Help. Can't purchase iWork get this weird error.

When my wife tries to purchase Apples Numbers from the App Store it won.t let her and gives the following error...
She is signed in to her account OK and has no trouble purchasing music etc through iTunes.
Any help greatly appreciated.

Done that, didn't help. Changing Cirtificate prefs in Keychain enabled the purchase. However now the App's not installing even though it says it is. Hvae tried installing half a dozen times, each time the app doesn't appear in apps folder!

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Getting this weird error

# An unexpected error has been detected by Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d03b7cd, pid=2752, tid=2804
# Java VM: Java HotSpot(TM) Client VM (11.0-b12 mixed mode, sharing windows-x86)
# Problematic frame:
# C [awt.dll+0x3b7cd]
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
--------------- T H R E A D ---------------
Current thread (0x02ee4400): JavaThread "AWT-Windows" daemon [_thread_in_native, id=2804, stack(0x03220000,0x03270000)]
siginfo: ExceptionCode=0xc0000005, writing address 0xe1fe8c80
Registers:
EAX=0x17e4d6c4, EBX=0x00000bf4, ECX=0x00000100, EDX=0xe1fe8c80
ESP=0x0326f3a4, EBP=0x00000400, ESI=0x17e4d6c4, EDI=0xe1fe8c80
EIP=0x6d03b7cd, EFLAGS=0x00010206
Top of Stack: (sp=0x0326f3a4)
0x0326f3a4: 0326f47c 00000100 0326f484 00000100
0x0326f3b4: 6d0a462a 00000400 00000400 00000100
0x0326f3c4: 00000100 0326f600 0326f400 00000000
0x0326f3d4: 00000000 00000100 02be8828 00000100
0x0326f3e4: 00000400 e1fe8c80 0010e4c0 00000000
0x0326f3f4: 00000000 00000100 00000100 00000000
0x0326f404: 00000000 00000100 00000100 00000000
0x0326f414: 00000000 00000004 00000400 00000000
Instructions: (pc=0x6d03b7cd)
0x6d03b7bd: 00 00 00 8b 4c 24 14 8b e9 c1 e9 02 8b f0 8b fa
0x6d03b7cd: f3 a5 8b cd 83 e1 03 f3 a4 8b 74 24 18 8b 4c 24
Stack: [0x03220000,0x03270000], sp=0x0326f3a4, free space=316k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [awt.dll+0x3b7cd]
[error occurred during error reporting (printing native stack), id 0xc0000005]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.eventLoop()V+0
j sun.awt.windows.WToolkit.run()V+69
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x02f00400 JavaThread "Thread-6" daemon [_thread_blocked, id=4036, stack(0x04050000,0x040a0000)]
0x02fd5c00 JavaThread "Thread-5" daemon [_thread_blocked, id=3692, stack(0x03990000,0x039e0000)]
0x02fe7c00 JavaThread "Thread-4" daemon [_thread_in_native, id=2840, stack(0x03940000,0x03990000)]
0x02fcb000 JavaThread "Thread-3" daemon [_thread_blocked, id=2820, stack(0x038f0000,0x03940000)]
0x02fa8000 JavaThread "D3D Screen Updater" daemon [_thread_blocked, id=2000, stack(0x03870000,0x038c0000)]
0x00396400 JavaThread "DestroyJavaVM" [_thread_blocked, id=2360, stack(0x003b0000,0x00400000)]
0x02f6d800 JavaThread "TimerQueue" daemon [_thread_blocked, id=2228, stack(0x03670000,0x036c0000)]
0x02f6ac00 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=580, stack(0x03620000,0x03670000)]
=>0x02ee4400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2804, stack(0x03220000,0x03270000)]
0x02ec7000 JavaThread "AWT-Shutdown" [_thread_blocked, id=3564, stack(0x031d0000,0x03220000)]
0x02e94000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=1264, stack(0x03180000,0x031d0000)]
0x02e9e400 JavaThread "EventQueue" daemon [_thread_blocked, id=728, stack(0x030e0000,0x03130000)]
0x02b21400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=2384, stack(0x02dd0000,0x02e20000)]
0x02b1b000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=1532, stack(0x02d80000,0x02dd0000)]
0x02b19800 JavaThread "Attach Listener" daemon [_thread_blocked, id=3844, stack(0x02d30000,0x02d80000)]
0x02b18400 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3968, stack(0x02ce0000,0x02d30000)]
0x02b13400 JavaThread "Finalizer" daemon [_thread_blocked, id=2356, stack(0x02c90000,0x02ce0000)]
0x02b0ec00 JavaThread "Reference Handler" daemon [_thread_blocked, id=2644, stack(0x02c40000,0x02c90000)]
Other Threads:
0x02b0d000 VMThread [stack: 0x02bf0000,0x02c40000] [id=1772]
0x02b23400 WatcherThread [stack: 0x02e20000,0x02e70000] [id=2316]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 960K, used 761K [0x16960000, 0x16a60000, 0x17d10000)
eden space 896K, 77% used [0x16960000, 0x16a0e630, 0x16a40000)
from space 64K, 99% used [0x16a40000, 0x16a4fff8, 0x16a50000)
to space 64K, 0% used [0x16a50000, 0x16a50000, 0x16a60000)
tenured generation total 11972K, used 8697K [0x17d10000, 0x188c1000, 0x26960000)
