Help button is not working in Infoview

Hi All ,
I am working on BO XI R2 environment and help button is not working properly in my infoview.
I can get help files from Admin console but the same is not true with infoview.I got two different server installations, one of them its working fine but not for the other.
I checked for help files in IIS and they are there , even I verified web.config file as well for infoview and it also seems to be correct.
Please advice what could be the reason.
Thanks,
Vivek.

CLOSED

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