Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open. An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
1. Rebooted
2. Uninstalled and reinstalled from the website
3, Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
Nothing has worked. My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
I am not the most technilogically savvy but I'm not bad...Someone please help!.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

BlackBerry Desktop Software has encountered a problem and needs to close. (I am sick of seeing this!)

Can anyone help me? Does not matter if I use the version on disk or download the one from the site, I get the above message every time. I tried using 5.0 and it worked, but was daft enough to update when asked. Is there anything I can do? I am using XP on my Samsung V25 laptop.
Regards Paul

So here's how I fixed my issue.
Delete the Rim.Desktop.exception.log located here:
C:\Documents and Settings\[USERNAME]\Application Data
Run the application, it will crash with the error message above and create a new Rim.Desktop.exception.log file. Open it in notepad and look through it.
In my case the exception was this.
Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.2.44, Culture=neutral, PublicKeyToken=null' or one of its dependencies
I followed the suggestion of renaming the file C:\Program Files\Research In Motion\BlackBerry Desktop\Modules\Rim.Desktop.Services.PolicyManger.dll to Rim.Desktop.Services.PolicyManger.dll.old
I then tried to lauch the application and it crashed, you must do this! renaming it back without this step will not work. Then I went back and renamed the dll file back to it's original name Rim.Desktop.Services.PolicyManger.dll and sure enough the application worked.
Must be some messed up reference somewhere, it's stupid and RIM should figure this out before releasing updates. Obviously your issue may be different but the exception.log file should point you in the right direction.

BB Desktop Software has encountered a problem and needs to close

I installed BB Desktop V 6.1 (610_b034_multilanguage) on my laptop that runs Windows XP. Installation completes. When I attempt to open the program, it gives me "BB Desktop software has encountered a problem and needs to close." I've tried uninstalling and reinstalling. I've rebooted. I've closed all other programs before install and before running the program.
Thoughts on how to fix?
Thanks,
Randy

I'm having the same problem after upgrade from 5.1 to 6.0. AMy Blackberry Bold 9700, just bought this morning. Appreciate any assistance. Thanks

Lotus Notes 8 + BB DM 5.0.1: BB Desktop Manager has encountered a problem and needs to close.

I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB. I am using Desktop Manager 5.0.1. I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." When I click on "details" I see the following information: Error Signature. AppName: Desktopmgr.exe   AppVer: 5.0.1.37   ModName: Insections.dll   ModVer: 7.1.1.129 Offset: 001a32ed. How can I successfully sync my calendar and BB?

laureng wrote:
I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB. I am using Desktop Manager 5.0.1. I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." When I click on "details" I see the following information: Error Signature. AppName: Desktopmgr.exe   AppVer: 5.0.1.37   ModName: Insections.dll   ModVer: 7.1.1.129 Offset: 001a32ed. How can I successfully sync my calendar and BB?
Hi and Welcome to the Forums!
Here is an article that may be pertinent:
KB10340 "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." during the synchronization process
Otherwise, I would think that record 1057 is a bad record and is causing this problem. You might try figuring out which item that is and deleting it, then trying again.
You also could try activating advanced logging and seeing it that provides more details to help you:
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

BlackBerry Media Sync has encountered a problem and needs to close

I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
System Specs:
BlackBerry Media Sync 2.0.0.27
BlackBerry Desktop Software 5.0
BlackBerry Curve 8310 (v4.5.0.110)
-8 GB Kingston MicroSDHC
iTunes 8.2.1.6
Windows XP SP2
Solved!
Go to Solution.

Hi and welcome to the forums!
BlackBerry Media Sync 2.0 terminates unexpectedly
The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Hiya,
What O/S versions(RDP) are you connecting to and from? Try and open the target machines event log and see what it throws when you try to connect.

PLEASE HELP! itunes v11 has encountered a problem and needs to close

I've just got an iPhone 5s so updated my iTunes to version 11 now every time I try to open I get A "itunes has encountered a problem and needs to close" message!! PLEASE HELP! I have an xp and have tried reinstalling a million times! Alsoy wick time is still working though if that helps!

edit...

Desktop Manager has encountered a problem and needs to close.

My system was working fine until today. Now after I sync my BB Pearl with Outlook i get this message and my Desktop Mgr shuts down. I am running Desktop v4.2.2.14. The syncing operation seems to be workign just fine but then the Desktop Mgr shutsdown about 15 seconds after the sync is complete.
I am running Outlook 2003 on a Windows XP Version 5.0.
I tried uninstalling and reinstalling the software with no improvement. Any other ideas?

Have spent 6 months being bounced from company help desk to Blackberry help within my company to Verizon etc. First time I found this forum. Good to know I'm not the only person having major issues. My sync worked perfectly until I did a recommended software upgrade. Now I cannot sync my calendar to my Lotus Notes calendar. Contacts sync works fine but the calendar was my primary reason for moving to a smartphone. Will try backing down to the old ServicePak. Thanks.

Help: Adobe AIR installer has encountered a problem and needs to close.

