Help, Broadband keeps dropping!

Hi there, me and my family have been having this issue for many weeks now, i feel like ive tried everything - nothing works. As you can see above this is an example of what were dealing with - i can confirm this is a periodic drop as there was another drop shortly after, although strangely a fifth one didnt happen for 25 minutes. This all started happening from the moment it was reset (with pin to the back).
I am using BT home Hub 4, I have called BTs mumbai office soo many times, the closest I came to solving this was changing the wireless channel - this still didnt work. We have many devices connected to the hub - tablets computer phones.
At the time of the drops:
2.4 GHz Wireless:
Sue-pc
00:1c:26:86:56:ac
192.168.1.68
LawrencesiPhone
dc:86:d8:7f:dd:1a
192.168.1.66
Andys-iPad
3c:e0:72:0e:f0:6b
192.168.1.67
Lawrences-Mini
6c:40:08:98:c4:92
192.168.1.71
5 GHz Wireless:
COM-MID1
60:02:b4:ae:9c:eb
192.168.1.83
Ethernet:
No devices detected
USB:
No devices detected
In terms of what colour the hub turns when dropping - i believe it flashes orange although not 100% certain.
I even resorted to buying a new router - this didnt make it past the automatic setup phase. It kept telling me to i need to turn off the modem - which as far as I know I dont have!
Im really really coming to the end of my tether with this, please someone help! If you need any more information ill do my best. Thanks.

From the information posted all the devices are connected wireless. I would turn off smart wireless and select the channels manually. I would also split the 2.4 and 5ghz networks by say adding a 5 to 5ghz channel and uou can use same password fir both. Many devices don't like the 2 networks combineD
you can also use inssider to chrck free channels.
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
inssider3.1.2.1
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Similar Messages

Broadband keeps dropping out

Hi There, i have the home hub 2 and for the last 2 months the broadband keeps dropping out for 5 mins then goes back on and then off and so forth, i have checked socket , changed filters but still happens ,here is a copy of the adsl settings in my homehub,anyone know if this signals a problem outside of my house as I dont want charged if its my problem..
Connection information
Line state
Connected
Connection time
0 days, 1:30:38
Downstream
11,841 Kbps
Upstream
819 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 8.4 dB
Line attenuation (Down/Up)
35.0 dB / 18.4 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
57
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
1618560 / 4294967220
CRC Errors (Down/Up)
563 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
439

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ADSL Broadband keeps dropping out when trying to u...

Hi, hope someone can offer some advice please.
Our connection seems to have got a lot slower over the last few months (about 2.64 on a very good day) and now keeps dropping out when trying to use either the laptop or PS3. I have followed the advice on the self help guide and tried changing the ADSL filter, moved the hub away from the telephone, re-booting the hub and tried using it directly in the test socket and none of these have solved the problem. I have done a line test from work and it says there are no problems with the line??? I am getting really annoyed as we only have the phone line so we can use the internet so are paying over £40 a month for service we cant even use. I get the impression that as there are so many users on ADSL where I live (we dont have fibre optic yet) that it is too much for the exchange and that BT are upping peoples connections when they complain thus making other peoples worse (we had this problem about a year ago and complained and it was ok for a while)
Could this be true? Or am I just thinking too much in to it? And does anyone have any suggestions on how I could resolve the problem? I have had a bad experiance with being charged for an engineers visit in the past (eventually refunded) so would like to avoid having to get them involved if possible.
Thanks in advance.

you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband keeps dropping out - every 20 mins or so...

