Help! Can't install CS6 via creative cloud

Instead of "more information" as per the instructions for installing a CS6 app, it just says "view tutorials". I have a client that needs project done in cs6 today.

Think you mean http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html
step 3 changed but just go to creative.adobe.com and log with the account that has been licensed. Access the page of the product you need and under the interface picture, if there is a CS6 version of it, you will find a combo box stating something like Product CC. CLick on it and change it to the Product CS6 and then you can download it.
GL.

Similar Messages

Can I install CS6 from Creative cloud and still have my existing CS5 software?

Basically, here is the deal. I have been working on a couple projects in CS5 but just bought CS6 creative cloud as I want to start using it. The question I have is, can I still use CS5 to finish up these projects and install CS6 at the same time so I can start working on new ones in CS6? Or do I need to wait and install CS6 once I am completely done with the projects that are using CS5. I understand that CS6 would be able to open my CS5 projects, but I just want to finish in CS5 since that is what I am used to.
Also, on a side note. With the cloud, will I be able to install CS6 on my desktop at home and my laptop? Thanks.

brobideaux wrote:
can I still use CS5 to finish up these projects and install CS6 at the same time so I can start working on new ones in CS6?
Yes.
CS6 installs into a separate directory to CS5 and can still be used at any time after CS6 is installed.
brobideaux wrote:
Also, on a side note. With the cloud, will I be able to install CS6 on my desktop at home and my laptop? Thanks.
Yes, each Adobe license permits a maximum of two activations. So you can install on two separate computers.
http://www.adobe.com/au/products/creativecloud/faq.html
"Are there any unique benefits that come with my paid membership?
Yes, as a member of Creative Cloud, you get many benefits that you do not get when you purchase a traditional shrinkwrapped product:
Access to both the Mac OS and Windows® versions of the desktop applications and the ability to install them on your primary computer and one backup computer. So, if you have a Mac at home and a PC at work, you can install your applications on both as long as they are not running at the same time. See the product license agreements page for more information."

I can't install CC apps, creative cloud show me only CS6 apps.

I can't install CC apps, creative cloud show me only CS6 apps. My os is windows 7 - 64 bits. Somebody knows why? thanks

Hi Tom-Xgs,
please mention your system specification along with please check in Ctreative Cloud Desktop Application. There would be a drop down menu to slect varioud option.
It should be selected to ALL APPS.
please check this snapshot for references.
Thanks
Srishti A

UPDATE CS6 VIA CREATIVE CLOUD

Hello,
I can update de master CC, but i can not update my master collection CS6 via creative cloud !?
is this normal ?

Hi There,
Are you getting any error message while updating CS6 apps? Please let us know your operating system as well?
To start please try to follow the steps mentioned here: http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html
Thanks!
Ankit

I can't install my Adobe Creative Cloud is wrote filed to initialize... what can i do to install it?

I can't install my Adobe Creative Cloud is wrote filed to initialize... what can i do to install it?

Hi alinatacu,
If you are trying to install the software using the Disc then I would advised you to please copy the contents on your Computer and then try to install it. Also efore you start the installation please rename OOBE folder to OOBE.old from this location.
Windows:
C:\Program Files (x86)\Common Files\Adobe
Mac:
/Library/Application Support/Adobe
Regards,
Abhijit

CONFUSED CANNOT INSTALL LIGHTROOM VIA CREATIVE CLOUD.

Hi there - many thanks for your help in advance...I am using Lightroom 5 (Vs 5.7) which sits on my dock and in my applications folder (Mac) I see it is available as an update via Creative Cloud and I have the full Creative Cloud license. Each time I try to install it via the creative cloud 'Find New Apps apps' interface it does not do so. Also I am attempting to uninstall older CC versions of Photoshop Indesign and Illustrator vis the CC platform but although a waiting bar comes up they still remain. Am I doing something wrong. Thanks again, Steve

Thanks very much for your advice, have done what you suggested and logged out and in again, rebooted Mac and clicked on install for Lightroom and uninstall for others. So now - its now about three hours later and Lightroom install is frozen at 42% with no sign of movement and the uninstalling of other older cc versions of Photoshop, Indesign and Illustrator still in 'waiting' mode. Wonder what might be the problem? Thanks again Steve

Optional Components Fail to Install with Illustrator CS6 via Creative Cloud on Windows 8

