Help! Can't get iChat to work.

Question

I've created two iChat accounts so I could help my nice with any issues with her mac, but we can't connect to eachother. Our statuses are set to available but they don't show as available when we log in.
I can't figure out why it's not working. I didn't block anyone on either end.

Answer 1

Hi,
Your specs say OS X 10.6.8 which means iChat 5 on Snow Leopard.
You mention she has a new Macbook which suggests Lion (OS X 10.7.x) and iChat 6
These should be compatible.
Are you both using the same type of Buddy List ?
You says you have not Blocked anyone implying that this is an AIM Name at your end and that you have iChat Menu > Preferences > Accounts > Security  tab set to Allow All
Has she also registered some form of AIM valid Screen Name ?
AIM name  (Any name registered with an AOL company stripped of the @server.com bits) like my main screen name of ralphjohnsr that came from Netscape)
An AIM name that contains either @aim.com and @AOL.com as part of the ID
Apple IDs ending in @mac.com or @me.com (with passwords of 16 characters or Less)
Any Email registered with AIM (such as using a Hotmail ID as the AIM screen name).
There are ways to get cross service Buddies in the same list but that is not for now.
Make sure you both have the same type of Buddy List (where you login in to.)
This will be either AIM or Jabber as you do not have iChat 6 according to your specs.
8:42 PM      Monday; January 2, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
  iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously