Help! Broadband keeps dropping off

I need some help.I rely on my infinity to work at home. Since beginning of the week the broadband has been constantly dropping off I suspect it may have happened prior to then as tablet would be offline in morning. Now it's dropping, at times, every 20 mins. Work are very annoyed. I have to connect the systems wireless( hence why chose "good" Infinity).I'm on hub5. The internet only drops for few seconds but enough to kill everything in house. Once the hub went orange but usually blue. We have replaced the micro filter, reset hub with pin twice, changed channels, split the WiFi to 2.4 and 5Hz. Still dropping off
They say nothing wrong with the line but with our previous supplier they said we had imbalance on copper wire. I'm now suspicious it was never fixed. Called bt today but got no answers to my questions. Right at end of one hour call was told that software is to blame but it's going to take a week to fix. What do I do about work? I can't connect wired and I'm going to lose my job. Obviously my questions were outside the script ...
HOw can I be certain it's still software problem ? Is there any way I can connect to the main socket with my laptop wired to see if still dropping off rather than the hub? Can I use a different router? Is the hub less stable on an extension from master socket?
Can the customer service people actually see if there has been a millisecond drop off? They said they can see I've only had two but it's more like 5 an hour. Even happened when on phone. I can be sat within metre of hub and it still drops off. How can I tell if someone is interfering with the WiFi connection in the house? What do I need to be asking them to check regarding the copper resistance. One customer service representative said he'd reset the Cooper. Personally I can't see that happening as engineer previously picked it up by getting to the house only.
Like I said I'm getting so worried as broadband is essential for my job.
Thanks

Apparently I said last post was solved but it's not. Can someone advise on my line info? Thanks
Product name:
BT Home Hub
2. Serial number:
+068343+NQ41051489
3. Firmware version:
Software version4.7.5.1.83.8.204 (Type A) Last updated 23/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 07:57:03
6. Data rate:
9999 / 39993
7. Maximum data rate:
24409 / 74218
8. Noise margin:
22.6 / 16.1
9. Line attenuation:
16.1 / 15.0
10. Signal attenuation:
15.8 / 15.1
11. Data sent/received:
72.7 MB / 3.7 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

Similar Messages

Help, Broadband keeps dropping!

Hi there, me and my family have been having this issue for many weeks now, i feel like ive tried everything - nothing works. As you can see above this is an example of what were dealing with - i can confirm this is a periodic drop as there was another drop shortly after, although strangely a fifth one didnt happen for 25 minutes. This all started happening from the moment it was reset (with pin to the back).
I am using BT home Hub 4, I have called BTs mumbai office soo many times, the closest I came to solving this was changing the wireless channel - this still didnt work. We have many devices connected to the hub - tablets computer phones.
At the time of the drops:
2.4 GHz Wireless:
Sue-pc
00:1c:26:86:56:ac
192.168.1.68
LawrencesiPhone
dc:86:d8:7f:dd:1a
192.168.1.66
Andys-iPad
3c:e0:72:0e:f0:6b
192.168.1.67
Lawrences-Mini
6c:40:08:98:c4:92
192.168.1.71
5 GHz Wireless:
COM-MID1
60:02:b4:ae:9c:eb
192.168.1.83
Ethernet:
No devices detected
USB:
No devices detected
In terms of what colour the hub turns when dropping - i believe it flashes orange although not 100% certain.
I even resorted to buying a new router - this didnt make it past the automatic setup phase. It kept telling me to i need to turn off the modem - which as far as I know I dont have!
Im really really coming to the end of my tether with this, please someone help! If you need any more information ill do my best. Thanks.

From the information posted all the devices are connected wireless. I would turn off smart wireless and select the channels manually. I would also split the 2.4 and 5ghz networks by say adding a 5 to 5ghz channel and uou can use same password fir both. Many devices don't like the 2 networks combineD
you can also use inssider to chrck free channels.
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
inssider3.1.2.1
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Since I have downloaded IOS5 on my IPAD and synced to my IMac, Safari keeps dropping off before downloading the website, is slow, also an icon which accessed open safari windows is no longer available. Apps trouble too. Help?

