebook is Window 7 Home Premium 64bit & have jdk 1.6 32bit.
Edited by: user5345841 on May 26, 2011 12:10 PM
Edited by: user5345841 on May 26, 2011 12:55 PM

AppleMobileDeviceHelper has stopped working - Windows Vista Home Premium 64

I have iTunes 9.0.1 on my Acer AX1700-U3700A running Windows Vista Home Premium 64-bit version. In case it matters I am using McAfee.
I can connect my iPhone 3G to my computer and iTunes finds it. But whenever I "right click" on the iPhone icon I get the dreaded "AppleMobileDeviceHelper has stopped working". I've followed Apple's uninstall and reinstall instructions twice to no avail. When I try "repairing" AppleMobileDeviceHelper I am told that I don't have the .msi file to repair it from.
I've tried the "Run iTunes as an Administrator" option but I get the same result.
I see some people recommend deleting the AppleMobileDeviceHelper binary altogether but want to make sure I'll be able to still sync my and my wife's iPhones and iPods.
Does Apple had a fix for this?
Is there some settings I need to change in McAfee? I've confirmed that iTunes has "Full Access" through McAfee (I'm only including this as in some other threads some pointed toward their anti-virus applications as part of the trouble.)
Thanks in Advance,

I have iTunes 9.0.1 on my Acer AX1700-U3700A running Windows Vista Home Premium 64-bit version. In case it matters I am using McAfee.
I can connect my iPhone 3G to my computer and iTunes finds it. But whenever I "right click" on the iPhone icon I get the dreaded "AppleMobileDeviceHelper has stopped working". I've followed Apple's uninstall and reinstall instructions twice to no avail. When I try "repairing" AppleMobileDeviceHelper I am told that I don't have the .msi file to repair it from.
I've tried the "Run iTunes as an Administrator" option but I get the same result.
I see some people recommend deleting the AppleMobileDeviceHelper binary altogether but want to make sure I'll be able to still sync my and my wife's iPhones and iPods.
Does Apple had a fix for this?
Is there some settings I need to change in McAfee? I've confirmed that iTunes has "Full Access" through McAfee (I'm only including this as in some other threads some pointed toward their anti-virus applications as part of the trouble.)
Thanks in Advance,

AppleMobileDeviceHelper has stopped working - Vista with itunes 7.7.0.43

All..
I have just installed itunes 7.7.0.43 (downloaded from apple.com not via itunes update)on my Vista machine (SP1). When I now launch itunes I get a barrage of windows reporting that "AppleMobileDeviceHelper has stopped working" a new box opens every 10 secs or so.
This as you can guess cannot be right..
Anyone else get this and I guess do we have to wait for a fix..?

I'm having this problem too.
I'm new to Vista, couldn't find a way to copy the text of the error window itself, but here is a copy of information from the area you mentioned (some of the information is different in every error event):
+ System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2008-07-10T16:22:49.000Z
EventRecordID 4185
Channel Application
Computer GatewayFX
Security
- EventData
AppleMobileDeviceHelper.exe
7.8.420.0
486c96e2
Secur32.dll
6.0.6001.18000
4791a777
c0000005
000021b3
4714
01c8e2a931f94e2e
Log Name: Application
Source: Application Error
Date: 7/10/2008 9:22:49 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: GatewayFX
Description:
Faulting application AppleMobileDeviceHelper.exe, version 7.8.420.0, time stamp 0x486c96e2, faulting module Secur32.dll, version 6.0.6001.18000, time stamp 0x4791a777, exception code 0xc0000005, fault offset 0x000021b3, process id 0x4714, application start time 0x01c8e2a931f94e2e.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-10T16:22:49.000Z" />
<EventRecordID>4185</EventRecordID>
<Channel>Application</Channel>
<Computer>GatewayFX</Computer>
<Security />
</System>
<EventData>
<Data>AppleMobileDeviceHelper.exe</Data>
<Data>7.8.420.0</Data>
<Data>486c96e2</Data>
<Data>Secur32.dll</Data>
<Data>6.0.6001.18000</Data>
<Data>4791a777</Data>
<Data>c0000005</Data>
<Data>000021b3</Data>
<Data>4714</Data>
<Data>01c8e2a931f94e2e</Data>
</EventData>
</Event>

