HELP! Broken phone!

My Phone has broken once again in the 4 months that I've had it! The charger but has fell off the circuit board so now it cannot charge I took it to carphone warehouse and they said I had dropped it (which is haven't) and said I have to pay £40-£80!! But my phone is still in warranty, does anyone have any ideas please?
Thanks

there are known issues with regards to this and should be covered by your warranty directly with Nokia.
http://www.engadget.com/2010/02/10/nokia-n900-micro-usb-connectors-prone-to-failure/

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Don't see photos from icloud. Replaced broken 4s w/new phone. Help! How do I get photos back? They don't show up on icloud online but phone says broken phone was backed up yesterday under manage storage. How do I use this backup?

Please help. Replaced broken phone w/new 4s. I did as the genius bar guy said and did reset>erase all content and settings at home because he said it would take too long in the store. Last time I had to replace my phone, all the photos and video were there. Now they're not. I had set up icloud but when i typed in "my restore from icloud", nothing came up. I NEED those pictures and videos. They're the last photos and videos I have of my mother who passed away recently. Please I need them back. I feel like I've lost her all over again. Please someone help. I went to icloud>storage & backup>manage storage and i see that those pictures were backed up yesterday yet I don't see any pictures or picture icon in icloud.com. Please someone help me get those pictures back. They're priceless and they're the last I have left of my mother.

If this is your first sync and there is already data on the phone, perform the steps listed below. This will transfer your apps and other media purchased from the iTunes store to your iTunes library, perform a manual backup and restore, then sync the iTunes media back to the phone from your iTunes library. This will not transfer media from other sources such as music from your ripped CDs. As you said you never synced before, I assume all of your apps, music and other media was purchased from the iTuens and App stores. If this is correct, you won't lose anything.
Download and install iTunes: http://www.apple.com/itunes/.
Launch iTunes, go to the View menu and click to check Show Sidebar.
Go to iTunes>Preferences>Devices (Edit>Preferences>Devices if using Windows) and check "Prevent...from syncing automatically".
Go to Store>Authorize This Computer and authorize all Apple IDs used to purchase apps and other iTunes media (music, podcasts, movies, tv shows, etc.) on your phone.
On her phone, go to Settings>iCloud>Storage & Backup and turn iCloud Backup to Off.
Connect her phone to your computer and in iTunes go to File>Devices>Transfer Purchases to transfer your purchased media to your iTunes library.
Right-click on the name of the phone on the left side of iTunes and click "Reset Warnings".
Right-click on the name of the phone again and click "Back Up" to back up the phone.
Right-click again and choose "Restore from Backup...", select the backup you just made to restore from and restore the backup to your phone. If prompted to back up again, decline.
Go to the Info tab and make sure nothing is checked so you aren't syncing calendars, contacts, etc. with iTunes.
Go to the Summary tab and select This Computer under Automatically Back Up.
Check the other tabs to confirm that your sync settings are the way you want them.
Click Apply at the bottom to sync your phone.

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to display the data?

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to disable the data held on it and ensure that if it is fixed, nobody can use/see my data and access my account?

Hi Gazpan,
Thanks for visiting Apple Support Communities.
I recommend using the steps in this article to back up your iPhone if possible:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
You may also find this advice helpful for your situation:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
If you no longer have your iOS device
If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
Cheers,
Jeremy

What's the fastest way to get a broken phone replaced?

Summary:
What a joke. Clearly broken iPhone, but when I get to the store, no one will help me. I have to make an appointment with a "Genius" and come back later. In the meantime, no phone for me.
Anyone know the secret code to get timely help with a broken iPhone?
Details:
iPhone crashed yesterday around 5:00. Wouldn't go past Apple logo. Using the recovery mode, I have:
- Restored using my backup.
- Deleted my backup and restored to a "new phone".
- Re-downloaded and re-installed iTunes, deleted my backup, and restored to a new phone.
- Uninstalled iTunes, deleted all ipsw files, redownloaded and reinstalled iTunes and restored to a "new phone"
After each of these, the situation is the same. The phone works (albeit very slowly and unevenly) until I turn it off (off off, not standby). When I turn it back on, stuck at the apple logo again.
So now I sit at the apple store, hoping someone will miss their appointment and I can sneak in off the standby list. What a joke. I'm definitely going to have to swing by the at&t store and see about switching to a phone that has adequate support when it breaks. I love the iPhone interface, but with a complete meltdown in the first 6 weeks of ownership and the long wait to see someone to get it replaced, it's just not reliable enough as a phone (not to mention the fact that the 3G really isn't ready for primetime). Sigh.