the space 11972K, 72% used [0x17d10000, 0x1858e578, 0x1858e600, 0x188c1000)
compacting perm gen total 12288K, used 5163K [0x26960000, 0x27560000, 0x2a960000)
the space 12288K, 42% used [0x26960000, 0x26e6afd8, 0x26e6b000, 0x27560000)
ro space 8192K, 63% used [0x2a960000, 0x2ae6bdf8, 0x2ae6be00, 0x2b160000)
rw space 12288K, 52% used [0x2b160000, 0x2b7ba3c8, 0x2b7ba400, 0x2bd60000)
Dynamic libraries:
0x00400000 - 0x00424000      C:\WINDOWS\system32\javaw.exe
0x7c900000 - 0x7c9b5000      C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c900000      C:\WINDOWS\system32\kernel32.dll
0x77f40000 - 0x77feb000      C:\WINDOWS\system32\ADVAPI32.dll
0x77da0000 - 0x77e32000      C:\WINDOWS\system32\RPCRT4.dll
0x77f10000 - 0x77f21000      C:\WINDOWS\system32\Secur32.dll
0x7e390000 - 0x7e421000      C:\WINDOWS\system32\USER32.dll
0x77e40000 - 0x77e89000      C:\WINDOWS\system32\GDI32.dll
0x76330000 - 0x7634d000      C:\WINDOWS\system32\IMM32.DLL
0x7c340000 - 0x7c396000      C:\Program Files\Java\jre6\bin\msvcr71.dll
0x6d800000 - 0x6da56000      C:\Program Files\Java\jre6\bin\client\jvm.dll
0x76af0000 - 0x76b1e000      C:\WINDOWS\system32\WINMM.dll
0x6d280000 - 0x6d288000      C:\Program Files\Java\jre6\bin\hpi.dll
0x76bb0000 - 0x76bbb000      C:\WINDOWS\system32\PSAPI.DLL
0x6d7b0000 - 0x6d7bc000      C:\Program Files\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000      C:\Program Files\Java\jre6\bin\java.dll
0x6d7f0000 - 0x6d7ff000      C:\Program Files\Java\jre6\bin\zip.dll
0x6d000000 - 0x6d136000      C:\Program Files\Java\jre6\bin\awt.dll
0x72f70000 - 0x72f96000      C:\WINDOWS\system32\WINSPOOL.DRV
0x77be0000 - 0x77c38000      C:\WINDOWS\system32\msvcrt.dll
0x774a0000 - 0x775dd000      C:\WINDOWS\system32\ole32.dll
0x5b190000 - 0x5b1c8000      C:\WINDOWS\system32\uxtheme.dll
0x6d220000 - 0x6d274000      C:\Program Files\Java\jre6\bin\fontmanager.dll
0x10000000 - 0x10171000      C:\WINDOWS\system32\nview.dll
0x77e90000 - 0x77f06000      C:\WINDOWS\system32\SHLWAPI.dll
0x7c9c0000 - 0x7d1e2000      C:\WINDOWS\system32\SHELL32.dll
0x770e0000 - 0x7716b000      C:\WINDOWS\system32\OLEAUT32.dll
0x5d4e0000 - 0x5d57a000      C:\WINDOWS\system32\COMCTL32.dll
0x77bd0000 - 0x77bd8000      C:\WINDOWS\system32\VERSION.dll
0x77390000 - 0x77493000      C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
0x77650000 - 0x77671000      C:\WINDOWS\system32\NTMARTA.DLL
0x71b80000 - 0x71b93000      C:\WINDOWS\system32\SAMLIB.dll
0x76f20000 - 0x76f4d000      C:\WINDOWS\system32\WLDAP32.dll
0x03380000 - 0x033ce000      C:\WINDOWS\system32\NVWRSNL.DLL
0x746a0000 - 0x746ec000      C:\WINDOWS\system32\MSCTF.dll
0x03410000 - 0x0346d000      C:\Program Files\Actual Window Minimizer\awmemb.dll
0x75250000 - 0x7527e000      C:\WINDOWS\system32\msctfime.ime
0x4fd10000 - 0x4feb6000      C:\WINDOWS\system32\d3d9.dll
0x6deb0000 - 0x6deb6000      C:\WINDOWS\system32\d3d8thk.dll
0x6d610000 - 0x6d623000      C:\Program Files\Java\jre6\bin\net.dll
0x71a30000 - 0x71a47000      C:\WINDOWS\system32\WS2_32.dll
0x71a20000 - 0x71a28000      C:\WINDOWS\system32\WS2HELP.dll
0x6d630000 - 0x6d639000      C:\Program Files\Java\jre6\bin\nio.dll
0x036d0000 - 0x036e5000      C:\WINDOWS\system32\nvwddi.dll
0x719d0000 - 0x71a10000      C:\WINDOWS\System32\mswsock.dll
0x76ee0000 - 0x76f07000      C:\WINDOWS\system32\DNSAPI.dll
0x76f70000 - 0x76f78000      C:\WINDOWS\System32\winrnr.dll
0x16080000 - 0x160a5000      C:\Program Files\Bonjour\mdnsNSP.dll
0x76d20000 - 0x76d39000      C:\WINDOWS\system32\Iphlpapi.dll
0x76f80000 - 0x76f86000      C:\WINDOWS\system32\rasadhlp.dll
0x61200000 - 0x61259000      C:\WINDOWS\system32\hnetcfg.dll
0x71a10000 - 0x71a18000      C:\WINDOWS\System32\wshtcpip.dll
VM Arguments:
jvm_args: -Xmx256m
java_command: com.speljohan.rsbot.Application GUIController nonmembers
Launcher Type: SUN_STANDARD
Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre6\lib\ext\QTJava.zip
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\TortoiseSVN\bin;C:\Program Files\QuickTime\QTSystem\
USERNAME=gavin van der star
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 6 Stepping 4, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 3
CPU:total 2 (2 cores per cpu, 1 threads per core) family 15 model 6 stepping 4, cmov, cx8, fxsr, mmx, sse, sse2, sse3
Memory: 4k page, physical 2095532k(1209308k free), swap 4032792k(3244508k free)
vm_info: Java HotSpot(TM) Client VM (11.0-b12) for windows-x86 JRE (1.6.0_10-beta-b25), built on May 29 2008 00:51:46 by "java_re" with MS VC++ 7.1
time: Thu Nov 20 17:54:40 2008
elapsed time: 9 seconds