Since I have downloaded IOS5 on my IPAD2 and synced to my IMac, Safari keeps dropping off before site is downloaded and is slow. There was an icon that showed how many windows were open on Safari and when pressed displayed them, that has disappeared and apps do not always download. Sometimes by making several/many attempts, it eventually downloads the website or app, but this is not right. When trying to dowload any lonks from an email, they simply do not open, it keeps going back to the home screen. Does anybody have any suggestions? I only bought the IPAD 2 in June!

Also the touch screen does not seem to be responding adequately. Thank you for any help you can give.

Broadband connection keeps dropping off

Hi everyone, anybody having a problem with there broadband connection dropping off constantly with the new BT infinity broadband. I constantly have to switch my IPad off when I am on line and my laptop and wireless printer is also being affected by this. Can anyone suggest how I can correct this problem? Thanks in advance for any help. j

If all of the connections are wireless it is probably an issue with that rather than the Infinity connection itself. Download Inssider 2 onto your laptop and check if another network is using the same channel as yours.

Broadband keeps dropping out

Hi There, i have the home hub 2 and for the last 2 months the broadband keeps dropping out for 5 mins then goes back on and then off and so forth, i have checked socket , changed filters but still happens ,here is a copy of the adsl settings in my homehub,anyone know if this signals a problem outside of my house as I dont want charged if its my problem..
Connection information
Line state
Connected
Connection time
0 days, 1:30:38
Downstream
11,841 Kbps
Upstream
819 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 8.4 dB
Line attenuation (Down/Up)
35.0 dB / 18.4 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
57
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
1618560 / 4294967220
CRC Errors (Down/Up)
563 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
439

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Email in Inbox keeps dropping off.

EMail in Inbox keeps dropping off.

hi Robert,
thanks a lot for your reply.
here is the uplink port profile config:
port-profile type ethernet HostUplink
vmware port-group
switchport mode trunk
switchport trunk native vlan 1
switchport trunk allowed vlan 1-3967,4048-4093
channel-group auto mode on mac-pinning
no shutdown
system vlan 803,832,900-901
state enabled
803 is mgmt for both esx and vsm, 900 is control, 901 is packet.
my NC553i driver version is different from what you suggested, it is 2.102.518.0, any reason why you suggest to use the version you specified?
I have been trying to contact HP support, to be honest, not saying overall, but from my experience, they are much less helpful then Cisco support, I will keep trying.
thanks
ming

Why does my generation 1 ipad keep dropping off

Why does my ipad keep dropping off. It is generation 1.

Dropping of of what - wifi? When you ask a question you need to provide enough info to get an answer.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT1338 wifi connection keeps dropping off on macbook pro

hi, i just bought a Macbook Pro 13" and find that the wifi connection on my Macbook keeps dropping off every few minutes. i have tried numerous measures suggested that i could find on the net but the problem still persists. i don't know if it has anything to do with the Norton Internet Security that i installed on the laptop. pls help. thanks.

Wi-Fi: How to troubleshoot Wi-Fi connectivity
Wi-Fi Problems in OS X Yosemite
Wireless Diagnostics
Also try turning off Bluetooth.

1131 LAP keeps dropping off

Hi, folks.
I have an 1131 LAP that keeps dropping off the network. I have plugged it directly in to the switch but it cycles the colours as if it can't find the controller.
Any tips on where to start troubleshooting ?
NM

