Help bought a used imac and cannot get past the passwords.

The support tech said that I could probably get assistance from someone here. I bought the computer from the goodwill two days ago and it is password protected with two user names. Ever time I turn on the computer it goes to choose user and enter password. I don't know how to get beyond this point and the support tech said that since the computer is a 2000 model and passed the warrinty period It would cost me $49.00. I don't have the money for this, that is the reason I went and bought a used computer. So if you could help me out that would be greatly appreciated. I didn't know which board to post this on so if in in the wrong one I apologize.

Hi Rhonda,
You must first find exactly what type of computer you own, running which OS.
If your Mac is a 2000 model, your original install CDs should be Mac OS 8.6 or Mac OS 9.0.4.
It's possible though, that you have a version of Mac OS X installed.
You'll find a better help in the iMac G3 or the PowerMac G4 forums.
Good luck!
Axl

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Help I bought a used imac and cannot get passed the password

The support tech said that I could probably get assistance from someone here. I bought the computer from the goodwill two days ago and it is password protected with two user names. Ever time I turn on the computer it goes to choose user and enter password. I don't know how to get beyond this point and the support tech said that since the computer is a 2000 model and passed the warrinty period It would cost me $49.00. I don't have the money for this, that is the reason I went and bought a used computer. So if you could help me out that would be greatly appreciated. I didn't know which board to post this on so if in in the wrong one I apologize.

Hi, Rhonda.
Dale has answered your question, but for future reference, if your computer was made in 2000 it must be a G3 imac and you'll find more people who know about your computer in the CRT iMac forums. This forum is for the flat-panel imac, which came out in 2002.

I cannot get past the password screen on my old laptop - I'm entering the password I always used and it is not working

I am trying to log on to an old laptop and I cannot get past the password screen - I'm using the password I always used and it is not working. Even the clue doesn't help. Is there anything I can do. The last time it was turned on the apple staff transferred data to my new laptop. Help

If the old Macbook(?) has Snow Leopard 10.6 installed, and you have that retail install disc or the system disc of the current (base level) system on it, you could use the installer disc as a boot volume and use the utilities on the booted install disc to reset the password. It should be a menu option in the booted Install disc, way short of any effort to re-install anything. And if your computer can do this, the same DVD has Disk Utility, to check/repair the Mac HDD.
What OS X version do you have, & what MacBook, etc is that?
Good luck & happy computing!

I purchased Photoshop Elements from Costco the other day and cannot get past the registration of serial

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I've been experiencing the same problem for over a month now...using Windows 7

I cannot get past the password screen

I cannot get past the password screen, I've tried resetting it but it tells. Me I'm not an allowed user

If the old Macbook(?) has Snow Leopard 10.6 installed, and you have that retail install disc or the system disc of the current (base level) system on it, you could use the installer disc as a boot volume and use the utilities on the booted install disc to reset the password. It should be a menu option in the booted Install disc, way short of any effort to re-install anything. And if your computer can do this, the same DVD has Disk Utility, to check/repair the Mac HDD.
What OS X version do you have, & what MacBook, etc is that?
Good luck & happy computing!

I bought a used IPAD and cannot get serial number to register to put it in ICLOUD, I bought a used IPAD and cannot get serial number to register to put it in ICLOUD

If you have an idea please let me know

You do not need a serial number to use it or to use iCloud.
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My sister has changed a setting on her ipod that makes it speak. I got past the password screen once but could not scroll to accessibility. Now i cannot get past the password screen. I have tried resetting and restoring but neither is working.

How do i turn the voice off??
A little padlock with a circle around it has also appeared next to the battery symbol

Connect the iPod to its syncing computer and then go to he Summary pane for the iPod in iTunes. Click on Configure Universal Access and turn Voice Over Off.
The padlock is that the screen rotation lock is one. To turn off, doble clcik the HOme button and go all the way to the left on the Dock row past the music controls and tap on the padlock in the circle arrow.

I just made an new Itunes account and cannot get past the accepting terms and conditons page to use the Itunes store how can i finish and redeem my code

I cannot use Itunes store to redeem my gift card because it says that my apple id has not been used in the Itunes store yet. When I click review i then clicked continue and everytime that I agree to the terms and policies on the second page it just sends me back to the top of the page and doesnt allow me to go any farther in the itunes store process any idea of how to get this to work?

