HELP! Can't capture with FCE4

I went today to a Mac Store to try FCE4 armed with my Canon XHA1... and couldn't capture at all. It says on the product description that it supports HDV format (the one I used with my camera) but still didn't find a way around. Is there something I'm missing? Can I capture with FCE4? Is there something I need to do in terms of setup either with the software or the camera?
Thanks in advance for your help!

If there was a dialog message from the application it would be good to know exactly what that said and when that message appeared. The Apple Intermediate Codec is installed with QuickTime. If you do not have that the system was not properly installed. Perhaps you used a setting on the camera which is not compatible with FCE. What exact settings did you using on the camera? What exact settings are you using in FCE? Is the camera set to output what you shot. Many HDV cameras will downconvert so they output a DV version of your media. With minimum information there is no way anyone can help you. Please give complete information about your system and settings and drives and how everything's connected.

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