Help at the apple store?

Question

If you have a Dell and you have given up on these postings, don't bother going to the apple store. I brought my ipod in, they hooked it up to their apple computer, downloaded a song, and said nothing was wrong with it. When I asked them to try it using MY computer (which I brought minus the monitor) the first apple employee told me they did not have a monitor. A second worker, however, provided me with a monitor. After a smart comment to the effect that they would not troubleshoot my Dell computer, I was left on my own. When I told them that the ipod was STILL not being recognized, I was ignored. One employee told me it was the fault of my computer as I was packing my things but I informed the worker that the same computer had previously supported a nano with no problem. As I was on the elevator leaving the mall someone noticed my Dell and asked me why I had the tower. When I told the lady that my ipod did not work on the Dell she replied that she had heard about the problem but was still considering getting her husband an ipod even though they had a Dell. After I finished my story I can say that her husband won't be coming to this site for support. If you don't have an apple computer, the ipod is a terrible product with pathetic support. Of course, you may already know that.

Answer 1

Nope, commute would be much to far for me.
But to get back to the topic, this is no different than any other device manufacturers. I hear stories all the time that someone can not get their Epson printer, Western Digital External Hard drive, Logitech Mouse, Lexar card reader, Sony Digital Camera, etc. device to work on their Mac, Dell, Compact, HP, etc. and when they go to that device manufacturer the usual result is that the problem must be with the computer or operating system, neither of which the device manufacturer supports. You then go to Dell, Apple, Microsoft, etc. and they in turn tell you it must be the device, not their system/hardware/OS. So you get both sides pointing at the other.
Unfortunately this is just the way it is and it isn't unique to Apple. But you also can not expect Apple to learn every piece of hardware and software out there, especially on a non-Apple system to help you trouble shoot the problem. As you stated, they hooked it up to a Mac and the iPod worked fine, thus verifying the problem is not the iPod but something wrong with your system, a Dell running Microsoft operating system. This is no different than if you went to Microsoft with your working iPod and told them that the operating system won't see the device. They are not going to help you either and just tell you it must be the iPod or iTunes..
But back to your problem. I see you never bothered to ask here for help and it would appear from one of your posts that the iPod was indeed seen by your system and iTunes at one point. So what changed? What does it do now when you hook it up? Does the Dell see it but not iTunes? Or is it not seen even by the operating system? When plugged in do you get charging power to it? Do other USB devices work OK on the SAME USB connector?
Perhaps if you posted more information on your problem, asked questions, and told what you have already tried, many of us would be happy to try and assist you in diagnosing the problem. If instead, you want to just complain and whine, take it somewhere else.
Patrick