When I run the Adobe AIR installer i always get this window...
I'm running Windows XP SP3
How do i solve this problem? Thanks.

Are you installing AIR installer or running Installer. If your running it make sure you click on the AIR Install package file, not just using installer. Im not really sure what you can do.

"(program).exe has encountered a problem and needs to close. We are sorry for the inconvenience."

Hi, I was using Tweetdeck for the past few months without any problems. Recently, the application still works fine.. it opens as normal, all posts I am following appear etc., but when I try to send a tweet the application closes and I get the error
"tweetdeck.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
I uninstalled tweetdeck and reinstalled it many times. Sometimes it would work for twenty minutes, other times not at all. I got fed up trying, so uninstalled it and downloaded Seesmic. This new application opened perfectly, all users I am following and their tweets updated perfectly, until again I went to post a tweet and it closes and I get the error
"seesmic desktop.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
As these are the only two applications I have used that give me this error, and are also the only two applications I have used that are related to Adobe AIR, I can only assume the problem is connected somehow?
I was wondering if any of you might have any suggestions on how I could fix this? I am not the most tech saavy guy, so any help would be greatly appreciated as I am starting to lose patience with it!
Thanks in advance.

You might try uninstalling the AIR runtime and re-installing it. You might also try contacting the developers of these applications to find out whether the problem is related to issues they already know about.

LiveCam.exe has encountered a problem and needs to close. Constant Error. HELP PLEASE

Alright so basically, my parents got a buy-one-get-one-free offer on webcams at christmas, and so they gave me one for my own as i lost my old one. Everything was working fine, seemed like a great camera.
However, randomly one evening when i tried to open Live! Cam Center to record a video, it refused to open, instead giving me a small white box with the loading symbol inside (thats where live! cam center usually opens out into the UI) and a boz saying "LiveCam.exe has encountered a problem and needs to close. We are sorry for the inconvenience.".
Now i thought that it was just a random one-off thing, but it happens EVERY time, WITHOUT fail. The cam works fine on MSN and skype etc, just when i try to record anything or manually take pictures , cam center doesn't work. And it doesn't seem to just be cam center, almost every software i've tried for just plain recording/capturing failed.
Tried updating to latest drivers and software, tried using older versions, tried using the cam from my family pc (identical cam) - failed, tried using all different USB ports randomly, failed. I'm really desperate here now, i'm at the point where i'm almost going to give it away and buy a non-creative webcam cos its really annoying.
My webcam is the Live! Cam Video IM Pro. Here's a copy of the error report from windows, its the same every time:
AppName: livecam.exe AppVer: 2.2.3.0 ModName: ctvidcap2.dll
ModVer: 2.2.3.0 Offset: 00002ca
PLEASE HELP! IM DESPERATE >_

See if there are any Crash Reports ID's saved.
Type '''about:crashes''' in the Location Bar and hit Enter.
Then open each Crash Report and once the report is loaded completely, copy and paste the URL of each report into the the '''''Post as Reply''''' box in this thread.
IMO, seeing that you are using WinXP, you might be better off with the older Flash 10.3.183.90 version. Flash 11.0 and later have "improvements" that don't work on WinXP - only Vista and later. Adobe did continue to support and provide security updates for Flash 10.3 until a few months before WinXP went EOL back in April of this year.

Help Needed-iTunes has encountered a problem and needs to close.

Hey guys,
I have had this extremely frustrating problem that just recently started occurring with iTunes. I have read many discussion forums but can’t seem to find a working solution. The problem is every time I try to open iTunes I get an error message that says “iTunes has encountered a problem and needs to close.” The same thing happens when I try to open Quicktime as well.
I have tried every solution suggested in these forums. I have completely uninstalled Quicktime and iTunes along with their components (Bonjour, Apple Mobile Device Support, Apple Software Update, etc.) and then reinstalled each of them but the problem still remains. I do NOT use iTunes for my iPod (I do not own one) I simply use iTunes to listen to my music.
I have also tried the methods of installing Quicktime by itself and not with iTunes but the problem still remains. I have tried every solution I have seen. The only method I have not tried is completely removing all files and folders that have to do with iTunes because I am worried if I delete those files with all the music I have bought it will have to be downloaded again or lost.
This is the “Error Signature” that is on the error report when I try to open iTunes.
AppName: itunes.exe AppVer: 9.0.2.25 ModName: ntdll. dll
ModVer: 5.1.2600.5755 Offset: 0001b21a
There was A LOT more information in the “Error Report Contents” but it would have taken me all night to type it all accurately. If that is what is needed then I am willing to provide any other information about this problem in hope of getting some useful suggestions or solutions. Any help would be deeply appreciated. Thanks!

that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

BB Desktop Manager 4.7 has encountered a problem and needs to close.

When I restart my computer, some of the icons in the notification area are missing. The I get the standard "BB Desktop Manager 4.7 has encountered a problem and needs to close" error and my XP machine wants to send an error report to MS.

Please try the following steps:
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

Help! Blackberry Desktop Software has encountered a problem and needs to close

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