This is getting beyond a joke now so really hope someone can help fix this for me. The broadband started dropping out every 20 mins or so about 6 weeks ago and is just getting worse. Any moderators reading this - if I can't get it sorted I'm leaving BT.
Have read a few posts and I think this is the info I need to provide.
I have a Home Hub 3.
Speed test on the line gives download speed of 4.85Mbps and an IP profile of 5.87Mbps.
Upstream test gives 1.18Mbps and a Rate IP profile of 0.83Mbps
I performed the quiet line test and the line was perfectly quiet with no crackles or hisses.
The ADSL stats are below.
Anything anyone can do to help will be much appreciated.
Thanks
Phil
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:28:38
Downstream:
6,653 Kbps
Upstream:
1,132 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 6.4 dB
Line attenuation (Down/Up):
26.0 dB / 12.5 dB
Output power (Down/Up):
0.0 dBm / 12.3 dBm
FEC Events (Down/Up):
2878 / 12
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
25 / 8
Error Seconds (Local/Remote):
0 / 1

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Help! Broadband keeps dropping off

I need some help.I rely on my infinity to work at home. Since beginning of the week the broadband has been constantly dropping off I suspect it may have happened prior to then as tablet would be offline in morning. Now it's dropping, at times, every 20 mins. Work are very annoyed. I have to connect the systems wireless( hence why chose "good" Infinity).I'm on hub5. The internet only drops for few seconds but enough to kill everything in house. Once the hub went orange but usually blue. We have replaced the micro filter, reset hub with pin twice, changed channels, split the WiFi to 2.4 and 5Hz. Still dropping off
They say nothing wrong with the line but with our previous supplier they said we had imbalance on copper wire. I'm now suspicious it was never fixed. Called bt today but got no answers to my questions. Right at end of one hour call was told that software is to blame but it's going to take a week to fix. What do I do about work? I can't connect wired and I'm going to lose my job. Obviously my questions were outside the script ...
HOw can I be certain it's still software problem ? Is there any way I can connect to the main socket with my laptop wired to see if still dropping off rather than the hub? Can I use a different router? Is the hub less stable on an extension from master socket?
Can the customer service people actually see if there has been a millisecond drop off? They said they can see I've only had two but it's more like 5 an hour. Even happened when on phone. I can be sat within metre of hub and it still drops off. How can I tell if someone is interfering with the WiFi connection in the house? What do I need to be asking them to check regarding the copper resistance. One customer service representative said he'd reset the Cooper. Personally I can't see that happening as engineer previously picked it up by getting to the house only.
Like I said I'm getting so worried as broadband is essential for my job.
Thanks

Apparently I said last post was solved but it's not. Can someone advise on my line info? Thanks
Product name:
BT Home Hub
2. Serial number:
+068343+NQ41051489
3. Firmware version:
Software version4.7.5.1.83.8.204 (Type A) Last updated 23/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 07:57:03
6. Data rate:
9999 / 39993
7. Maximum data rate:
24409 / 74218
8. Noise margin:
22.6 / 16.1
9. Line attenuation:
16.1 / 15.0
10. Signal attenuation:
15.8 / 15.1
11. Data sent/received:
72.7 MB / 3.7 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

Broadband keeps dropping Help please :)

Hi there people of the forum,
My internet has been fine for many months no reall big issues with the connection itself, but recently ive had these random drop outs, it started about 8 days ago with 1 a day around 8pm somtimes a bit before somtimes after. After 4 days of these random drops i started to think there was a possible issue been looking at the forums for people with a similar issue thinking it could be a line issue or hub.
The issue was only happening once a day but 3 days ago it happened 3-5 times in a short window of 20 minutes i had WoW.skype and teamspeak running. I closed all of them down and it would start id go to load back into TS or even open the internet and boom it was gone again.
Today it got to 8pm the time it usually happens and i was finishing my raid when boom it goes, it goes for around 2 mins comes back and is stable for a good 25-35 mintues then suddenly it drops and come back and drops it does this 9-10 times in a window of 5 minutes i instantly thought i had to look for some help on this as the issue is getting worse it seems and it randomly disconnecting isnt good for my gaming or in general.
It usually happens between 7:45pm and 9:30pm Uk time but somtimes it will start before or go on a bit later for example i think the last one i had today was at 9 45ish. Would really love some help from you peoples in how to fix and stop this issue from occuring

