Help!! Cannot connect my creative zen to compu

Hi
Cannot seem to connect my MP3 player to the computer I have downloaded the cd and rebooted but when I connect the zen to the computer by the lead it doesn't do anything. The background lights up but it says not connected on the computer. Is the player supposed to be turned on or off when connected?
Please help me I feel so dense!!!

It should turn on automatically (so yes, it will be on). What happens when you turn the player on normally? Does it boot into the menu?
Is the player recognised at all on the PC, even as an Unknown Device?
Cat

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Helpful hints for new Creative Zen MP3 2/4/8/16/32 GB (flash) Users On

Summary of helpful hints (from this forum and me) for new Creative Zen MP3 2/4/8/6/32 GB (flash) Users Only!
Rev..
Date: 4/28/2008
Author: ZenAndy
Creative terminology:
MP3 Player Recovery Tool - A program that resolves the majority of player problems quickly.
One click is all it takes to update your player to the latest available firmware, and to give your player a clean bill of health.
Link: http://www.creative.com/products/mp3...me.asp region=
Note: You can also go to "Creative" "Support" "downloads" choose your MP3 Player type to obtain the latest firmware and software releases.
Note: On your Zen you can look under "System" & "Information" and then compare the firmware download
releases OR you can have the "MP3 Player Recovery Tool" (above) do it for you automatically.
Note: Creative Zen 4/8/6 GB "MP3 Recovery Tool" DOES NOT stop on a firmware comparison match.
Note: All firmware releases/revisons for the 4/8/6 GB Zen also works (is the same as) for the 2 GB & 32 GB Zen.
Recovery Mode - If you experience one or more of the following symptoms, it is recommended that you boot the player into its unique Recovery Mode, and then clean up, format or reload the firmware.
. The player is not detected in Creative MediaSource or Windows Media Player
2. The battery does not last as expected
3. Your computer stops responding during file transfers
4. There is a power outage during file transfers
5. There is an error about firmware
6. LCD displays a "Firmware Problem" message
7. Your player is not responding.
8. The player is performing erratically.
Getting Started
. Load your Creative Zen software from CD FIRST and BEFORE plugging the Zen MP3 player, using the short cable, into the PC USB port to charge it.
2. Try charging the Zen MP3 player directly from the USB port on the PC. If not, make sure the USB Hub you are using is adequately powered to provide full charging current to the Zen player. Also, try to have the Zen MP3 player as the only USB device, if possible, on the USB hub.
Some/most Creative Zen flash MP3 Music players come "fully discharged" so, in the mean time, just read the manuals.
FULLY charge the Zen MP3 player for several hours (~4.0 hrs max) until the battery symbol is NOT flashing AND the battery symbol/icon has a small plug/key symbol in the middle.
After the first full charge - additional charging is much quicker about 2 /4 hours. (From 0% empty to full)
3. Go to Creative/Support/Downloads and check for the latest software releases for the Creative Zen. Then check on your Zen MP3 player under System/Information for your firmware revision. Make sure you have the latest software downloaded on your PC and firmware on your Zen MP3 player. < Latest revision [.2.0] 28Feb08>
OR
You can run MP3 Player Recovery Tool - see above.
4. In some cases you might have to do the Recovery Mode "paper clip reset" to get the Zen MP3 flash player started.
See the Zen User's Guide FAQ. The paper clip reset hole is on the bottom edge below the music pause/run switch.
(Not the slotted mic hole on the top edge of the player near the earphone jack and SD card slot!!!)
5. My preference is to have the player shutdown/off before inserting and removing the earphone/headphone plug.
Recovery Mode Using The Paper Clip OR
Alternati've Method For Recovery Mode Without The Paper Clip.
Why use it's
If you experience one or more of the following symptoms:
. The player is not detected in Creative MediaSource or Windows Media Player
2. The battery does not last as expected
3. Your computer stops responding during file transfers
4. There is a power outage during file transfers
5. There is an error about firmware
6. LCD displays a "Firmware Problem" message
7. Your player is not responding.
8. The player is performing erratically.
Save a copy of your player's content, if possible, before cleaning up the memory!