Please HELP, "iTunes has stopped working" error after connecting iPod video

People please help me out! I have a Razer Blade gaming laptop with Windows 8 64bit.
I have an iPhone 5, iPad 2 and an iPod video (80GB). I had some weeks from not connecting the iPod to my computer, but this morning that I did so I can upload some new music to it, iTunes just crash, I get the "iTunes has stopped working" error message when I connect the iPod video. I do not have this problem with either the iPhone 5 or the iPad 2, when I connect these, iTunes works fine, once I connect the iPod, then all goes down
Procedures that I already tried and that were unsuccessful to solve the problem:
Uninstall Quicktime
Uninstall iTunes and reinstall
Reset the iPod (several times)
Delete TEMP files on computer
Restart the computer (several times)
Use a different cable and a different USB port
The iPod is working fine, if I plug it to my car stereo or if I use it with headphones it works great, no problems nor errors. My computer also identify the iPod as a hard disk, no error messages from Windows, it is just the freakin' iTunes that freezes everytime that I plug the iPod
PLEASE HELP ME OUT, I've searched forums on this particular issue but with no luck.
Thanks very much!

It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

HELP Mail has stopped working

On my G3 Tower, my mail account has stopped working. It says it can't communicate with the host. But, I haven't changed anything about my wireless network and my browsers are working just fine. I also have a G4 laptop and all is fine with the mail function. I've tried taking the .mail file out of the preferences file and copying it to my desktop. It gives the same error. Any ideas how to fix this??
Thanks

Hi Adnan,
The Mac OS X 10.4.7 Update introduced connection issues as a result of (according to the documentation) "Mail now supports connecting to mail servers through a SOCKS proxy". If that's the problem, you must go to System Preferences > Network and disable the SOCKS Proxy in the network configuration used to connect to the Internet, if it's enabled.

SUPPORT TECH HELP - "iTunes has stopped working"

Trying to find out how to get help on this site is EXTREMELY frustrating. I want to just submit and email but apparently you can't do that...or they make it impossible for you to find an easy way to.
I'm hoping this will get to a SUPPORT TECHNICIAN and not just the random "community" of customers.....
My iTunes stops working ever since I've tried to connect it with the iCloud thing. I don't want all my stuff floating around the interwebs so I've never used that cloud before, HOWEVER, in order for my DisneyMoviesAnywhere to connect to my iTunes account so that i can watch the movies I've purchased I have to use that cloud. But of course, everything crashes now. Apparently the iCloud is needed to get my purchased movies from Disney to iTunes.
SO, I've included the "problem details" when iTunes crashes. (FYI, I have absolutely no idea how I'm going to find this thread again to see if a support technician has responded. Hopefully they can access my email address from my account and respond to me there.)
This is copied/pasted:
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    11.4.0.18
Application Timestamp:    54045c47
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000008
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
http://www.pinterest.com/pin/create/extension/

This is a user to user support forum. Apple Support Technicians rarely take an active part.
Will iTunes open in safe mode? Hold down CTRL+SHIFT as, or immediately after, you click the icon that starts iTunes and keep holding until you see this prompt.
Click Continue.
Assuming iTunes has opened, enable the menu bar, if necessary, with CTRL+B. Go to Edit > Preferences > Store and untick Show iTunes in the Cloud purchases. Press OK, close iTunes, wait until it has had a chance to fully close then reopen.
Will iTunes open normally now?
"iTunes in the cloud" is one aspect of Apple's cloud services and gives you access to your qualifying past purchases. Any item in the store can be removed by the rights holders without prior notice at any time, so it is possible that Disney removed the movies you are trying to redownload.
Note sure why your post includes links to Microsoft's Privacy Statement or Pinterest.
tt2

Help function has stopped working. CS5/Windows XP

It worked fine for a while than stopped working. When I select it the 'hour glass' appears momentarily than nothing happens. F1 key also does not respond.
Please help me correct this as I did find it useful when needing help. Thanks for the help.