Hello,
I'm a paid subscriber to the creative cloud and I'm having a problem with installing Illustrator CS6 through the Adobe Application Manager on Windows 8 64-Bit. I've tried redownloading and reinstalling through the app multiple times to no avail.
My specs are as follows
Windows 8 64-Bit
16GB Memory
Installing to 120GB SSD with 30GB free space
Nvidia GeForce GTX 580 1.5 GB
The OS is completely up to date, as well as the other CS6 Apps I have installed through the manager (Which all installed easily and work well!): Photoshop, After Effects, Premiere Pro Family, Fireworks, Dreamweaver, Audition, SpeedGrade, Prelude, Lightroom 4.1, and Acrobat XI Pro.
Thanks for any help!
Here is the file I get when I click "more details":
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF012, DF024 ... WARNING: DW016, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 24 error(s), 70 warning(s)
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1
WARNING: DW066: OS requirements not met for {A7014808-9F3A-4A1F-B672-E562D857D701} Camera Profiles Installer_7.2_AdobeCameraRawProfile7.0All 7.2.0.0
WARNING: DW066: OS requirements not met for {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
WARNING: DW066: OS requirements not met for {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0
WARNING: DW066: OS requirements not met for {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0
WARNING: DW066: OS requirements not met for {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} AdobeCMaps CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {319044AD-1B7E-4872-8E8A-D18D88C7E932} AdobeIdeaPluginCS6-loc 1.0.0.0
WARNING: DW066: OS requirements not met for {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0
WARNING: DW066: OS requirements not met for {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0
WARNING: DW066: OS requirements not met for {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} AdobeTypeSupport CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148
WARNING: DW066: OS requirements not met for {093DEFC4-542D-4D0A-8162-0592055515F4} Adobe XMP Panels 4.0.0.0
WARNING: DW066: OS requirements not met for {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180
WARNING: DW066: OS requirements not met for {2DD4DE71-993F-46DE-B349-E9B601BD8FA7} Photoshop Camera Raw 7_7.2_AdobeCameraRaw7.0All 7.2.0.0
WARNING: DW066: OS requirements not met for {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0
WARNING: DW066: OS requirements not met for {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.4148
WARNING: DW066: OS requirements not met for {9D2A060F-AC6B-11E0-8C00-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.1
WARNING: DW066: OS requirements not met for {FF65BFB9-B353-468C-B10C-3C46224B6F93} Photoshop Camera Raw 7 (64 bit)_7.2_AdobeCameraRaw7.0All-x64 7.2.0.0
WARNING: DW066: OS requirements not met for {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0
WARNING: DW066: OS requirements not met for {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {51C77DC1-5C75-4491-8645-A17CC33F5A36} AdobeColorEU CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {26F763C9-076F-473D-9A0E-4050C973737C} AdobeColorJA CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {BB66788C-4C4F-4EB0-B146-9178857DE287} AdobeColorNA CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {784B5277-7B8A-4058-8F5D-A146F8BA5F7B} Adobe Hunspell Linguistics Plugin CS6 1.0.0.0
WARNING: DW066: OS requirements not met for {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0
WARNING: DW066: OS requirements not met for {94FEA41F-7345-429F-AA31-5C615F24CE29} Adobe WinSoft Linguistics Plugin CS6 1.3.0.0
WARNING: DW066: OS requirements not met for {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0
WARNING: DW066: OS requirements not met for {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {F683ECF1-07EC-43CB-90B0-8F325A8C09C1} Adobe Illustrator CS6 Support 16.0.0.0
WARNING: DW066: OS requirements not met for {8467887D-92F1-435C-B387-A7551B88EC70} Adobe NPS Panel 1.0.0.0
WARNING: DW066: OS requirements not met for {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0
WARNING: DW066: OS requirements not met for {7E91BB17-16A1-42CE-9502-D6C98BE04920} PDF Settings CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8} Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0
WARNING: DW066: OS requirements not met for {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0
WARNING: DW066: OS requirements not met for {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0
WARNING: DW066: OS requirements not met for {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {CB510A42-9CC2-4FD0-9DA6-0C8C333EF538} Adobe Illustrator CS6 Support32 16.0.0.0
WARNING: DW066: OS requirements not met for {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0
WARNING: DW066: OS requirements not met for {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0
WARNING: DW066: OS requirements not met for {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0
WARNING: DW066: OS requirements not met for {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0
WARNING: DW066: OS requirements not met for {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0
WARNING: DW066: OS requirements not met for {A269DDEC-5572-4032-AA26-3485A1620006} AdobeIdeaPluginCS6 1.0.0.0
WARNING: DW066: OS requirements not met for {7483525E-26E8-4748-870D-1F064AB8AA83} AdobeIdeaPluginCS6 x64 1.0.0.0
WARNING: DW066: OS requirements not met for {B1CE96E8-76BA-454A-91A8-D8A5D712234E} Adobe Bridge CS6_5.0.1.1_AdobeBridge5-mul 5.0.1.1
WARNING: DW066: OS requirements not met for {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0
WARNING: DW066: OS requirements not met for {F14215C3-991E-4A8E-9596-B013C42A673F} Adobe Bridge CS6 (64 Bit)_5.0.1.1_AdobeBridge5-mul-x64 5.0.1.1
WARNING: DW066: OS requirements not met for {00496505-D56B-4B07-A8C5-70A0B4E689F7} Adobe Bridge CS6 (64 Bit) 5.0.0.0
WARNING: DW066: OS requirements not met for {4869414E-7AEA-4C8E-BE1C-8D40977FD517} Adobe Illustrator CS6 16.0.0.0
WARNING: DW066: OS requirements not met for {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
WARNING: DW066: OS requirements not met for {9A63F173-0324-43F5-A0CA-75FF3ADE907B} Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64 16.0.0.0
WARNING: DW066: OS requirements not met for {7D4E9D10-AED6-485D-A2B0-9A1DF1A55545} Adobe Illustrator CS6 Core 16.0.0.0
WARNING: DW066: OS requirements not met for {8815EC0E-89C0-4EDB-ACD7-32DB5B67536D} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0
----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\CharlemagneStd-Bold.otf'(Seq 27)
ERROR: DF012: Unable to find file(Seq 27)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\CharlemagneStd-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 27)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 27)
----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\CharlemagneStd-Bold.otf'(Seq 28)
ERROR: DF012: Unable to find file(Seq 28)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\CharlemagneStd-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 28)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 28)
ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\ACaslonPro-Semibold.otf" Error 5 Access is denied.(Seq 8)
ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 8)
ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\ACaslonPro-Semibold.otf" from backup at "C:\adobeTemp\backup\adobetmp29733304" Error 5 Access is denied.(Seq 8)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 8)
ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\ACaslonPro-Regular.otf" Error 5 Access is denied.(Seq 7)
ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 7)
ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\ACaslonPro-Regular.otf" from backup at "C:\adobeTemp\backup\adobetmp29723304" Error 5 Access is denied.(Seq 7)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 7)
----------- Payload: {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MyriadPro-CondIt.otf'(Seq 47)
ERROR: DF012: Unable to find file(Seq 47)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-CondIt.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 47)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 47)
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MyriadPro-CondIt.otf'(Seq 48)
ERROR: DF012: Unable to find file(Seq 48)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-CondIt.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 48)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 48)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed

You can try Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html. You may also want to review your installation log in it's entirety as opposed to only the summary. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

How to install Premiere Pro CS6 via Creative Cloud Desktop (32-bit-system)

Hello community,
I have used Premiere Pro CS6 as a Creative Cloud Version on my PC with windows xp. After upgrading to Windows 7 Premiere Pro is not longer available in Creative Cloud Desktop App because it is an older PC with 32bit-system. I have read that ist should be possible to install a former version but I haven't found out how it wörks. I'd like to install Premiere Pro CS6 on my windows-7-PC (32-bit-system).
Thanks in forward helping me
Henning

Premiere Pro from CS5 onward is 64bit only
Premiere Pro from CS4 and earlier is 32bit

Can I run CS6 under Creative Cloud with CS6 Perpetual installed?

Hi Folks
I've finally got the latest AAM to launch and would like to try Creative Cloud.
But I have a registered copy of CS6 Perpetual already installed.
What's the recommended way to try out Creative Cloud in this case?
I'm time sensitive, as CS6 is mission critical for me. Can't have any down time.
Thanks!

Hi Jeff
I have CS6 Premium installed (the upgrade from CS5 Design Premium)
Photoshop, InDesign, Illustrator, Bridge, Acrobat X, Dreamweaver, Fireworks, Flash, Media Encoder, Extenson Manager
So, there's only Lightroom and Muse left. I dont use either much.
I'd really like to see it work in my normal work scenario with the above apps.
Do I need to download separate copies of the CS apps to run under Creative Cloud?
Or can I temporarily deactivate the CS6 apps' perpetual serial and run under Creative Cloud?
Thanks for your time.
Tom

How can I reinstall apps via Creative Cloud?