Recovery Mode Using The Paper Clip Reset Method
#. Turn off player if not already turned off
#2. Press/hold play/pause button. If you accidentally release
the button, start this reset procedure over again.
#3. Gently push the end of a metal paper clip into the reset hole on
the botton edge below the play/pause switch.
(Do not use the slotted mic hole at the top edge near the earphone jack)
#4. Slide the on/off/lock switch towards the on position - slide it to the botton hold
until the display lights up and then release.
#5. The recovery mode screen appears and four menu items are shown - see below
<Alternati've Method For Recovery Mode Without The Paper Clip>
#. Turn off player if not already turned off
#2. Press/hold play/pause button. If you accidentally release
the button, start this reset procedure over again.
#3. Slide the on/off/lock switch towards the on position - slide it to the botton hold
until the display lights up and then release. Be patient and wait!
#4. The recovery mode screen appears and four menu items are shown:
< Clean Up> - cleans, rebuilds and reorganizes your player's memory and restores it to optimal efficiency.
When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library.
Note: Your player's firmware is reset to default settings after your player's memory is cleaned up.
Note: This procedure the hide/show password is reset.
<2 Format All>- Warning - Formatting your player erases all content on your player's memory and resets your player's firmware to default settings. If possible, back up all data on your player before proceeding.
Also, you can do this from the PC see Zen User's Guide. FAQ
<3 Reload Firmware> - Caution !!!! Selecting Reload Firmware erases your player's firmware.
DO NOT select Reload Firmware unless you have downloaded a newer firmware version for your player, or have been advised to do so by Creative Customer Support.
Note: My advice when loading/replacing firmware is to connect directly
to the PC USB port without using a USB hub.
<4 Reboot> Restarts the player just like the "on/off/lock switch" when switched ON.
Note: Having NO battery energy/charge/juice this procedure will not work.
Lithium-Ion Polymer Battery Hints
Ref:
http://www.omnica.com/omniview_electronics2.htm
http://en.wikipedia.org/wiki/Lithium_ion_battery
. Allow the battery to completely discharge from time-to-time then recharge it fully.
2. Lithium-Ion batteries loses about 5%- 0% capacity per month.
3. Lithium-Ion polymer batteries have about 300-500 discharge/charge cycles.
4. A half full battery indication (50% @ /2 the battery color) used up about 24 hrs worth of battery. Below 50% the indication goes fairly fast to the max of 30 hrs. Note: The battery level indication seems non-linear through out its range.
5. Battery is Empty~0% - warning screen will appear on LCD and player might shutdown.
6. Battery is Full- 00% with battery symbol NOT flashing AND plug/key symbol in the center of the battery.
7. It takes about 2 /4 hours to charge the battery from empty to full.
8. It takes about 4 hours max to charge a "New" Zen player shipped from the factory.
9. There is a battery manufactuer's failure rate, which is normal ~ % or less, in which the Lithium-Ion Polymer battery refuses to charge. Creative, ships the Zen MP3 players with some or no charge so there is very small probability that you could have one. I call it the "Deep Six Discharge Battery" Contact/call Creative for replacement.
Documentation
There are several pieces of documentation you might need to read to fully understand and use your Creative Zen MP3 flash player to its fullest capabilities.
#. Zen Users Guide "English" - For Zen MP3 Player - download from Creative/Support/Product documentation
#2. Zen Quick Users Guide /Front/Back - download from Creative/Support/Product documentation
#3. Sync Manager (Creative Zen) Click on sync symbol on PC task bar then help
#4. Creative Zen Media Explorer - Just look under the main help menu
#5. Windows Media Player <if used>(Microsoft)Use the help files with this program.
General Tips to increase/decrease the playing time on your Creative Zen flash player.
<Creative Battery Spec: 5 Hrs. Video & "UP TO" 30 Hrs. Audio/Songs>
Please do the following:
. Volume control lower/higher - higher volume settings will decrease playing times. This is logical. More output "volume power" decreases the battery juice.
2. Audio Settings: EQ, Smart Vol, & Bass Boost will effect your playing time but I believe they are not critical as the Volume & Bit Rates(28 kbsp and others) / File Format (MP3,WMA) & Lock Switch.