Hey imjolly,
Im connected through a socket that look similar but doesnt have the line across it, its a single socket like that one just if i was to take the front of it off it would be the whole thing not half. there is one other socket in the lounge but its got "line 2" on it. and there is another in my mums room the same as mine with no name on the front just a blank socket with a slot. so currently im connected to the master socket as i have no idea if there is a test socket behind the case as its a full case not half like youve shown
The quiet line test gave nothing no feedback at all, after around 1 min i heard from 2 seconds of feint really feint crackling.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:02:38
Downstream
6,806 Kbps
Upstream
1,169 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
8.4 dB / 5.6 dB
Line attenuation (Down/Up)
35.5 dB / 18.2 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
232595 / 0
CRC Errors (Down/Up)
1192 / N/A
HEC Errors (Down/Up)
N/A / 7
Error Seconds (Local)
11

Broadband Keeps Dropping

for months now we have had problems with broadband dropping out - the icon flashes orange more than it ever stay steady blue. Broadband Desktop Help will NOT download (it keeps stopping 1/3 of the way through). The event log messages that are consisitently repeated are copied below along with my connection speed results.
I am totally at the end of my tether with this - I've seen other threads but don't understand it all when it gets too techie. Can someone help please?
Download speedachieved during the test was - 151 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :1952 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps
Nov 5 09:39:24 2011
( 9452.190000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Nov 5 09:38:54 2011
ERR 2011-11-05T09:38:54Z cwmp: mt_cwmp: session error: Could not resolve host
Nov 5 09:38:54 2011
( 9421.970000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Nov 5 09:38:54 2011
( 9421.970000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Nov 5 09:38:54 2011
( 9421.970000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Nov 5 09:38:54 2011
( 9421.970000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Nov 5 09:38:54 2011
( 9421.920000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Nov 5 09:38:54 2011
( 9421.920000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Nov 5 09:38:54 2011
( 9421.920000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Nov 5 09:38:54 2011
( 9421.920000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Nov 5 09:37:18 2011
( 9325.670000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Solved!
Go to Solution.

Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 00:06:01
Downstream
992 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
15.4 dB / 23.0 dB
Line attenuation (Down/Up)
36.1 dB / 19.0 dB
Output power (Down/Up)
1.7 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
238 / 89
CRC Errors (Down/Up)
1141 / 546
HEC Errors (Down/Up)
3601 / 392
Error Seconds (Local/Remote)
100 / 90
using a Non NTES socket
just dropped out again whilst doing this! here's second set of stats
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 00:00:21
Downstream
1,568 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
17.3 dB / 24.0 dB
Line attenuation (Down/Up)
35.8 dB / 18.5 dB
Output power (Down/Up)
2.6 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
1 / 1
CRC Errors (Down/Up)
17 / 10
HEC Errors (Down/Up)
44 / 7
Error Seconds (Local/Remote)
2 / 1
no phone line problems

Broadbands keeps dropping for an hour

Hi -- not sure if anyone can help - but our broadband which is usually very stable has suddenly started dropping -- sometimes for an hour or more -- check all the fittings. Any suggestions welcome please

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband keeps dropping out except during enginee...

