HELP! CAN'T RESTORE!

I try restoring my 8gig ipod touch and I recieve the error message "the ipod could not be restored. the device is not eligible for the requested build." so i looked online and found someone who had the same problem and tried doing what they said worked, hitting the erase all content button on the touch. I did that, and it said it could take an hour. It went to a loading screen for a few minutes, then appeared to reboot. since then it has continued showing the apple sign as if it is turning on, but then the screen flashes white and does the same thing over and over. I tried holding down the home and power button for 3o seconds, which took me to a screen that tells me to connect the device to itunes, which i do, and it tells me that itunes detects a device in recovery mode and needs to be restored. I try hitting restore from there, and get the same message. How can I fix this? what do I do? can ANYONE out there help?

I had that problem a few days ago and I couldn't find any help online. Luckily I solved the problem, so here's hoping my solution works for you.
The reason for the error message ("this device is ineligible") is that you had an older firmware version on your device, and Apple stopped supporting it. Now, in a normal world, Apple's support or lack thereof would not determine whether you can restore something that is backed up on YOUR computer. But this is not a normal world... (I could tell you why Apple handles things this way, but I doubt they'd appreciate it on their forum. Let's just say: business protection).
There is a simple solution: When you plug in your device, select it in the left panel of iTunes, and click "update" (not "restore"). Apple will be more than happy to give you the current version of its iOS firmware! Note that if there is an update available for iTunes, you will be prompted to install it before you can deal with the firmware for your device.

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