Have you done as the message tells you and contacted iTunes Support ? If not (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption

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Installed premiere 12 and cannot get past sign in

I install premiere 12 and cannot get past the sign in stage. When I sign in it takes me back to "new project" and nothing happens.

Id
What computer operating system is your Premiere Elements 12 running on?
Please try the following 12 solutions and then let us know if any of them worked for you.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Have you gone through the usual drill questions
1. Does the problem exist with or without the antivirus and firewall(s) disabled?
2. Are you running the program as Administrator?
3. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 12?
4. Are you using a pen and tablet device instead of a mouse?
5. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
Have you done any uninstall/reinstall of the program yet? If not, hold off doing that until you evaluate the above.
And, when you uninstall/reinstall, please use the scheme
a. uninstall the usual Control Panel way
b. do a free ccleaner run through (regular and registry parts)
If Windows CCleaner - PC Optimization and Cleaning - Free Download
If Mac CCleaner - Download
c. reinstall with antivirus and firewall(s) disabled.
We will be watching for your progress.
Thank you.
ATR

IMac G5 running OS 10.4.11. Started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup. I can get into safe mode. Tried install disc for disc utility and reloaded OS. Still get blue screen.

I have an older iMac G5 running OS 10.4.11. The other day I started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup.
I can get into safe mode. But no regular startup.
I tried disabling bluetooth, thinking that might be related. It didn't help.
I even tried using the install disc to run disc utility. That didn't work so I reloaded the OS.
But I still get hung on the blue screen when trying a normal startup.
All help would be appreciated.

Try resetting the PMU/SMU and PRAM/NVRAM. You'd need to identify the mode of resetting depending on the model of your G5 iMac. The Apple support sites that would help you for this are –
http://support.apple.com/kb/HT1436
http://support.apple.com/kb/HT1939
http://support.apple.com/kb/HT1767
http://support.apple.com/kb/HT1379
I hope this solves your problem.

TS3999 I have a new imac and cannot get my ical to show up on the new imac via icloud. Every time i go to system preferences and activate the calender it freezes. I have restarted the computer mutiple times.

I have a new imac and cannot get the ical to show all of my calenders. I have gone to system prefrences and clicked the calendar setting and it freezes and i have to force quit. I have restarted the computer multiple times. Any suggestions?

Hello JETaylor2015,
Congratulations on your new iPod nano! I would be concerned too if my iPod was not recognized by iTunes or my computer. I recommend reviewing this article for steps to take when your iPod is not recognized:
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT4410 I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7

Dear Apple. I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7 bootcamp install download from Apple

It is a Total Misconception that the Support files are installed when you are installing Windows, even if the USB drive that holds them is inserted in the system when doing the Windows install.
You must always Run the Setup.exe files from the support files or run the drivers individually once Windows has finished installing and booted to the desktop.
Also you really need to run the Boot Camp Control Panel Applet and check for updates as not all the newest drivers for full function of all the hardware is included with the original support download. That download is basically a generic version to get the system working and without doing the updates not everything will work properly.

I have an iPhone 4s that i have been using and have alot of new contacts, on my itunes i have registered an old iphone that i dont use i want to sync my contacts from the iPhone 4s but i cannot get past the page where it introduces you to your new iPhone

I have an iPhone 4s that i have been using and have alot of new contacts, on my itunes i have registered an old iphone that i dont use i want to sync my contacts from the iPhone 4s but i cannot get past the page where it introduces you to your new iPhone

When you see the old number come up in the suggested choices look for a blue arrow to the right of the Contact. Tap the blue arrow and then tap Remove from Recents.

So now i might ned u all help, currently im using ipad and i get some news abt ios 6.1 and im interested abt it so i updated wif my Ipad (ver. ios 5) and i checked some web said ipad1 cnt update to ios6 so i might ned u all help how to restore bck to ios5

so now i might ned u all help, currently im using ipad and i get some news abt ios 6.1 and im interested abt it so i updated wif my Ipad (ver. ios 5) and i checked some web said ipad1 cnt update to ios6 so i might ned help how to restore bck to ios5 as normal be4

If it's showing the connect to iTunes screen then you will need to do that.
But Apple don't provide any method to update the first gen iPad to iOS 5 (nor do they support downgrading the iOS version).

Help bought a used imac and cannot get past the passwords.

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