3. Bit Rates & File Formats Do Matter. Bit Rates and File formats will increase/decrease your playing time.
Per Catherina-CL
"WMA files will use up more power than MP3 files, and higher bitrates more so than standard ones (like 28kbps MP3). Best thing to do is rip an album in 28kbps MP3 and leave it playing in a loop on a normal volume level. See how long the battery lasts then."
Please Note: The main difference between MP3 and WMA is the compression. According to Microsoft a 64KBPS WMA file is the same quality 28KBPS MP3. This is of course up to a person's preference but you may find you can get better compression out of WMA.
4. FULLY CHARGE your Zen. This means the battery symbol is NOT flashing AND there is a plug/key symbol embedded within the battery symbol. The battery is 00% FULL under BOTH conditions. Having just the battery symbol all green will not do it.
From the link:
http://www.omnica.com/omniview_electronics2.htm
Regarding lithium-ion shelf life, one of our engineers recently met with a battery-house representati've. It has come to their attention that repeated charging and re-charging of a less than fully discharged Li-ion cell affects the battery "gas gauge" included with many devices. Over a number of cycles there is a resultant loss in accuracy. Frequently, the indicated remaining charge has little relationship to the actual amount of life left in the cell! Fortunately, according to the battery expert, the gauge will reset itself if the battery is allowed to completely discharge from time-to-time.
5. Having different types of earphones/headphones will increase or decrease the playing time by how much "electronic load" the earphones/headphones create on the Zen player. There are some power hungry earphones/headphones out there.
The 6 ohm earbuds conserves battery power more than the 32 ohm earbuds supplied by Creative. (About 0% more)
6. Always, always lock your Zen player while playing music. This cuts off the power drain from the color 2.5" LCD and blank the LCD screen. After all, you can't read the LCD screen if it is in your shirt pocket and playing music!
7. Make sure you have the latest firmware upgrades in order to get the best of your Creative Zen Flash MP3 Player.
Troubleshooting
Your Creative Zen is extremely complex.
Check this link to peek inside player http://www.anythingbutipod.com/archi...isassembly.php
Also, this link:
http://arstechnica.com/journals/hard...ssor-behind-it
There could be a million things that could go wrong with your player so you will not be the FIRST or LAST to have a problem. Keep in mind, there are many, many others that have the Zen with no problems whatsoever. Things happen, but Creative is there to help.
Dropping a Zen or any other player might/will/possibly ruin the player for good!!!
Since this player is solid-state (no moving parts e.g. mini-disk dri've) then the only thing that will keep it from running for years is the non-user replaceable Lithium-Ion battery. I will concentrate on some troubleshooting tips which are battery related but I hope you have already the latest firmware downloaded and installed on your player
Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability thatyou could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YETbut users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"because of a " fixed shelf life" (2-3 yrs) OR too many charge/discharge cycles. A battery replacement is in order.
Methods of charging the Creative Zen MP3
. The short mini-standard USB cable provided by Creative from the factory. Plugs into a PC USB port.
2. Uni'versal Power Adapter (Creative) plugs into the wall. Works "anywhere in the world"
Note: Different countries have different wall AC voltages and hertz requirements. This has adapters for different countries/locations wall outlets and a uni'versal power supply for all voltage and hertz requirements.
Note: This is a heavy duty high/fast charging wall outlet charging adapter. (2400 ma)
3. Auto/Vehicle 2 VDC charger (Creative) or other compatible vehicle 2 VDC to USB charger.
4. EARHUGGER IPOD POWER POD - MP3-8370 (White compact module)
http://www.earhugger.com/powerPod.html
http://www.amazon.com/Earhugger-MP3-.../dp/B000QTTKSS
This compact module will solve all the following travel modes and conditions:
. Camping, hiking or outdoor travel - no PC or noAC or maybe no auto/car.