Update/ repair your Adobe AIR install and check the options for the Community Help Client by launching it standalone.
Mylenium

ITunes 7.7 - Error Message: AppleMobileDeviceHelper has stopped working

Can anyone help with the above problem. I installed 7.7 two days ago and now cannot stop these error messages from popping up.
I can play iTunes, but the whole time it is running this message pops up repeatedly. So far I have let it get to about nine messages and then I have closed it down.
I have tried reinstalling, repairing and removing iTunes, but when I reinstalled, the problem came back.
I'd be very grateful for any help with this.
Many thanks.

With that one, see the following announcement:
http://discussions.apple.com/ann.jspa?annID=640
... and for additional advice on using MSConfig, see:
Using MSCONFIG to troubleshoot conflicts in Windows Vista

Error Message: HELP.exe has stopped working

Hi all,
New installation sing CS5 x64 with Win Vista Ultimate x64 (I did not install 32 bit x86) Unable to access Adobe 'Help' from inside the CS5 program. No problem using the IE browser to access help, and Adobe CS5 is the only program affected. Anyone ever experience this one?
Jakeman97

Hello Mylennium,
Have to say you pointed me in the right direction. Checked AV, and Firewall and no change. Went to Add/Remove Programs and looked at AIR and that seemed to be O.K. Right under AIR was a Blue Icon with an 'I' in it that was related to 'community forums'. I uninstalled this and voilla I'm able to access PS 'Help' from inside the CS5 program in x64 bit Vista installation.
Thanks for you help,
Jakeman97

Error: "AppleMobileDeviceHelper has stopped working"

I repeatedly get this error anytime I leave iTunes opened for more than 30 seconds (if that) and it will not quit, I've uninstalled and reinstalled iTunes, as well as trying the repair function... I've tried the uninstall and reinstall from both the disk and the download from the site, neither have been successful. Any ideas on how to fix this? Any help would be appreciated! Also if it matters I have an iTouch.
Thanks,
Sin

I repeatedly get this error anytime I leave iTunes opened for more than 30 seconds
With that one, see the following announcement:
http://discussions.apple.com/ann.jspa?annID=640
... and for more advice on using MSConfig on Vista, see:
Using MSCONFIG to troubleshoot conflicts in Windows Vista

"AppleMobileDeviceHelper Has Stopped Working" -- how to fix??

The "AppleMobileDeviceHelper" every 60 seconds or so triggers the above Windows error message. In additon, when I connect my iPhone 3GS, I get various messages -- iTunes Sync Services problem, iPhone not recognized, etc. In the time it's taken to write this mesasge, I've had a 1/2 dozen AppleMobileDeviceHelper error messages.
I've repaired, removed & reinstalled iTunes several times, to no avail. I had no problems with using iTunes and syncing my iPhone under Win 7 for nearly two months, then a couple of weeks ago these problems started arising. I can't correlate any software install at that time, so I'm stumped.
Suggestions?

Another datapoint -- video and audio play suffers from major stalls -- interruptions lasting upwards of 20-30 seconds, play for a few seconds, interruption, etc. Yet Window's Task Manager shows no other significant process use of CPU resources.

HELP Spotify has stopped working after installing Mac OS X 10.10.3

Spotify keeps crashing since installing Mac OS X 10.10.3 yesterday. Unstalling and reinstalling again won't work...Does anyone know what I should do?The error message says "Check with the developer to make sure Spotify works with hte version of OS X. You may ned to reinstall the application. Be sure to install any available update for hte applicaion and OS X." ughhh

Hello there and welcome to the community,
Can you try to remove complety Spotify with the program ccleaner (you have to download it. It's a great tool, safe and working perfectly).
After it's done, you can download and reinstall Spotify with this link :
Mac: http://download.spotify.com/SpotifyInstaller.zip

HELP!! AppleMobileDeviceHelper has stopped working

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