Help Blackberry 8900 issues

Hi i have a Blackberry 8900 from Orange in the UK.
The device is running version 5 software. The phone is constantly crashing blank white screen when i am browsing the net or even sometimes when i try to make a call. Other times it just crashes for no reason and i have to pull the battery to restart it. Sometimes on restart the blank white screen is still there and have to reset phone again by pulling the battery. I have been onto Orange for the past 2 weeks now and they have sent me 4 different phones, yes 4 different phones and also a new sim card the other day but every phone i have recived is doing the exact same thing. I am also having problems making phone calls from device. When the handsets do let me make a call i get lots of crackling and intereference. Orange cannot send me a different model of phone as it is a business phone paid for by my work.
I also tried reloading the software on 1 device they sent but i had no luck doing it and kept getting JVM error as i was reloading the software.
I am at my witts end now can anyone help??

Ok.
I'll post something you might try for the Media Card below.
Meanwhile, you should consider upgrading the OS on the device to latest official release of the operating system for the 8900.... 5.0.0.822
Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
See the link below, for the download and simple installation instructions.
https://www.blackberry.com/Downloads/entry.do?code=06997F04A7DB92466A2BAA6EBC8B872D
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
Read this on how fix the Media Card (courtesy of John Clark, another expert here in the Forum):
1. Removed the Media Card from the device and put in a card reader. This makes the rest of the process much quicker. However, you can do it with the card in the device.
2. Copy the entire contents of the card to your PC.
3. Put the card back in the device and go to Options >Media Card >Menu key >Format Card. This will wipe the card and reformat it. (if using a card reader remove the card and put it back in the reader.)
4. Now copy back JUST the media to the device. Do NOT copy back any "BBthumbs.dat" files or any system files. I went through the entire folder and deleted every .dat file before copying the contents of the music folder and pictures folders back to the device. The device will recreate these files. Also, I didn't copy the actual "music" folder but rather just copied the contents and pasted in the card's \Blackberry\music folder. Do this for each folder.
5. When finished put the card back in the device and try the Media App again. It should scan for music. If you have lots of music it can take 5-10 minutes. During scanning you can open the Music app and you should be able to see the songs moving around in the list as the device scans
If after transferring all your files back you still get a stuck scanning bar or device reboots then you have a conflicting file on the card. I've seen video files do this but it could be a music file too or (less likely) a picture file. Remove all the files you transferred and see if the reboots stop. Then add back each folder one at a time to see if you can narrow down to the folder that's causing it. Once you find the folder then you can narrow down to a particular file.
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Hi please help me for my blackberry 8900

hi please help me for my blackberry 8900 reload software. i make a password but stil not working now the screen is all white and the writen only is reload software 513....please help me

Hi bheth_16,
Welcome to BlackBerry Support Community Forums.
Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT
If the Desktop Software is unable to connect to your BlackBerry, try the following:
1. Verify that the BlackBerry Desktop Manager and BlackBerry Device Software are installed on the computer.
2. Remove the battery from the BlackBerry. Do not re-insert.
3. Connect the BlackBerry to the computer.
4. On the BlackBerry Desktop Manager main screen, click Application Loader.
5. Click Start.
6. Click Options to add or remove applications.
7. Click Next.
8. Click Next.
9. Click Finish.
10. When the application load starts, insert the battery into the BlackBerry smartphone.
This will remove all personal data from your BlackBerry. To restore your data you will need a previously taken backup file.
-FS
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Be sure to click Kudos! for those who have helped you.
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Blackberry 8900 battery issues or defective ?

Can someone please help me with the problem I am encountering now with my blackberry 8900. I'm just downloading some application last night and when I finished the download suddenly it hanged up then when i try to plug it to remove the battery to start up the unit again it turned out to be like this

Hey Kulet17,
Welcome to the BlackBerry® Support Community Forums.
Have you tested a 2nd charger or battery? If yes, I would suggest to do a clean reload of the BlackBerry® device software as shown here:
How to perform a clean reload of the BlackBerry® Device Software for Windows
http://btsc.webapps.blackberry.com/btsc/KB11320
Please test before restoring any data to the BlackBerry® device.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry 8900 curve problem...please help!!!!!

My blackberry 8900 curve says "unable to play content" when I try to play a song or video. Please tell me what to do..I really need help urgently!!

You can also get it from BlackBerry AppWorld http://appworld.blackberry.com/webstore/
Along with many other apps.