Unfortunately I deleted three of my apps, and I can´t find any possibility to reinstall them. Would be happy if someone can help me. Have massive amounts of work waiting.
Maya:)

Hi Maya,
Please refer the article: CC desktop lists applications as "Up to Date" when not installed if apps are showing up to date if not installed. If still the same issue then you may follow the below mentioned:
Windows:
1. Uninstall CC desktop from Control Panel.
2. Navigate to C/Program Files(X86)/Common Files/Adobe and rename OOBE/CAPS/Backup.
3. Install CC desktop and try to download/install apps.
Mac:
1. Applications/utilities/Adobe Installers and uninstall CC desltop
2. Navigate to Library/Application Support/Adobe and rename OOBE/CAPS/Backup.
3. Install CC desktop and try to download/install apps.
Additionally refer the article for install instructions: Creative Cloud Help | Install, update, or uninstall apps.
Please let us know whether it worked.
Regards,
Romit Sinha

Can't Install Photoshop from Creative Cloud

I'm trying to install Photoshop on to my imac 2.8 GHz Intel Core 2 Duo running Mountain Lion (10.8.4) from Creative Cloud but get a message 'You are running an operating system that Photoshop no longer supports. Refer to the system requirements below for a full list of supported platforms.' Anyone help?

It usually means what it says: Your processor is not supported by CC most likely. You know, under-the-hood stuff like SSE and otehr processor acceleration architectures being missing/ too old... Those old Core2Duo Macs just fit that pattern...
Mylenium

Acrobat XI install problem via Creative Cloud

I am a member of Creative Cloud. My CC app says Acrobat XI is installed and up to date. Yet in reality I only have Acrobat X in my applications folder, Acrobat XI is nowhere to be found. I need Acrobat XI, the CC installer is obviously confused. How can I get the CC app to get it all correct?

If you do not want to keep Acrobat X, you might uninstall it and see if you can install XI. You might try to run the Acrobat Cleaner tool that shoudl wipe all traces of Acrobat (assuming you are on Windows).
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

A popular problem; Can't install the new Creative Cloud Tool

Sorry to bore everbody to death with this but after mauling my way thru literally piles of bits of threads and so forth off google, the end result is lots of confusion.
My situation: Running win 7 64 bit (uptodate)
I've been running Creative cloud tools for nearly a year, but this latest update or maybe its not the latest but the update during June... has left me unable to install the new CC tool.
When I run the installer, it ends with the silly and useless message:
"We've encountered the following issues:
Creative Cloud desktop failed to install"
So far no tools have failed to start, at least not those I regularly use (PS, LR, Bridge, etc)
So, I see some posts suggesting the 'cleaner' and when I read the README with it, it sounds really time consuming and a royal pain to follow the instructions... all the backing up etc etc etc.
I'm hoping someone can layout a sort of outline of how to procede here. I've read a few reports of folks succeeding in getting past the problem... but not a discription of how they did it.
I really do not want to completely disrupt my work and my time going thru some ponderous plan only to find it didn't work and no progress has been made.
So if there is a known set of steps to take that are likely to end in success please someone lay them out. I haven't found a complete discription of how to procede.

Hi everybody,
the initial reply from Jeff is correct, but the error occurs on my Windows 7 64bit every time a new update for Creative Cloud Desktop is available. I cannot remember a single update of this tool, that ever worked. I always have to uninstall the previous version (which is still there!), delete the OOBE directory and reinstall the Creative Cloud Desktop from the Creative Cloud website. This tool seems to be very buggy.
What I cannot understand further is, that while installing the Creative Cloud Desktop (I mean a successful installation process), my explorer.exe is being restarted close to the end of the installation process. This seems to be an unusual behaviour while installing an application like the Creative Cloud Desktop - in fact, I cannot remember any other normal application to have such an effect on the explorer.exe while being installed.
What's wrong?

Can I install photoshop through creative cloud on second computer?

I have creative cloud on my imac. I downloaded illustrator and photoshop on that computer. I am now trying to dowload photoshop on my macbook pro, can I do that?
Right now I dowloaded creative cloud but can't get photoshop to show up.

Gotcha, now that I have downloaded creative cloud on my macbook and it is in my top bar I want to download photoshop. When I go to download it just says it is updated.
You know of anything else I need to do?
My bad on bad wording, thanks for quick response.

After a recent update of Photoshop CS6 (via Creative Cloud downloader) I cannot print directly from the program. A print error is shown in the printer document queue. I can print from all other programs including Illustrator. Any solutions to this proble

When I copy the Photoshop file to another computer with an old version of Photoshop (CS2) I can print OK from it

Nobody can help you. You have not provided any proper technical information like system info, what printer, what settings etc.. You need to do a lot better before people can even begin to guess and help you.
Mylenium

Help! Can't install CS6 via creative cloud

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