Tamara wrote:
Make an appointment at the Genius Bar - http://www.apple.com/retail/geniusbar/ . You can also do it in store on any of the Macs there. It beats sitting around hopping a slot will open up.
I did both - I scheduled the earliest available appointment, but it was hours away and I needed my phone, so I tried waiting for a hour or so as well.
deggie wrote:
See my answer to your last post.
Are you some sort of VIP that I don't know about? Why should you get to just walk in and have your problem solved when others made a Genius Bar appointment and showed up for it.
I don't think I'm better than anyone else. I think anyone with a broken phone should be able to get immediate assistance. I wasn't looking for training in how to use my phone, or assistance with some obscure functionality - the freaking thing wouldn't turn all the way on and couldn't be used for it's primary purpose, that of a mobile phone.
Tenacious MC wrote:
I suppose you do the same thing when walking into a doctor's office without making an appointment and expect him to see you about your cholesterol being high? You'd go into an ER for an emergency like a broken arm but you're gonna have to wait in line just like everyone else unless it's a life-threatening condition.
See my response above. If my phone wasn't "feeling well", I could live with waiting to talk to someone. But my phone was in a persistent vegitative state and deserving of urgent care.
The one time I had a problem with my Motorola RAZR, I walked into an at&t store and the next available person helped me out (by replacing the nonfunctional phone). I didn't have to make an appointment with a special subset of the staff. I would expect Apple, the actual manufacturer (and, in my case, vendor) of the phone to at least meet the standard that at&t sets for phones they don't even manufacture.
And I hope for the sake for Apple's enterprise penetration plans that they don't share your misconception that this is just a matter of "hampering my lifestyle". It's a matter of interrupting mission critical infrastructure functionality.

Hey... I've not updated my Iphone 3GS to latest version, Is that so i cant use itunes to transfer or add files to my phone... Is that nesscesary to update it always... Mine is Jail Broken phone.... Pls do suggest me

Hey... I've not updated my Iphone 3GS to latest version, Is that so i cant use itunes to transfer or add files to my phone... Is that nesscesary to update it always... Mine is Jail Broken phone.... Pls do suggest me

It is prohibited under the terms of Use to offer support or discuss jailbreaking. Sorry, but no one can help you so there is little point posting the same question more than once.

Broken phone. Still in contract. Can I pay ETF and sign back up with Edge?

Please help me with the best option for my situation: I have a broken phone and about a year left on my contract. I ultimately would like to get on edge when I ge ta new phone. Would I be able to pay the early termination fee to get out of my contract and then sign back up with edge on my same family plan? Is there a better option for me?

vette311,
Ouch, sorry to hear about your phone. Let's find out what the best option would be to get you into a new device. Is they device physically broken? Is there water damage to the phone? If you have insurance on the line you can always make a claim: http://bit.ly/07CrqPK
When are you actually able to upgrade on your line? You can always check that by dialing #UPG from the Verizon Wireless device. Or you can always log onto your My Verizon to check the date as well. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

Sync photos from broken phone

Does anyone know if there is a way to sync my photos from a broken phone onto the cloud? I have an S5, screen is not working and I'm trying to sync the photo from my old one to the cloud and I'm not sure how to do it. If anyone could help, it would be greatly appreciated.

I'm sorry to learn that your screen is not working, smith7mh. Since you don't have a working screen, have you tried downloading the desktop application for Verizon Cloud to sync your device? http://spr.ly/658444w6
AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Broken Phone and the Cloud

My phone just recently broke about a week and a half ago and I am trying to get my things from my cloud, to my computer so I can save them to my external, however I cannot figure out how to do this? Can anyone help?? Broken Samsung Galaxy SIII user...

@mamaicooter,
A broken phone is never a fun time! You can download the Verizon Cloud desktop app here http://vz.to/IsygQ6 and back up the Verizon Cloud content to your computer.
You can also wait until you activate the new phone on your line and just sync the content back to your phone from the cloud.
JohnB_VZW
Follow us on Twitter @VZWSupport

Looking to Chat with Verizon representative about defective/broken phone.

Looking to Chat with Verizon representative about defective/broken phone. Can't call customer service because my phone is not working..

Help is here CaroleM! Which type of email account are you having issues setting up? Is it the Gmail account or a different IMAP/Pop3 account? Here are some general steps to remove/re-add an email account: http://goo.gl/ohr6p Keep us posted after you remove/re-add it. That clears out most issues that could happen with an email issue.
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport

Sent broken phone back, now getting charged for it!

So here it goes: I purchased an iPhone 4S for my son for Christmas. It arrived on 19 Dec 2013 and I wrapped it and put it away. When he opened it on Christmas Day, the phone would not work. Setup would not complete and I received a "corrupted" message. To Verizon's credit, they were available that day to address the issue and send a new phone on the following business day. Of course, I'd already thrown the package (and return label away) so I could wrap the phone box (big mistake) so I went online to print out a return label through myVerizon. It allows TWO attempts, each giving a different tracking number. Of course my printer was on the fritz and neither printed so I called customer service to have them mail me a new return label. Rather than send a new label, I was instructed to use the prepaid return label from the newly received phone. I complied and dropped off the package at the nearest pack-n-mail store the first week of January 2014 and thought nothing of it.
That was until I received a bill for the "never received" broken phone. Naturally, the tracking numbers Verizon provide are dead and were never used nor do they have any record of the ACTUAL tracking number or service (USPS or FEDEX) of the label I was instructed to use. Since these are prepaid, they are drop and go - no receipt, no scanning, no nothing. Never had a problem in the past. Now I have a $449 charge for a phone that A) was broken, and B) I sent back. I've been a customer for more than 7 years and have purchased most of my phones through them. I know they are the most expensive service but they also have the best coverage. Now after reading this post and others on the interwebz, I'm seeing a pattern: they may or may not have received the package in their warehouse, however, due to the inherently flawed return process they use, most customers are not given proper return labels to insure against lost articles. Instead, they lay the burden of proof on the customer without recourse, i.e. hold the charges until issue resolved. How am I supposed to ping USPS and/or FEDEX without a tracking number? Mea culpa I didn't write it down, but really? I thought with the highest rates in the industry and largest customer base, Verizon would be more committed to customer satisfaction and have remediation protocols in place that actually put us first. It seems they are more concerned with the bottom line after all. I will begin phasing out my plans and moving to another company that is committed to superior service and do not make customers feel like thieves. They won't feel the loss of my 4 phone lines but maybe one day they won't be #1 anymore and realize why.