Wireless Sync keeps being disabled when connecting Blackberry 8900 to DM 6.0.1

Our MD has a Blackberry 8900 on Vodafone (UK), which is exhibiting very odd behaviour when he connects it via USB to Desktop Manager 6.0.1 on Windows 7 64-bit.
Despite enabling Wireless Calendar Sync on the device (and indeed it working), the moment it is connected to DM it shows as disabled and when disconnecting the device it is now disabled on the debice too. In additoin, he then can't accept meeting requests on the BB until a hard (battery removed) reboot.
I've already tried the following:
- wiping the handheld and re-running Enterprise Activiation.
- complete uninstall of the desktop software and associated registry entries and files (as per RIM KB)
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Any ideas or thoughts most welcome as I've hit the proverbial brick wall. Thanks,
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Hi and Welcome to the Forums!
We have received word that if you are
experiencing this issue that you need to contact your carrier for formal
support and escalation to RIM. I suggest you be gentle yet firm with
them...sometimes, the front line support at carriers doesn't always
understand how the process works. If they tell you that you need to
contact RIM, tell them that's exactly what you are doing...and it is
their (your carrier) responsibility to escalate your case into RIM.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 8900 not charging

My blackberry 8900 isn't charging. For the last two weeks or so, I have realised that the phone was not holding the charge and at times it would not charge or lose its charge very quickly.
Yesterday the battery was drained and when i tried charging it (with several different chargers-wall, usb and car) nothing happened , even after leaving it to charge for a while(about 30 minutes), not even the LED light came on.
I figured the battery was the problem and so i purchased a new battery. Today the battery was low and so i charged the phone and it wouldnt charge.
The new battery is now dead, and the phone still isn't charging...
HELP PLEASE!!!!!!!

Hey Pallie76,
This could be a hardware issue with the USB port and may need to be repaired but first I would suggest to do a clean reload of the BlackBerry® device software as shown here:
How to perform a clean reload of the BlackBerry® Device Software for Windows
http://btsc.webapps.blackberry.com/btsc/KB11320
Please test before restoring any data to the BlackBerry® device.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I just recieved a blackberry 8900 with 4.7 version ....b...

i just recieved a blackberry 8900 with 4.7 version ....but wen i went to the desktop manager it upgraded to the 5.0 version and now i cant download blackberry app world...my fave 5 is missing....i cant get face book because it says i dont meet requirements

Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Support for operating system to load blackberry 8900

support for operating system to load blackberry 8900 javelin completely blank blank with no operating system and tries to desktop manager and nothing it can not reach by connecting with jvm and stops saying conmpletar could not load due to a connection of several steps someone could help me
Solved!
Go to Solution.

claudia_0080 wrote:
does not work
But it does.
Your three word response lacks any clue to any error or issue you encounted, let along a civil thank you.
We're willing to help, but you need to cooperate.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Can i manage multiple e-mails on my blackberry 8900?

i'm not sure if this is possible, but i have a t-mobile blackberry 8900. i was wondering if it is possible to manage multiple (2 different) gmail accounts, and a yahoo account on it? i know you can have the e-mails forwarded to your phone, but you cannot reply to them when you have them forwarded to you. so if it is possible, how exactly do you do it? please help.

Hello,
Typically yes, you can have multiple accounts...but your carrier controls that as part of whatever service plan you have purchased from them. Nevertheless, see this:
http://na.blackberry.com/eng/support/blackberry101/setup.jsp#tab_tab_email
Conduct that once for each email account you wish to add.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Wiping of Blackberry 8900

Hi!
My Blackberry 8900 does not allow me to Security Wipe itself.
Whenever I try to do so, it gets held up for some reason.
I want to wipe my instrument as it is not allowing me to edit my phone book, as it sort of goes into a coma and I have to pull the battery and restart it.
I am running software version 5.0 on this instrument.
Any suggestions?
Thanks.

rushabh wrote:
Hi!
My Blackberry 8900 does not allow me to Security Wipe itself.
Whenever I try to do so, it gets held up for some reason.
I want to wipe my instrument as it is not allowing me to edit my phone book, as it sort of goes into a coma and I have to pull the battery and restart it.
I am running software version 5.0 on this instrument.
Any suggestions?
Thanks.
Hi rushabh,
Have you try this steps?
How to delete all data and applications from the BlackBerry smartphone using the Security Wipe optio...
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

How can I make my BlackBerry 8800 looks like BlackBerry 8900 or Bold?

Hi again,
Umm.. How can I make my BlackBerry 8800 looks like BlackBerry 8900 or Bold?
Thanks....
Solved!
Go to Solution.

Hey janvaughnquero11,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
The BlackBerry 8800 smartphone has 4.2 or 4.5 software as the latest. BlackBerry 5, 6 or 7 device software is not available for that model.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
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Look for *.wmv software for BlackBerry 8900

I was looking for wmv file able to use on blackberry 8900 because I got from email that have send *.wmv file into media player but it didnt works because this blackberry medai player only accept to *.3GP file. Do you know what the name of software that can download into blackberry for *.wmv file.