We have been having severe broadband issues since Friday afternoon, in that most of the time there is no connection. We get a connection for between 15 minutes to a couple of hours only once or twice a day. An engineer visited this morning and of course everything was working fine! He could not detect any problem with the line. After he left the connection dropped again and we have had nothing all afternoon, until now.
We have a fairly old Home Hub 2 and even when broadband is working we frequently have to reset it. We requested a new hub when we renewed our contract but it was never sent. The broadband light stays blue most of the time when there is no connection. Occasionally it flashes yellow.
I have run the performance test and the results are:
Download speed: 0.95
Upload speed: 0.04
Ping Latency: 41.63
The hub is connected directly to the NTE5 master socket. There is one other socket in the house. I have done the quiet line test and it is silent.
These are the logs from the hub manager:
21:19:14  23 Jun
LOGIN User admin logged in on [HTTP] (from 192.168.1.68)
21:17:51  23 Jun
SNTP Synchronised to server: 213.123.20.170
21:17:25  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:44:13  23 Jun
FIREWALL event (1 of 4): modified rules
20:44:13  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:44:00  23 Jun
xDSL linestate down
20:43:34  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:43:29  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:43:23  23 Jun
FIREWALL event (1 of 5): created rules
20:43:22  23 Jun
FIREWALL event (1 of 5): deleted rules
20:43:22  23 Jun
xDSL linestate down
20:42:57  23 Jun
FIREWALL event (1 of 3): modified rules
20:42:57  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:42:48  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:42:47  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:42:44  23 Jun
xDSL linestate down
20:42:29  23 Jun
PPP link up (Internet) [86.137.66.53]
20:42:26  23 Jun
PPP CHAP Chap receive success : authentication ok
20:42:26  23 Jun
PPP CHAP Receive challenge (rhost = ERX12.Birmingham3)
20:42:20  23 Jun
FIREWALL event (1 of 5): created rules
20:42:20  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:42:08  23 Jun
FIREWALL event (1 of 5): deleted rules
20:42:08  23 Jun
xDSL linestate down
20:41:43  23 Jun
FIREWALL event (1 of 4): modified rules
20:41:43  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:41:38  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:41:33  23 Jun
PPP link down (Internet) [86.137.66.53]
20:41:30  23 Jun
xDSL linestate down
20:41:05  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:40:53  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:40:53  23 Jun
FIREWALL event (1 of 6): created rules
20:40:53  23 Jun
FIREWALL event (1 of 6): deleted rules
20:40:53  23 Jun
xDSL linestate down
20:40:28  23 Jun
FIREWALL event (1 of 4): modified rules
20:40:28  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:40:15  23 Jun
xDSL linestate down
20:39:50  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:39:38  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:39:38  23 Jun
FIREWALL event (1 of 6): created rules
20:39:38  23 Jun
FIREWALL event (1 of 6): deleted rules
20:39:38  23 Jun
xDSL linestate down
20:39:13  23 Jun
FIREWALL event (1 of 4): modified rules
20:39:13  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.0 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:39:12  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:39:00  23 Jun
xDSL linestate down
20:38:35  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:38:23  23 Jun
FIREWALL event (1 of 6): created rules
20:38:23  23 Jun
FIREWALL event (1 of 6): deleted rules
20:38:23  23 Jun
xDSL linestate down
20:37:57  23 Jun
FIREWALL event (1 of 4): modified rules
20:37:57  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:37:49  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:48  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:46  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:44  23 Jun
xDSL linestate down
20:37:19  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:37:07  23 Jun
FIREWALL event (1 of 6): created rules
20:37:07  23 Jun
FIREWALL event (1 of 6): deleted rules
20:37:07  23 Jun
xDSL linestate down
20:36:42  23 Jun
FIREWALL event (1 of 4): modified rules
20:36:42  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:36:35  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:36:29  23 Jun
xDSL linestate down
20:36:04  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:35:55  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:35:52  23 Jun
FIREWALL event (1 of 6): created rules
20:35:52  23 Jun
FIREWALL event (1 of 6): deleted rules
20:35:52  23 Jun
xDSL linestate down
20:35:27  23 Jun
FIREWALL event (1 of 4): modified rules
20:35:27  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:35:14  23 Jun
xDSL linestate down
20:34:49  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4672 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:34:37  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:34:37  23 Jun
FIREWALL event (1 of 6): created rules
20:34:37  23 Jun
FIREWALL event (1 of 6): deleted rules
20:34:37  23 Jun
xDSL linestate down
20:34:12  23 Jun
FIREWALL event (1 of 4): modified rules
20:34:12  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:33:59  23 Jun
xDSL linestate down
20:33:35  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:33:28  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:33:23  23 Jun
FIREWALL event (1 of 6): created rules
20:33:23  23 Jun
FIREWALL event (1 of 6): deleted rules
20:33:23  23 Jun
xDSL linestate down
20:32:58  23 Jun
FIREWALL event (1 of 4): modified rules
20:32:58  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 5.9 dB)
20:32:47  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:32:46  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:32:45  23 Jun
xDSL linestate down
20:32:19  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:32:08  23 Jun
FIREWALL event (1 of 6): created rules
20:32:07  23 Jun
FIREWALL event (1 of 6): deleted rules
20:32:07  23 Jun
xDSL linestate down
20:31:42  23 Jun
FIREWALL event (1 of 4): modified rules
20:31:42  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:31:35  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:31:29  23 Jun
xDSL linestate down
20:31:04  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:30:52  23 Jun
FIREWALL event (1 of 6): created rules
20:30:52  23 Jun
FIREWALL event (1 of 6): deleted rules
Solved!
Go to Solution.

