HELP: Can't pre iOS4 will not run. How do I back up and upgrade as new ??

Hi
Tried to upgrade my wife's 3G from the last V3x OS and when it tried to back up pre iOS4 upgrade it just kinda sat there... After 2 hours I gave up.
My question is this... Can I do an upgrade as a new phone... If so how?
If I go this route how can I save the contents of her contacts?
If I
Lose that data I might be on the couch for the next month... 8-)

Please get the iPad iOS 4 user guide.
iOS - How to update your iPhone, iPad, or iPod touch
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

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    Path:            /Applications/Safari.app/Contents/MacOS/Safari
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    Version:         5.1 (6534.50)
    Build Info:      WebBrowser-75345000~1
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    Interval Since Last Report:          26965 sec
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    Per-App Crashes Since Last Report:   3
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    1   libSystem.B.dylib                 0x0000000100b543ed mach_msg + 59
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    3   com.apple.CoreGraphics            0x0000000104402458 _CPSRegisterWithServer + 462
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    10  com.apple.AppKit                  0x0000000102ddd0fa +[NSApplication sharedApplication] + 149
    11  com.apple.AppKit                  0x0000000102ddc32e NSApplicationMain + 234
    12  com.apple.Safari.framework        0x000000010021ef62 SafariMain + 200
    13  com.apple.Safari                  0x0000000100000f1c 0x100000000 + 3868
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    3   libSystem.B.dylib                 0x0000000100b6e2de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                 0x0000000100b6dc08 _pthread_wqthread + 353
    5   libSystem.B.dylib                 0x0000000100b6daa5 start_wqthread + 13
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    0   libSystem.B.dylib                 0x0000000100b6da2a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x0000000100b6de3c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x0000000100b6daa5 start_wqthread + 13
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    2   ???                               0x00000001097e9048 0 + 4454256712
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    Binary Images:
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