Help cancelling my creative suite subscription and purchasing the photography plan instead !
I currently have the full CS suite subscription which I don't need. I only need PS, bridge and lightroom ( the photography plan ).
How do I go about switching and does the photography suite include bridge ?
Cheers Stu
I see some of the apps
This is my current view of the Creative Cloud program.
For some reason Premiere CS6 was available but I cannot find the app anywhere on my computer after downloading. It says it is functioning in creative cloud but I cannot find it. So I tried to uninstall it, but it's not working. Audition CS6 was able to download from the Creative Cloud without any issues but shouldn't it be CC not CS6? Also I need After Effects as well but I can't find that. The InDesign CS6 was a physical disc copy I had from before with a license.
Similar Messages
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Need help to cancel by Creative Cloud Subscription and Live Chat does not work
I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.
Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree -
I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks
yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html -
All creative suite programs install themselves as trialversion (I have a creative cloud membership) and when the trialperiod expires I am directed to buy a new version
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Sign in or activation errors
Mylenium -
I want to cancel the photography plan and purchase the student plan
I couldn't find plan cancelation.
Hi,
Please follow the following guidelines to cancel your subscription: Cancel your membership or subscription | Creative Cloud
Please let us know for any queries while using it.
Thanks,
Ratandeep Arora -
I wanted to buy a Photography plan but everytime i try to pay ,i get the same result SYSTEM UNAVAILABLE.I tried to go to customer support but it keeps bring me over again from the start.I am in Japan ,I tried to contact the number everyday but no one is answering.Please help,I cannot speak japanese so I need an english answer.
SYSTEM UNAVAILABLE == under approval. I'm surprised you didn't know that.
You need to contact Japanese support even they won't answer. Now this is your problem. -
I canceled my Creative Cloud membership and now I cannot access my purchased software.
I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
I need some advice on how to fix this problem. Thanks!If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.
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I purchased the photography plan for one person, and want to add the complete package for myself. I don't see where I can add another package online. It just says I can upgrade the photography one I currently have.
Hi Jeremy,
It sounds like just joining Creative Cloud with a different email address/Adobe Id for the full membership would be what you should do rather than upgrading.
- Dave -
I'm trying to purchase adobe creative suite 6 and am a student can you help?
Im trying to purchase adobe creative suite 6 and having trouble. I am a student. Can you help
For a limited time only, you get the $19.99 EDU Student Teacher offer as stated here at this link. http://www.adobe.com/products/discount-software-coupons.edu.html
If you have already subscribed to Creative Cloud as a student/teacher, it may be too late for you to get the current promotional discounted student/teacher EDU price of $19.99. You'll have to keep paying the regular EDU $29.99 price until your contract is up or else if you cancel it you pay the remainder that's left on the contract but it won't be cost-effective. I already asked customer service to see if they could waive the cancellation fee so that I could get the current EDU price. I was denied and offered one free month, but I asked the Creative Cloud technician to escalate it. So, it's up in the air right now. I believe they are getting many students calling to inquire about this. You would think that student/teacher prices are set once established, so if $19.99 is the lowest actual student/teacher EDU rate, then what is the $29.99 rate that the rest of us student/teacher EDU subscribers of Creative Cloud are paying?
If you establish a student/teacher EDU rate, you could keep it that way and make it available to all students. Especially the ones who signed up first! Why is Adobe rewarding the laggards?
Message was edited by: creativeflows -
I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. When directed on Adobe's site to access the serial number, it takes me to an outside 3rd party site, which I tried but it does not actually work. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hey beccac85068042,
Adobe will provide you the serial number only if you are a registered user.
Please refer the following link to know more on registration for Adobe products:
Adobe product registration FAQ
You might Contact Customer Care and seek help on the same.
Regards,
Anubha -
This is frustrating - I have to re install my Creative suite 5 and the message I get says I need to validate eligibility etc because I purchased this edition while in school. This is a student teacher edition. I know longer have a school address since I graduated 4 years ago. Can anyone help???
Creative Cloud Download & InstallI'm not clear what you are saying here. Since for S&T versions registration is mandatory, you have a permanent serial on your account and those function just liek any normal serial number of a comemrcial package.
Mylenium -
I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'
Hi Arjun and tphc,
try the solution I found and tested at this other thread:
http://forums.adobe.com/message/5628798
I think it could be helpful for you too!
Cheers,
Marco -
I have purchased the Adobe Creative Suite 4 and now my first dvd of the software doesn't work anymor
I have purchased the Adobe Creative Suite 4 and now my first dvd of the software doesn't work anymore. My computer doesn't want to read it anymore. I want to mention that I also tried on some other computers and still the problems continues. How can I solve this? On the Adobe webpage I can't find anymore the download for Adobe CS4. Thanks. Marius Lupu
You can download the software from http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html and can serialize it with the serial number you have.
NOTE:- READ THE INSTRUCTION PROPERLY TO AVOID ANY ERROR. -
I purchased Adobe Creative Suite C2 and have been using it for years on the same computer without any problems with using it. Recently upon opening Photoshop I received a pop up window saying due to Adobe Software security we need you to activate your CS2 software. I tried, phone activation, web activation, nothing is working. I have the serial number and my Adobe account information. Any suggestions?
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Mylenium -
i have purchased adobe creative suit 3 and installed in my pc. my pc crashed recently and i tried installing the product other pc. my serial number doesnt work anymore. what is the solution
Hello,
maybe you have to activate/deactivate first, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> see "What is activation?" >>> Activation is the process ..."
Hans-Günter
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