HELP! BT Home Hub won't stay connected

Question

Hi, was wondering if anyone here could possibly help, please, particularly with interpretation of ADSL Line stats/errors?
Trying to cut a v.v. long story short, been using BT Broadband with original BT Home Hub (1.0/1.5?) for approx. 6-7 years with recent average speed of just over 6Mb. No problems at all, apart from v. occasional connection drops, and minor, brief drops in speed.
As of middle of May frequent connection drops. Numerous contacts with BT, connected Home Hub to Master socket, new ADSL filters, new BT Home Hub (2.0A), etc. TWO visits from engineers, first fixed a “very minor” fault on line caused by “old connection” in junction box outside neighbours house, but told line now fine, which 2nd engineer confirmed when he came to install new HH version 3 last Wednesday. But since this problem started (back in middle of May) have hardly ever gone more than about 10 – 15 hours without a loss of connection (nearly got to 72 hours ONCE!).
At times there can be 3 or 4 dropouts in 20 – 30 minutes, other times just a single dropout. When it is connected speed is never really an issue, still on average just over 6Mb. Doesn’t seem to be any particular times of day, although obviously we tend to notice more during late afternoon/evenings when more of us are connected.
Ran out of patience ages ago, now running out of ideas, but if anyone has got any, would be much appreciated, especially an interpretation of ASDL stats and errors.  Here are the current stats, (NB Currently connected to Master (only) socket via new face-plate with built-in filter installed by 1st engineer).
Download  Speed
6.91 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
 Download speedachieved during the test was - 6.91 Mbps  For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.  Additional Information:  Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)  IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 10:16:24
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.5 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
491 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
38 / 3
Sorry about length of this first post, but wanted to try and include all relevant information. Any advice would be greatly appreciated. Thanks.
NickrH.
Solved!
Go to Solution.

Answer 1

Hi John,
Is this want you want?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 09:09:11
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.4 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
1935 / 0
CRC Events (Down/Up):
3 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
8 / 0
Error Seconds (Local/Remote):
41 / 3
Is the Noise margin too high?
Thanks,
NickrH