prakashdewangan wrote:
This is not a weird error... This is Java HotSpot... It comes when java is unable to continue run and it has to Exit. Like in windows you would have seen error box when program terminates.
The posted trace is from a windows box.
Java HotSpot generely I have seen because of Too High CPU usage (and memory too). Java does not get enough resource to run... Please check your code where is the Loop which needs high resource... try to refactor that code...No.
Standard general causes of this.
- Use of JNI or a third party library that uses JNI
- A combination of video drivers, video card and fonts. This one is less prevalent than it used to be.
- Bad environment, memory, installs, programs, etc.
- Bug in the VM.
Presuming in your reported case that none of the other causes applied then you found a bug in the VM. That doesn't mean that anyone else found the same one.

Can somebody please tell me how to fix this. when i try to install appleworks this pops up so please help me i need to get this on my mac

can somebody please tell me how to fix this. when i try to install appleworks this pops up
so please help me i need to get this on my mac

AppleWorks is a very old application and requires Rosetta to run under recent systems.
Lion does not include Rosetta.
If you browse this forum you will find many posts on this issue.

HT201364 Can someone help out. I'm getting this message when i try to download. The product distribution file could not be verified. It may be damaged or was not signed.

Can someone help out. I'm getting this message when i try to download. The product distribution file could not be verified. It may be damaged or was not signed.

See this link from another similar question. It may need patience to resolve. I think Thomas Reed's suggestion is best place to start.
App Store rejects buy of Mountain Lion: Apple Support Communities

I am trying to sync to Outlook 2010. I get a weird error message when I am trying to setup on my pc. Its not english. It says "der automatische refresh konnte nicht gestartet werden" Help!

I am trying to sync to Outlook 2010. I get a weird error message when I am trying to setup on my pc. Its not english. It says "der automatische refresh konnte nicht gestartet werden" Help!

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

HT1151 Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open?

Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open? Thanks for helping me out b/c it would take days to re-create this file! IMAC 10.5.8 Excel File using .xls extension.

