Help! bulk license photoshop 7.0 with Cs3 upgrade won't work when reinstalling - Adobe support can't help

I've installed/reinstalled CS3 (upgrade over Photoshop7) a few times since 2007 when I've upgraded my pc - from the first install I had to contact their Aussie 1800 number because the Photoshop disk was a bulk license version and it didn't like the key when CS3 did an upgrade check.  Spent over an hour today on a chat with Adobe and they will no longer help me as they aren't trained on PS 7 or CS3.  ANY HELP would be appreciated

If your products are registered with Adobe, they can unlock CS3. It's called a "challenge code".
Apparently, Adobe has a challenge code system.  So, if you have the old serial number from the upgrade and you call customer support.  Customer support has a challenge code procedure where they give you a code that overrides the problem.  Unfortunately, it took me 5 calls to customer support before I found someone who knew how to do it.  The key term is "Challenge Code"
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Important:  We can unlock your serial number after we first verify that you qualify for the upgrade. When you contact us, be at your computer to complete the following upgrade verification workflow.
Register your product.  
Contact us. You'll complete the next steps with a staff member.  
Do one of the following in the Serial Number Upgrade screen:
Windows: Press Ctrl+Shift and then double-click.
Mac OS: Press Command+Shift and then double-click.
The Upgrade Code window appears.
Read the Challenge Code to the support staff member.
Enter the Support Code (that Adobe Support provides) into the Support Code field, and then click Next.
Gene

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