HELP! BlackBerry 8530 Curve won't accept my work Exchange E-mail for Setup

Hey guys, hoping I can get some help as I'm rather tech illiterate. I got a brand new BB 8530 from Verizon yesterday, and while they were able to sync my g-mail account to my phone, they were not able to get my work-based exchange account hooked up.
I got back to the office, and a coworker with an older model Curve setup her work email on her phone for the first time, and it worked without a hitch.
I know my email and pass are correct, as our office's tech guy made sure I was using the right ones. I tried the advanced setup for Exchange with the domain, user name, mailbox name and everything seemingly correct.
Each time it tells me "invalid e-mail or password", but I know that can't be right; our IT guy transcribed the email and pass directly from the server. In addition, if I change the server address slightly and instead of "mail.(companyname).com/exchange", I write "exchange.(companyname).com/exchange, a new error message comes up saying "Cannot access e-mail account, etc. etc."
My office has an SSL -- could that be the problem?
I am fed up and would like to either throw the BB away or take it back to the store, so if someone could help, that'd be great!
Device info
Your carrier: Verizon
Model info and OS version: 8530 Curve; v. 5.0.0.508
Apps and free space
File free: 109893788 bytes
Did a battery pull fix your issue? No

Do you have the following information about your email account:
Mail Server URL
Email Address
Username
Password
Mailbox Name
If not, consult with your email administrator to get this info, then have a look at the link below for steps to integrate your account.
How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account - KB03133
http://www.blackberry.com/btsc/KB03133
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