Help -- can't transfer ANYTHING to my new visio

I just bought a new zen vision:m. it looks nice, but i am having a very difficult time transfering anything to it.
here is the problem:
I plugged the vision:m into my computer the first day and was able to charge it. Using Napster, I was able to transfer ~200 songs before getting "Unknown transfer error"s. Since then, when I connect the device to my computer, the vision:m says "docked", it charges, and the arrows on the screen dance around for about 90 seconds. During this 90 second period after plugging the device into my computer, any program that I have opened to transfer files (i.e., Napster, the Creative Zen Vision M Media Explorer, or Windows Media Player) freezes. After some time, the arrows stop dancing (but the screen still says "docked" and the battery continues to charge) and I have control of the software again. However, none of the programs can access the device. Trying to transfer music using Napster results in more "transfer error"s ... using the Creative Media Explorer results in an "unable to read from or write to device error" or just shows me an empty explorer window (i.e., "drag files here" ) ... Win Media Player gives similar complaints ("can't sync with device", etc.).
here are the basics:
--vision:m (2 days old, firmware version .40.02)
--WinXP (service pack 2)
--Windows Media player 0.00.00.4036
--downloaded/installed recommended fixes
Windows Media Format 9.5 Runtime:
http://support.microsoft.com/kb/8922
DRM performance fix:
http://support.microsoft.com/kb/902344
Fix for large data transfers
http://support.microsoft.com/kb/89536
--Napster to-go subscription (shouldn't really matter because I can't transfer DRM-WMA, MP3, photos, or videos)
Does anyone have any ideas? Please help. I should also mention that this is replacing an old Dell 20GB DJ (weren't the Dell's just Creatives in sheep's clothing?) that does work on this computer. I would greatly appreciate any suggestions. I really like my Vision:M ... although I don't think I can justify keeping it as a $200 radio if the file transfers don't work.
Thanks in advance,
~Jeff

veggiegirl (and anyone else reading this thread),
thanks for the info ... unfortunately, it didn't help.
i ran "clean disk" and tried again. same as before ... when i plug the vision into my computer, the arrows spin around for some time (during this time, napster, media player, and zen media explorer freeze up), then the arrows stop and i get control of the software back. it's almost like the vision "times out" because both napster and zen media explorer both know when the device is plugged in versus unplugged, but neither one of them can actually "talk" to the vision.
ideas? anyone? anyone? please tell me i don't have to get an iPod.
thanks again.

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