I did try the test socket yesterday and there was still no connection. Should I leave it connected to the test socket for longer?
Here are the ADSL stats:
Connection information
Line state
Connected
Connection time
0 days, 1:16:00
Downstream
4,512 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.7 dB / 24.0 dB
Line attenuation (Down/Up)
39.0 dB / 25.0 dB
Output power (Down/Up)
19.8 dBm / 11.9 dBm
Loss of Framing (Local)
4726
Loss of Signal (Local)
364
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
117 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2359

JERRY HELP laptop keeps dropping wifi signal, very slow computer

I have read some blogs here where Jerry Lippey? has helped. PLEASE HELP!! My c655d-s5200 satellite laptop constantly drops the wifi connection. just in the registration for this site alone i had to reconnect about 10 times. computer is only about 1 year old. computer has always been very slow, even from day 1. taking sometimes a full minute or two to change pages. I never complained about it when it was under warranty. I just lived with it. and now that it just out of warranty, I have changed from mediacom cable to us cellular wifi, I am finding out that I have more problems than I thought. I have a good 4G singal and I am almost 100% sure it is not a problem with the hotspot. it seems my computer takes way to long thinking. even from day 1 sometimes it will not print a letter that I know I typed. It has most of the same problems as the person on a ship overseas did in another blog. If you havnt figured out yet I am NOT familiar with the computer. or tech terms. I am one of the dumbest ones on here. I tried to search and identify my wifi information by typing (pc diag ) in the search bar and no results came up. As I was going to try and redownload the driver. I still have the windows 7 that was originally loaded. I also have NO dates set to restore to. can someone please help me out. I am very disapointed with this toshiba computer. PS it just took over 40 seconds to back space and delete a full sentence I decided not to say.

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Low noise margin. Connection keeps dropping.

Hi all.
Can anyone help? I have low sound margin and my broadband keeps dropping.
Below are my stats from my router.
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:54:47
Downstream
12,989 Kbps
Upstream
1,057 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
2.9 dB / 6.0 dB
Line attenuation (Down/Up)
32.0 dB / 18.2 dB
Output power (Down/Up)
0.0 dBm / 12.4 dBm
Loss of Framing (Local)
60
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
16894701 / 4294967259
CRC Errors (Down/Up)
1869 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
Hide Details

john46 wrote:
Hi try this link it may help
About ADSL noise margins
John, does my explanation of noise margin make sense to you?
Updated link
About ADSL noise margins
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BB Keeps Dropping out

Hi
I'm hoping someone can help tell me why my broadband keeps dropping out. It is a problem that is hugely frustrating being that I am a homeworker, and each dropout causes my VPN to drop so it is affecting my ability to work properly! I have logged into the HomeHub 3 and captured some information (below) and also speed tested attaching the results. I have tried a diferent filter which makes no difference. I don't have a maser socket (there are 2 lines coming into the house and the BTOR engineer who installed the second just put a double face plate on for simplicity). Any help would be greatly appreciated.
15:43:54,22 Jan.
WAN Auto-sensing detected port DSL
  15:43:54,22 Jan.
WAN Auto-sensing last connection port: DSL
  15:43:52,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  15:43:44,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:43:43,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:43:42,22 Jan.
DSL Link Up: Down Rate=1600Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=14.0dB;
  15:43:34,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:43:32,22 Jan.
PPP LCP Send Termination Request
  15:43:31,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:43:31,22 Jan.
DSL Link Down:the duration is 924 seconds [1 : LosDetector]
  15:28:08,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:28:07,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:28:07,22 Jan.
DSL Link Up: Down Rate=1632Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=16.0dB;
  15:27:58,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:27:56,22 Jan.
PPP LCP Send Termination Request
  15:27:55,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:27:55,22 Jan.
DSL Link Down:the duration is 967 seconds [1 : LosDetector]
  15:11:50,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:11:49,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:11:48,22 Jan.
DSL Link Up: Down Rate=1664Kbps, Up Rate=448Kbps; SNR Margin Down=9.6dB, Up=15.0dB;
  15:11:40,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:11:37,22 Jan.
PPP LCP Send Termination Request
  15:11:37,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:11:37,22 Jan.
DSL Link Down:the duration is 4117 seconds [1 : LosDetector]
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Download speedachieved during the test was - 1.21 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.6 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps

Hi. Thanks for your reply. Is this what you are looking for? :
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0

Broadband Connection keeps dropping out.

can some one ring me from sky broadband department plz as my internet keeps dropping out all the time i do not have a home phone only a mobile phone

Try the Sky service app .................... http://help.sky.com/articles/sky-service-app

Broadband adsl keeps dropping (Hub3)

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:46:34
Downstream:
13.74 Mbps
Upstream:
1.101 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.4 dB / 6.2 dB
Line attenuation (Down/Up):
27.8 dB / 14.8 dB
Output power (Down/Up):
20.5 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
319 / 7
Error Seconds (Local/Remote):
103 / 0
Above are the stats. I have a BT Home Hub 3, the connection keeps dropping. I have just done a silence sound test but could not hear any noise (i did not get disconnected then though). I have had BT doing line tests (home visits too) and the broad band people tell me there is a problem with the line. The line people say its all good.
Any help or advise would be appreciated. Also who do I call to change latency and/or noise parameters? the usual call centre or is there another phone?
Many thanks
Filip
Solved!
Go to Solution.

that is the test socket and is your direct connection to the exchnage and eliminates any internal wiring problems
check this post and see if anything applies
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Broadband signal keeps dropping

Hello BT community,
I have BT Broadband and the signal keeps dropping. For your information:
I am using a Draytek 2850N with firmware version: 3.6.2_2471201
I am not sure whether the line is ADSL or ADSL2+
The exchange is Chobham and has exchange code: THCH
I am 1.2 miles from the exchange
The symptoms of the problem are simply that we loose the signal and cannot browse the web.  I have bought a brand new ADSL Filter and the router itself is brand new (replacing the BT Home Hub 1.x).
The strangest thing is that when the connection drops I can get it back by dialing out on our telephone which used the same line as the broadband and after a few seconds of listening to the time (I dialled 123) the router re-synch's if you leave the router to do this on it's own the connection does not reform; which I think is quite weird.
If you telnet onto the router and run log -wt I can see the following:
5:56:13.150 ISDN1<<<<PPPoE (WAN-1) Len = 45
    Protocol:CHAP(c223)
        Success Identifier:0x01CHAP authentication success, unit 29568 ##
5:56:13.200 ISDN1<<<<PPPoE (WAN-1) Len = 24
    Protocol:IPCP(8021)
        ConfNak Identifier:0x01
            IP Address: 86 143 121 235
            Primary Domain Name Server: 194 74 65 68
            Secondary Domain Name Server: 213 120 234 62 ##
5:57:02.690 ISDN1>>>>PPPoE (WAN-1) Len = 10     Protocol:LCP(c021)         EchoRep Identifier:0x04Magic Number: 0x0 00 00 ##
5:57:09.580 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.620 DSL: NE Loss of Signal, rebooting DSL state machine 5:57:09.630 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.650 ISDN1>>>>PPPoE (WAN-1) Len = 6     Protocol:LCP(c021)         TermReq Identifier:0x02 ##
5:57:09.740 DSL: DSL Rebooting...IPLM 5:57:10.080 DSL: Modem Shut Down from ADSL Phy Layer (0) 5:57:27.830 ==>PPPoE (WAN-1) Len = 6 V:1 T:1 PADT ID:6
Can anyone tell me if this is BT's problem as I have replaced all of my kit. Coult it be BT's NTE or even their network?
Solved!
Go to Solution.

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Help, Broadband keeps dropping!

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