No. Scroll down into the body of the KB...while the 8900 is indeed neglected in the KB heading, it is listed in the body of the KB and with WMV support. Hence, my theory is that the WMV you are receiving is outside of the acceptable parameters for playback on your BB via the native media player. It would need to be transcoded into an acceptable format in order to playback reliably. You can use RIM's desktop software with Media Manager to do that -- other solutions also exist. But, the native file you are receiving appears, from the data you've presented, to be outside of the acceptable range of playback parameters for your BB.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry 8900 enquiry

Dear Sirs,
On 9/2/2010 I purchased from “GERMANOS” stores (Greece) a Blackberry 8900 device at 390€ in order to use it as a professional tool. For this reason I contracted with cosmote (greek mobile provider) a BIS for an additional monthly payment of 18€.
A few months later the device became unstable and suddenly on 15/8/2010 the QWERTY keyboard didn’t function at all, although the device was working normally. I returned the device to a GERMANOS branch in order to have it repaired and on 6/9/2010 I had a reply from the service department that they were unable to repair it. In view of the above they proposed me to select a different device (not only a BB one) for the same price since the BB 8900 doesn’t exist in the market any more.
Unfortunately, there is no other ΒΒ device in GERMANOS stores for the same price therefore I m obliged either to take a notably minor BB device (although I have paid for 8900) or even worst an alternative brand or pay extra 130€ for a better BB device (9700).
I consider it unacceptable to be stuck in a similar situation only due a) to the inability of RIM Greece to repair my device and b) to the regimental policy of GERMANOS to provide expensive devices only and to much higher prices, especially when I can purchase a BB 9700 in Greece for 410€ (http://cleverstore.gr/index.php?target=products&product_id=32459 )
My device IMEI is : XXXXXXXXXXXX
SN: XXXXXXXXXXXXXXXX
Service No: XXXXXXXXXXXXXXX
I would appreciate receiving your written response as a matter of urgency since I’m currently paying additional fees under my CosmoteBIS program and I remain without a mobile device for more than 15 days.
EDIT: Personal Information Removed - Information such as IMEI, Serial #s and service numbers are prohibited for security purposes.

hello paliakos,
Unfortunately, this is a peer-to-peer community forum so your complaint will fall to death ears. This community consists of volunteer users of Blackberry products helping other users with issues. There are no RIM employees on this forum which deal with customer support issues.
As well, RIM warranties are respected via the retailer at which you buy the product. Normally, if your within your manufacturer's warranty, they must normally fix the product or replace it.
If you have extended warranty, it is usually the retailer who offers it and your bound to the terms of the warranty contract of the retailer.
Hopefully, a contributor on the forum who is knowledgable on the Greek retailers might know a bit more than I do. Until then, hang in there.
Jakoby4204 New to the Community click here
Community Moderator

Problem opening email attachment Blackberry 8900

Hi I am a recent user of Blackberry 8900 on Airtel in India, I have 2 email accounts Gmail and another work account on Rediffmailpro with pop3 access, I can open word, xls & pdf attachments in Gmail but not on my Rediffmail Pro account.
I was earlier using Blackberry connect on Nokia E61 and everything worked fine.
Also when I open Blackberry Maps the screen just becomes blank, I can use Google maps. Does the Blackberry maps require a separate service from my Cellphone provider. I already have GPRS active on my phone
Can some one help
Best regards
Uday

Do you have a full BlackBerry Data Plan on your account?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Updating T-Mobile Blackberry 8900 to local iWirless Carrier

I'm working with a blackberry 8900 and the GPS does not work. I was told to update my operating software. I purchased this phone from a costumer of T-Mobile as an unlocked 8900 to work on all carriers. My network provider is iWireless (a relatively local network) when I called them to ask if I should use their 8900 OS update that looks like it is for the iWireless phone or if I should use T-Mobile update they said I should contact the manufacture.
So my question is can I use the OS update package from iWireless without locking or messing up my phone? Or do I need to find a T-Mobile update?
Also when I perform the update will this lock the phone back with a T-Mobile sim card, or will the phone remain unlocked for all carriers?
Thank you for your help,
Ben Roti
(Sorry the previous link I posted was broken)
The Website link for the iwireless download is: iWireless Update:https://www.blackberry.com/Downloads/entry.do?code=174F8F613332B27E9E8A5138ADB7E920
Select the 8900 From the list.

I would look to T-Mobile as the delivery of the SMS is likely to rest with them.
As far as the Blackberry is concerned it will be just another SMS
10:38 PM Friday; August 29, 2008

Help Blackberry 8900 issues

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