HELP:  Apps Downloaded Under Expired Email Can't Be Updated on IPAD

My wife's MobilMe address has expired.  She also had an older MacBook that couldn't update ITunes to the ICloud.
So, she purchased a new MacBook and changed her email to a .mac account in ITunes.
Here's the problem:  When she tries to update apps on her IPAD downloaded under her OLD email, the IPAD shows her old email account and asks for that password.  But, that email account does not exist anymore, so when she types in the old password, nothing happens.  So, she cannot update these apps on her IPAD.
I have read some other threads on this topic.  Just so I'm clear, her new Apple ID shows up everywhere on her IPAD.  The only time the old Apple ID shows up is when she tries to update certain apps (those downloaded under the old Apple ID).
Any suggestions on how to fix this?  Based on what I've read so far, this is a problem with no solution yet.  I'm leaning towards deleting all of these apps off of her IPAD and her computer's ITUNES, then reloading them under her new address.  But, I'm holding out for a better option before doing this.
any help will be greatly appreciated!

elogiudice wrote:
When she tries to update apps on her IPAD downloaded under her OLD email, the IPAD shows her old email account and asks for that password.  But, that email account does not exist anymore, so when she types in the old password, nothing happens.  So, she cannot update these apps on her IPAD.
It's not asking for the email password, it's asking for the password of the Apple ID that is identified by the email address.  Her best bet is to go here and "Manage your account." to straighten things out.
Also, what do you mean that her MM address has expired?  Was this a trial account?  If not, it's impossible for it to expire.
Finally, it appears that she created a second ID, which will cause the problem that she's experiencing.  Her best bet is to go back to the original Apple ID and use the above-referenced link to change the NAME to the new email address.  Kinda like painting your car instead of buying a new one.

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