2. Airplane travel - no PC or no AC or no auto/car.
3. Train/subway travel - no PC or no auto/car
4. Car travel - no PC or no AC
5. Foot travel - no PC or no AC or no auto/car
It uses 4 ways to charge the Zen:
. Retractable mini-standard USB cord for PC charging. <--- does not communicate with PC! - only for charging
2. Retractable mini USB cord for auto/vehicle charging (Fused)
3. Retractable mini USB cord for wall 0-20 VAC 50/60Hz charging. (non-international use plug style)
4. 9 VDC battery terminal for using standard alkaline 9 VDC or high ma Lithium 9 VDC to charge the Zen via
mini USB cable. Note:You might need several alkaline batteries to charge the internal 550 ma hr Zen battery!
Great for remote destinations.
5. Rechargeable portable battery packs.
Black & Decker has several "Power To Go"models CPI0B-C & CPI20XB (not for international use because of 20 AC 60Hz only charging wall wart)
Note: There are other brands that also do this method of charging.
http://www.blackanddecker.com/Produc...Path=4033.4040
You charge this portable NiMH battery pack from the AC wall outlet so you can carry with you on trips to charge the Zen.
6. Mobile phone chargers. Some have a mini-USB plug for charging the phone but it could be used to charge the Zen BUT BEWARE IT COULD RUIN THE ZEN IF IT IS NOT COMPATIBLE! The output should have a voltage of 5 VDC +- 5% (4.75-5.25 VDC) ON THE PROPER MINI-USB PINS and a charging current at least 200 ma to 2400 ma. See this forum for the recommend phone phone chargers to use with the Zen.
Note: You are charging an internal Lithium-ion polymer 550 mahr battery in the Zen so the lower the charging current the longer it takes to charge.
Note: You will find that charging the Zen from the wall charger is much faster than the "current limited" charging on the standard PC USB port.
Note: For diagnostic purposes and emergency charging of the Zen it is wise to have an external (non-PC) charging device for your Zen.
Note: Only the battery charging symbol shows up on the Zen when using an external charger.
Scratches
All plastic screens will scratch, doesn't matter which type you have.
For minor scratches you could use the Novus three part cleaner, polish and scratch remover system. Do not use the #3 coarse abrasi've in this system! Be extremely careful in using this product !!!! Please check the web.
OR
Low abrasi've toothpase <--- some say this works
OR
CD scratch remover/repair kit <---- have not tried this.
The Zen (Flash) MP3 glass LCD screen is covered by the overlay plastic you see on the front. Worst case, you can have only the outer shell repaired and replaced by Creative.
To prevent scratches in the first place:
Use the Zen cloth bag which comes with the unit (sometimes ) to prevent scratches.
OR
Buy the Zen clear plastic case (Clear Case #70AB2600002). Sold by Creative.< I use this>
OR
Buy an clear plastic overlay. (Screen protector #70AB2600003) which goes over the LCD protector screen for protection. Sold by Creative.
OR
Also, you can cut up a "generic" PDA screen protector to fit the Zen.
OR
Obtain a "digital camera lcd screen protector" from a camera store or internet
OR
"Invisible shield" -The best protection money can buy
http://www.zagg.com/invisibleshield/...ns-shields.php
How to destroy your Zen - WHAT NOT TO DO
. Leave it in the auto/car/vehicle - the vehicle inside heats up 20-35 F higher than the outside temperature.
2. Leave it outside in freezing temperature 0C 32F. The LCD will freeze/discolor/absorb water.
Note: It is remotely possible it could recover when warm-up at room temperature.
Note: Just keep the Zen near your body heat when outside in freezing temperatures.
3. Dropping it might cause the LCD screen to crack or loosen up the internal connections to the electronics or short out the internal electronics.
Note: Use a protecti've case to cushion the blow from dropping the Zen.
4. Dropping or submerging or getting the Zen wet in water might short out the electronics and battery.
You could prevent destruction by immediately shaking the Zen vigorously in open air to dry it out.
5. Sitting on it could flex the electronics and short or open circuits which would cause a defecti've/faulty Zen.
<A bit of humor ... There is No Santa Claus, Easter Bunny or Tooth fairy and Creative does NOT give away money. If you destroy or damage your Zen you will pay not Creative>
How can you tell if your Zen is defecti've/faulty
. A "white screen" or a "totally blank black screen" shows up on the Zen LCD.