Hi Sue,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Try a Repair on the External USB Drive.
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

I am running CS6 on a 2014 21" IMac version 10.9.5. I have an earlier version of Illustrator on CS4. When launching the CS$ Illustrator the message says "License for this product has stopped working". What can I do to get this to work?

I am running CS6 on a 2014 21" IMac version 10.9.5. I have an earlier version of Illustrator on CS4. When launching the CS4 Illustrator the message says "License for this product has stopped working". What can I do to get this to work?

Mylenium,
Before downloading CS4 again, how do I uninstall the versions that are currently on my Mac?
Many thanks for your help!

WHAT CAN I DO TO GET THIS EMAIL ADDRESS INPUTED?

SETTING UP AN IMAP EMAIL ON HP EPRINT. IT CONTINUES TO TELL ME VERIFICATION ERROR. I KNOW FOR A FACT THE INFORMATION IS CORRECT BECAUSE I HAVE SET THE EMAIL UP ON THE I PAD AND MY PHONE WITH NO PROBLEMS. WHAT CAN I DO TO GET THIS EMAIL ADDRESS INPUTED?

Hi RIZZMAN1969,
Welcome to the HP Support Forums. I gather that you are trying to enter your email credentials into the HP ePrint app and you are getting a verification error.
I have included a link to a post by @VisionAiry that lists the information needed to add the more common email providers in the USA. If you continue to have problems please let me know who your email provider is so I can help you find the information needed. Another option is to please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HT1338 I just got my new iphone 5 and had to upgrade my mac (version 10.5.8) version of i tunes. Trying to install and it says i need 10.6.8 or later. What can I do to get this phone installed?

I just got my new iphone 5 and had to upgrade my mac (version 10.5.8) version of i tunes. Trying to install and it says i need 10.6.8 or later. What can I do to get this phone installed?

Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so Contact Apple in your Country to Purchase a Snow Leopard Disc...
http://support.apple.com/kb/HE57
In the US...
1-800-MY-APPLE or 1-800-676-2775
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...

I move folders from my internal hard drive twice to an external hard drive. Now I believe Lr does not know how to find my photos. What can I do to get this cleared up.

I move folders from my internal hard drive twice to an external hard drive. Now I believe Lr does not know how to find my photos. What can I do to get this cleared up.

Jim has a very good suggestion. There are many factors at work here:
1) How are you connecting the external drive to the computer?
2) How big are files (329 x 1MB is not the same as 329 x 25MB)?
3) What is your computer specification?
4) Do you have any power saving settings on (in particular something that would send the computer/hard drives to sleep)?

Ever since I had my screen replaced, my laptop has slowly gone to ****. Half of my songs have been lost, webpages die out, shockwave crashes, and no I can't even sign into my laptop. Who can I contact to get this all fixed?

Ever since I had my screen replaced, my laptop has slowly gone to ****. Half of my songs have been lost, webpages die out, shockwave crashes, and no I can't even sign into my laptop. Who can I contact to get this all fixed?

How about the people who fixed the screen?

I can't buy elements 13 upgrade. I get this message "Error in Your order"

I can't buy elements 13 upgrade. I get this message "Error in Your order"

Hi Attila74,
Please chat with our Customer Service to receive the upgrade. http://bit.ly/E12_PAU
Ragards,
Sandeep

I am trying to download elements 5.0 onto my laptop that has windows seven. I get the message error 1335'data1.cab' missing. What can I do to get this to instal?

I am trying to download elements 5.0 onto my laptop that has windows seven. I get the message error 1335'data1.cab' missing. What can I do to get this to instal?

It looks like the CD is damaged. You could try copying the entire CD on to your hard disk in a temporary folder and then launch the setup.exe file by double clicking on it.
Can you do this? Please post back.
Whether 5 can run in Windows 7 is something I don't know. You just have to try it.

TS2756 i'm not seeing the application personal hotspot on my 4s, what can i do to get this on my phone

i'm not seeing the application personal hotspot on my 4s, what can i do to get this on my phone

I'm assuming your using iTunes to sync your iPhone correct? When you plug your iPhone into your PC/Mac..Open iTunes. Go to music tab. Pick the music you want on your iPhone. Press Sync. . I'm assuning you've done thiis before so I apologize if I sound like I'm telling you something you've already done. If you can please give more information it would be easier to solve your problem.

HT1695 My iphone 5 will not stay connected to wifi anywhere. I cant get it to connect at all. What can I do to get this fixed?

My iphone 5 will not stay connected to wifi anywhere. I cant get it to connect at all. What can I do to get this fixed?

does this only happen at your home network or with multiple networks?
have you tried everything here? http://support.apple.com/kb/ts1398

Help. Can't purchase iWork get this weird error.

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