Here's some output from the access point, which appears to be constantly rebooting
state to down
*Mar 1 00:00:13.124: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to up
*Mar 1 00:00:24.230: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
*Mar 1 00:00:24.298: %DOT11-6-FREQ_SCAN: Interface Dot11Radio0, Scanning frequencies for 29 seconds
*Mar 1 00:00:30.308: %LWAPP-5-CHANGED: LWAPP changed state to DISCOVERY
*Mar 1 00:00:30.326: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar 1 00:00:30.335: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:00:30.343: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Mar 1 00:00:30.430: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:00:30.437: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Mar 1 00:00:30.544: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar 1 00:00:31.430: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Mar 1 00:00:31.544: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Mar 1 00:00:41.786: %LWAPP-5-CHANGED: LWAPP changed state to JOIN
*Mar 1 00:00:41.787: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Mar 1 00:00:41.787: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Mar 1 00:00:42.787: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Mar 1 00:00:42.787: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
flash:/env_vars.tmp: No space left on device
*Mar 1 00:00:48.787: LWAPP_CLIENT_ERROR_DEBUG: spamHandleJoinTimer: Did not recieve the Join response
*Mar 1 00:00:48.787: LWAPP_CLIENT_ERROR_DEBUG: No more AP manager IP addresses remain.
*Mar 1 00:00:48.807: %SYS-5-RELOAD: Reload requested by LWAPP CLIENT. Reload Reason: DID NOT GET JOIN RESPONSE.
*Mar 1 00:00:48.807: %LWAPP-5-CHANGED: LWAPP changed state to DOWN

Can anyone help me keep wifi off on my S5? Since the last update my wifi keeps turning on without input from me. I have unlimited data and don't use the wifi much to extend the battery but this is killing it now.

Can anyone help me keep wifi off on my S5? Since the last update my wifi keeps turning on without input from me. I have unlimited data and don't use the wifi much to extend the battery but this is killing it now.

Help is here to resolve this issue with your wifi connection 88DaveS. Lets try disabling your "Smart Network Switch". Select Settings> Wifi. The 'smart network switch' is in the advanced settings. Locate the Menu icon in the upper right hand corner > Tap Menu > Tap Advanced > Locate and ensure the check box is Unchecked next to Smart network switch. Let us know if this helps.
KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Second External Drive Keeps Dropping Off

I have two external G-Drives daisy chained together via firewire 800 and each have their own power plug. They show up on finder as Drive A and Drive B.
They normally spin down when not accessed and spin up as needed. It appears that when I wake up the Mac from sleep mode, Drive B
is dropped off and Drive A is still on finder.
The only way to get drive B to show up again is to power it off then back on. Is there anyway to correct this?

Primary reason for electromagnetic devices to fail is the power surge at
start up and the resultant warming up to a satisfactory operating
temperature. Akin to light bulbs failing on startup, but not when
constantly burning.
Hmm, I've heard that one before, but I'm skeptical. And not sure the light bulg analogy is really suitable. Even shut down, if still connected to power, there's trickle current going to the hardware, if I'm not mistaken. Anyway, there are posts from people who've shut down at night for ten years straight who've had no problems and then from users like you who swear by the opposite. A lot of this is just too anecdotal. I still need to see convincing statistics; and I don't think there are any.
And even if you're right about the startup power surge and temperature jolt to the drive, you'd still have to weigh in the possible negative of too much heat, too much of a good thing by never allowing it to sleep. Must also depend on ambient room temp. It was just 103 here (90+ inside) and I don't think I would have been helping the hardware last by not allowing the computer to sleep under those conditions.
Apple's recommendation to only shut down if the computer won't be used for a length of time and sleep otherwise is based more on the convenience factor. There's nothing in there about what's better for hardware.
Anyway, different strokes etc. Not something that will ever be settled definitively one way or the other. Probably a lot depends on the luck of the draw.
Btw, Seagate's are getting a reputation lately for being pretty crappy.

ADSL Broadband keeps dropping out when trying to u...

Hi, hope someone can offer some advice please.
Our connection seems to have got a lot slower over the last few months (about 2.64 on a very good day) and now keeps dropping out when trying to use either the laptop or PS3. I have followed the advice on the self help guide and tried changing the ADSL filter, moved the hub away from the telephone, re-booting the hub and tried using it directly in the test socket and none of these have solved the problem. I have done a line test from work and it says there are no problems with the line??? I am getting really annoyed as we only have the phone line so we can use the internet so are paying over £40 a month for service we cant even use. I get the impression that as there are so many users on ADSL where I live (we dont have fibre optic yet) that it is too much for the exchange and that BT are upping peoples connections when they complain thus making other peoples worse (we had this problem about a year ago and complained and it was ok for a while)
Could this be true? Or am I just thinking too much in to it? And does anyone have any suggestions on how I could resolve the problem? I have had a bad experiance with being charged for an engineers visit in the past (eventually refunded) so would like to avoid having to get them involved if possible.
Thanks in advance.

you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband keeps dropping out - every 20 mins or so...