2. You cannot force the Zen into the special "Recovery Mode" menu screen.
3. The Zen refuses to "take a charge"(To charge up the internal Lithium-Ion Polymer battery)
4. The Zen LCD is cracked or distorted due to dropping or handling abuse.
5. The Zen clock does not keep accurate time (within 2 mins max per month)
Contact Creative if any of the above faults occur - the Zen is bad and nothing you can do will fix it!
WSOD "White Screen of Death"
The "White Screen of Death" is really caused by a hardware problem. You see, the internal Freescale/SigmaTel STMP3700 MP3 processor has to write to the LCD. If this operation is prevented by internal electronic opens or shorts, bad STMP3700, locked-up firmware, bad LCD or any other electronic component failure then the CPU might/will halt and refuse to write to the LCD which will be reflected in a "white screen of death" I cannot cover all the causes of the "white screen of death" but rest assured Creative should pick these problems up in their quality control manufacturing process with a 99% success rate. Problems do show up after the manufacturing process but Creative has warranty protection for this other % fault rate. (Which is normal in electronics manufacturing)
Media Content
Listening to the built-in music on the Zen is OK but after a while your question now becomes "What else can I do with my Zen "
Note: The "How to" instructions for adding Media content can be found in the Zen documentation.
Terminology:
Album: Collection of tracks or songs under one "album" title.
Artist: Track or song artist
DRM: Digital rights management - copy protection scheme - Zen cannot use music with this music protection scheme. (itunes) (But "itunes plus" will work)
Genres: Type or kind of music
<The following genres are defined in ID3v>
Blues,Classic Rock,Country,Dance,Disco,Funk,Grunge,Hip-Hop,Jazz,Metal,New Age,Oldies,Other,Pop,
R&B,Rap,Reggae,Rock,Techno,Industrial,Alternati've ,Ska,Death Metal,Pranks,Soundtrack,Euro-Techno,
Ambient,Trip-Hop,Vocal,Jazz+Funk,Fusion,Trance,Classical,Instru mental,Acid,House,Game,Sound Clip,
Gospel,Noise,AlternRock,Bass,Soul,Punk,Space,Medit ati've,Instrumental Pop,Instrumental Rock,
Ethnic,Gothic,Darkwave,Techno-Industrial,Electronic,Pop-Folk,Eurodance,Dream,Southern Rock,
Comedy,Cult,Gangsta,Top 40,Christian Rap,Pop/Funk,Jungle,Nati've American,Cabaret,New Wave,
Psychadelic,Rave,Showtunes,Trailer,Lo-Fi,Tribal,Acid Punk,Acid Jazz,Polka,Retro,Musical,Rock & Roll,
Hard Rock
<The following genres are Winamp extensions>
Folk,Folk-Rock,National Folk,Swing,Fast Fusion,Bebob,Latin,Revival,Celtic,Bluegrass,Avantg arde,
Gothic Rock,Progressi've Rock,Psychedelic Rock,Symphonic Rock,Slow Rock,Big Band,Chorus,
Easy Listening,Acoustic,Humour,Speech,Chanson,Opera,Cha mber Music,Sonata,Symphony,
Booty Bass,Primus,Porn Groove,Satire,Slow Jam,Club,Tango,Samba,Folklore,Ballad,Power Ballad,
Rhythmic Soul,Freestyle,Duet,Punk Rock,Drum Solo,A capella,Euro-House,Dance Hall
<A bit of humor: I think the above Genres lists are missing two - "elevator music" & Crying and Whining e.g. Country Western>
ID3 Tags: Internal file information associated with an Mp3 or wav audio file. This format contains
Track number, Album name/title, Genre, Artist and Song Title which can be sorted and indexed by
the Zen device.
IPTV: Is a system where a digital television service is deli'vered using Internet Protocol over a network infrastructure, which may include deli'very by a broadband connection. http://zencast.com/
JPEG: Is a commonly used method of compression for photographic images.
This is the only photo format used by the Zen.
MP3 and WMA music tracks: Music format used by the Zen.
Note: Having the wrong bit rates will drain the Zen battery faster. (See above)
MP3: Is a digital audio encoding format using a form of lossy data compression.