Thanks for the reply. I did receive a tracking number however the USPS site has no record from acceptance to delivery. You yourself have said numerous times they have the worst record. I know there was no "scan in" of the package and, thus, no record of its movement through the bowels of USPS. No worries. I assumed I would eat it but have never received so much run around with VZW, one rep telling me a supervisor would credit it and another saying it's my responsibility to go to USPS and file a claim. After perusing this board, I'm not the only one that made the same mistake of A) not getting a receipt or B) keeping the tracking number. However the result is the same: not returned and charged regardless of "evidence." I appreciate your candor and help but feel this occurs more often than happenstance. I would think you would agree since you post on each and every thread of this subject. There's more here than just lost in the mail.
I tried to remediate. I even offered to pay for the phone on a payment plan but their billing would not accommodate. Like I said, I value customer service and satisfaction more than the cost. Maybe it's just time to try somebody else out. Who knows? Maybe I end up coming back!
Keep up the superior work.
Cheers.

Turn off I Message from broken phone

My wife broke her I phone, and replaced it with a Samsung. However, when me and other I Phone users text her, she does not receive messages. It appears that her broken phone was setup on I-message, and that is why she is not receiving them. However, I don't know how to turn off I-Message on the broken phone. All of the instructions I can find require you to do it on the phone, but the phone no longer works. I also found where you can do it if she setup a profile, but she never did. Any help would be appreciated.

Read here under "No Longer Have iOS Device":
http://support.apple.com/kb/HT5661

HT1688 I have a damaged I-Phone and I need the contents of my calendar off of it. I did not have Mobile me at the time. Can I swap out the sim card from the broken phone to a new phone and recover this calendar?

I have an older I-Phone (3G) that for some reason the body of the phone has split in two. This phone was a business phone and it had a lot of important information on it. I have a second phone that is also a 3G. On the broken phone there is a lot of important information that I need in my calendar. Im not worried about anything else but the calendar. I didn't have the Mobile Me account at that time or I would be having this problem. Does anybody know if I can ust switch out the sim cards. I just need to recover the old calendar, so im hoping that the calendar will transfer when I switch the sim card into the good 3G. If that doesn't work does anybody know of anyway that I can retrieve this information off of this phone?

Nothing is stored on the sim card on an iPhone. If you backed up to your computer the backup will contain your calendar events. Otherwise, if your phone isn't functioning there is no way to back up or extract your calendar at this point.

HT1689 i have my daughters iphone 3, i want to use it as an i-pod, but it keeps receiving messages from some her friends is there a way to stop this from happening, please help, my phone is maxed out and would really like the storage for music, thanks

i have my daughters iphone 3, i want to use it as an i-pod, but it keeps receiving messages from some her friends is there a way to stop this from happening, please help, my phone is maxed out and would really like the storage for music, thanks

It sounds like it still has her information on it, so it might be efficient to navigate to Settings, then General, then Reset, then Erase All Content and Settings. You can then set up the phone again, using your information. This way the phone will be yours, officially, and her data and information will be removed.

Help,my phone is in recovery mode and iTunes shows error 17

help,my phone is in recovery mode and iTunes shows error 17

http://lmgtfy.com/?q=iPhone+error+code+17

Why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

You must have had find my iPhone on, or it was locked by your phone carrier.
Call your our cell carrier first.
then log on to a computer to iCloud to erase your iPhone.
NOW... You will be able to setup with a backup.

Broken phone, early upgrade

i currently have a smartphone, my NE2 is in August. My current phone has a cracked screen and is hardly working. In order to get a replacement through the insurance it is $100. I would rather try and upgrade early to get a completely different phone rather than pay $100 now then only have it for a few months and pay another $100-$200 for a new upgraded phone. Is this possible?

Amd0704, I know broken phones can be upsetting and that you need a replacement phone as soon as possible. Since upgrades are already 4 months before the end of your contract, upgrading at discount 6 months early would not be feasible. If you have other lines on your account, I would suggest checking those as well. It is great that you have insurance though and can save a huge amount versus paying full retail for a new phone. Insurance would be your best option. You can make a claim at phoneclaim.com/verizon.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

HELP! Broken phone!

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