Help can't update my software

I can't open my updates when I open my apps store the updates remains blank now on my setting I can't update my software too when I press the update software the screen says downloading but nothing is happening the gear button just kept on turning I left it the whole day nothing happens

I already tried it but nothing happens when I press the software update the message should be your software is up to date or install and update, mine only shows downloading and estimating time remaining I tried it on my friends I phone hers works just fine it updated easily

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I have three iPhone 4 models purchased in late 2010 that all share the same iTunes account (apps, music, etc), but I can only update the software on one of the three iPhones. What is the best solution to manage these devices for software updates, apps?

I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?

I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?

Safari won't start and i can't update my software

Can someone pls help me. My safari 3.1.1 haven't log on to the internet in three months. I am working with mac ox 10.3.9 and i can't update my software. When i try safari it just bounce and bounce then stop then nothing. When i try to update the software the blue circle icon show up then it disappear. I am trying to set up my Ipod-touch and it is saying I need mac os x 10.4.10 or larger. HELP ME pls.

You can't install Safari 3 on your 10.3.9 OS.
You must use the DVD installer to re-install the older version of Safari found on it.
You can update your operating system buy purchasing Tiger (10.4) and get a more modern version of Safari.

You can not update this software since you have not owned the major version of this software.??

I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
I have also read that the cause of this issue can be linked to two things.
One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
Any help would be much appreciated!
Cheers.

I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update.

I can't update the software on my iPad 3 even though I've got enough storage space

I can't update the software on my iPad 3 even though I've got enough storage space, can you help? It is to update to IOS 7.0.4

Storage space on iCloud is not a substitute for storage space on the iPad. You need sufficient storage space on your iPad to accomodate the download. How much Available space do you have? Go to Settings>General>Usage
How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
 Cheers, Tom

Cannot update my apps in app store because it says " you can not update this software since you dont own a major version of the software"

hello people,
its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying that i " you can not update this software since you dont own a major version of the software"
i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
the same thing is also happening with the updates for my macbook pro.
whats wrong ? app store bug ?
i would appriciate any help.
thanks

I just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
Thanks for quick reply. My problem still persists.

I can't update the software on the iPad 2

Can you help me? I can't update the software on my iPad 2. There is an error. What shall I do. Thank you!

What's the error code/message ?

I can't update my software.

Hey!
I can't update my software.
Whenever i try, it says something about not being able to unpack/unwrap the software (it's programmed to another language, so i'm not sure about the "unpacked"/"unwrapped")
Anyone out there who can help me?
Thanks

- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from updating or downloading at all.
- Third party download managers are not compatible with the App Store.
Install the OS X Lion Update 10.7.5 (Client Combo) then restart your Mac.
Then try updating your software.

Installed 11.0.3 today. Tried to update apps. iTunes response was, "You can not update this software since you have not owned the major version of this software." I REALLY don't understand. I paid for MANY applications and stole or borrowed NOTHING.

Installed 11.0.3 today. Tried to update apps. iTunes response was, "You can not update this software since you have not owned the major version of this software." I REALLY don't understand. I paid for MANY applications and stole or borrowed NOTHING.

Hi 969Polyglot969,
You may want to report an issue with the affected apps using the instructions in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
I hope this helps!
- Ari

Had to change my password, than i can not update the software since you have not owned the jajor version of this software. What does this mean?

I could not log into itunes because it said need correct password. So i changed my password and not i can not update my apps. It is like i set up a different account. the message i receive now is " can not update this software since you have not owned the major version of this software" I do not know what to do. please help.

I already fixed mine, i used my other apple id to resume its update

When i want to download the new version of iPhoto, i get this message : You can not update this software since you do not have the main version. What should i do ?

HI,
I got this problem : when i want to download the new version of iPhoto, i get this message : You can not update this software since you do not have the main version. What should i do ?
IPhoto was already on my MacBook Pro when i bought it.
Thank you for your help
Thierry

Welcome to Apple Support Communities
Open App Store > Purchases, and see if iPhoto app is listed. If not, unhide it > http://support.apple.com/kb/HT4928 Apart from that, check that iPhoto is in Applications folder. If not, put it in this folder.
If nothing works, remove iPhoto, open App Store > Purchases, and install iPhoto free of charge

Missing All Apps in iTunes AND can't update iphone software

APP PROBLEM- just happened today
There are zero apps showing in my app folder all of the sudden. My phone shows that 77 updates are available, and yet, not a single app shows up in the apps folder itself. When I click "check for updates" in the app folder, again nothing.
IPHONE SOFTWARE PROBLEM- been happening for months
When I plug in my phone to update and sync it says I have software version 4.1 and "A newer version of the iphone software is available (v 4.2). Click to update" so I click "update" and then it says "This version of itunes (9.2) is the current version". Well I didn't click update itunes, i clicked update for the iphone software. So I can't update the software. I have a 2nd gen iphone.
The only change that's happened is I think I tried downloading the newest version of itunes and it said my operating system is too old for it. So, itunes 9 opens fine, my music is in there. All of my apps have disappeared and I can't update my iphone software. Please help.

Thank you. So, as far as the iphone update, I'm out of luck unless I get a new operating system, right?
Yes, I tried restarting my computer to see if they would reappear. I just checked the library on my hard drive and I can't see any applications there. They are still not coming up in the apps folder in the itunes library either.
Any ideas?

How to update the iPad iOS version? I have an iPad (first generation) iOS 5.1.1. I can't update the software via WiFi nether via iTunes

I have an iPad (probably first generation - Model A1337 ). This tablet has iOS version 5.1.1.
I would like to update for the latest version as possible.
There is no option by iPad wifi.
I also tried by iTunes and in option Checking for UpDate, only let me know the current version, but doesn't open the possiblity to update for a newer.
How can I update the software version ?
tks
Reinaldo

Hi,
The first generation iPad is limited to iOS 5.1.1. This is due to the original iPad not having enough power or memory to get to iOS 6, 7 or any further in the future.
All other iPads and iPad Minis can get to the current version - iOS 7.0.4 and at least until the end versions of iOS 7 or iOS 8.
Hope this helps, and Welcome to the Apple Support Communities!

My software update screen has been frozen for weeks now and I can't update any software or even close the automatic update screen

My software update screen has been frozen for weeks now and I can't update any software or even close the automatic update screen. It says searching for updates and I can't cancel or do anything. Any help is greatly appreciated.

You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4)

HT201240 i forgot my password, and can't update any software until I reset it...

I forgot my password, and can't update any software until I reset it, but I need my old password to change it. The online help page from apple wasn't helpful, so I'm kinda stuck....what should I do?

Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password, OS X Mountain Lion- Reset a login password,
     and OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
     Mac OS X 10.6- If you forget your administrator password
For Snow Leopard and earlier without installer DVD
    How to reset your Mac OS X password without an installer disc | MacYourself

Help can't update my software

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