Help! buttons not working, scroll is not working, and I can't reset my iPod

I hope someone can help me.
The play/pause button is not working and on the odd occasion it does - it actually scrolls through the songs backwards.
The backward/forward buttons don't work either.. and when they do.. it's usually on go to backwards.
The Menu button works - fat lot that's helping me.
I can't reset my iPod either and I've tried the 5 steps in reset.
Sometimes I can scroll forwards if I press the select and forward button together. Click Wheel is also not working 99% of the time.. the odd time it did work.. it was really choppy.
Needless to say, I can't turn off my iPod since 99% of the time, it does not recognize the play/pause button.
Please help!!!

Hi mapletree1,
You can check out the listing of Apple Stores in Canada on this page:
Apple Store - Canada
-Kylene

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Help! buttons not working, scroll is not working, and I can't reset my iPod

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