HELP can't activate sprint used iphone 4

I just bought the phone from another person and Sprint have swapped ESN so the phone is now active under my line. Problem is I can't get the self activate to show my number to proceed the activation. It keeps popping up the previous owner's phone number. I've done a reset and erased everything but it seems to be linked to the previous owner somehow. Itunes isn't helping either. Shows the same thing as on the phone. Any ideas getting around this? I have the phone activated but can't use it

Sprint 888-211-4727
They have contacted Apple and can't get this resolve. I think I need to bring it in to Apple. It may be a software issue. It seems like its not fully restoring. I've tried it more than 10 times. When itunes said it was completed the iphone was still trying to restore. The line goes halfway and turns on.

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