This is getting beyond a joke now so really hope someone can help fix this for me. The broadband started dropping out every 20 mins or so about 6 weeks ago and is just getting worse. Any moderators reading this - if I can't get it sorted I'm leaving BT.
Have read a few posts and I think this is the info I need to provide.
I have a Home Hub 3.
Speed test on the line gives download speed of 4.85Mbps and an IP profile of 5.87Mbps.
Upstream test gives 1.18Mbps and a Rate IP profile of 0.83Mbps
I performed the quiet line test and the line was perfectly quiet with no crackles or hisses.
The ADSL stats are below.
Anything anyone can do to help will be much appreciated.
Thanks
Phil
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:28:38
Downstream:
6,653 Kbps
Upstream:
1,132 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 6.4 dB
Line attenuation (Down/Up):
26.0 dB / 12.5 dB
Output power (Down/Up):
0.0 dBm / 12.3 dBm
FEC Events (Down/Up):
2878 / 12
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
25 / 8
Error Seconds (Local/Remote):
0 / 1

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband keeps dropping Help please :)

Hi there people of the forum,
My internet has been fine for many months no reall big issues with the connection itself, but recently ive had these random drop outs, it started about 8 days ago with 1 a day around 8pm somtimes a bit before somtimes after. After 4 days of these random drops i started to think there was a possible issue been looking at the forums for people with a similar issue thinking it could be a line issue or hub.
The issue was only happening once a day but 3 days ago it happened 3-5 times in a short window of 20 minutes i had WoW.skype and teamspeak running. I closed all of them down and it would start id go to load back into TS or even open the internet and boom it was gone again.
Today it got to 8pm the time it usually happens and i was finishing my raid when boom it goes, it goes for around 2 mins comes back and is stable for a good 25-35 mintues then suddenly it drops and come back and drops it does this 9-10 times in a window of 5 minutes i instantly thought i had to look for some help on this as the issue is getting worse it seems and it randomly disconnecting isnt good for my gaming or in general.
It usually happens between 7:45pm and 9:30pm Uk time but somtimes it will start before or go on a bit later for example i think the last one i had today was at 9 45ish. Would really love some help from you peoples in how to fix and stop this issue from occuring

Hey imjolly,
Im connected through a socket that look similar but doesnt have the line across it, its a single socket like that one just if i was to take the front of it off it would be the whole thing not half. there is one other socket in the lounge but its got "line 2" on it. and there is another in my mums room the same as mine with no name on the front just a blank socket with a slot. so currently im connected to the master socket as i have no idea if there is a test socket behind the case as its a full case not half like youve shown
The quiet line test gave nothing no feedback at all, after around 1 min i heard from 2 seconds of feint really feint crackling.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:02:38
Downstream
6,806 Kbps
Upstream
1,169 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
8.4 dB / 5.6 dB
Line attenuation (Down/Up)
35.5 dB / 18.2 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
232595 / 0
CRC Errors (Down/Up)
1192 / N/A
HEC Errors (Down/Up)
N/A / 7
Error Seconds (Local)
11

HT4437 My airport express worked over the past year since it was purchased. Recently it keeps dropping off my iPhone 4, my brand new 5s and my iPad. It does NOT drop off my windows based laptop. It does not lose wifi connection. Help?

Can anyone help with this? It is not wifi dropping the airport express. Wifi is connected. Music plays for 5 minutes or so and then goes silent. It is as if the Apple iPhone and iPad is no longer recognizing the airport express. I need to open up the menu and. Lick on the airport express on iPhone and iPad to get it going again. Then it will drop over and over every 5 minutes or so. No problem with Apple TV. Also no problem with my windows laptop as all work s fine with no drops. Crazy.

What does any of this have to do with the Apple TV?

Help! Broadband keeps dropping off

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