Non-protected AAC: Files are regular AAC files without any DRM: they can be converted to other formats (like MP3) and can be played on an unlimited amount of devices and burned an unlimitd amount of times. They have no restrictions.
Podcast: Is a series of digital-media files which are distributed over the Internet using syndication feeds for playback on portable media players and computers. http://zencast.com/
Protected AAC: Files are AAC audio files that contain DRM (Digital Rights Management), most often music purchased from the iTunes store. The Creative Zen cannot use these files.
Note: "Itunes Plus Store" have songs without DRM which the Zen can use.
Ripping CDs: Copying tracks from an audio CD on a PC and downloading tracks to the Zen.
Note: Use the Creative Zen Media Explorer for ripping audio CD is one method.
Song Title: Name of song or track
Track Number: Numerical number of track of CD album.
Track: General name for song or song title.
Unprotected AAC format: Music format used by the Zen
WMA:Is an audio data compression technology developed by Microsoft. The name can be used to refer to its audio file format or its audio codecs.
WAV: (or WAVE), short for Waveform audio format, is a Microsoft and IBM audio file format standard for storing an audio bitstream on PCs.
Note: The Zen's built-in microphone produces this audio file format.
Zen Audio Format:MP3, WMA, WAV, non-protected AAC (.m4a), Audible (2, 3, 4)
Zen Media Content: Video, Music, Audio, Photos/Images transferred/dowloaded into the Zen
Zen Photo Format:JPEG
Note: You can copy/drag/paste JPEG photos from your PC to your Zen for viewing.
Note: You can import photos & view photos from the SD card.
Zencast Organizer: Seamlessly integrates ZENcast media files with Creative portable media players and/or your computer
Zen Video Format:MJPEG, WMV9 and (with transcoding - MPED4-SP, DivX 4/5 and XviD)
Warning - In some countries (including the US) its illegal to do:
Copying audio DVD & DVDs
Defeating DRM MP3 Music (Digital Rights Management)
Intercepting/copying (non purchased) music.
Downloading music/songs from an illegal or "free" rouge website.
General Media Content links:
http://pro-music.org/Content/GetMusi...lineStores.php
Note: Check to see if your music files/tracks contains ID3 tags.
Note: ZEN also supports iTunes Plus tracks from the iTunes store,
Note: The following media content is only a small fraction of means and ways
of collecting/dowloading media content to the Zen.
Media Content from Creative Website(s)
Note: The Media Content can be found under "Fill your Zen" on the bottom of the Creative Zen product page.
http://zencast.com/
ZENcast is the ultimate source for free IPTV channels, video blogs and podcasts on the Internet. It provides quick and easy access to a wide range of interesting and entertaining video and audio content online.
http://www.audible.com/adbl/site/cre...seBVCookie=Yes
Audible.com - Audible.comis the Internet s leading audio provider of bestselling audio books, comedy programs and today s most relevant magazines and newspapers
http://creative.vongo.com/
VONGO is the video download service that gives you instant access to over 2500 hit movie and video selections from Starz .
Watch movies whenever, wherever on your ZEN. A great entertainment venue for watching movies while on the road or on the go.
http://www.napster.com/creative/
Transfer unlimited music to your ZEN without paying per song.
With Napster To Go you can:
Choose from over 5 million songs, plus new releases every week
Play music instantly from any internet-connected computer
Find old favorites and discover new music by exploring playlists, radio, Billboard charts and more
Create a library of your favorite music and build custom playlists.
http://www.emusic.com/ZEN
Choose from over ,500,000 songs
Burn unlimited CDs
Compatible with every MP3 player
No confusing restrictions-Own your music!
http://www.lala.com/frontend/action/...=user:2672@223
Why pay 99per song when you can get the whole album for $At lala.com, you can trade your used CDs for new music.
.8 million titles available for trade. CD quality guaranteed.
Every CD you receive is yours to keep - no restrictions.
Pay only $ per CD received. No monthly fees or commitments. Sign up is FREE.
http://www.amazon.com/b/ &node=62663
Buy or Rent Movies Online
Watch DVD-quality video downloads on your PC or ZEN
Conveniently download from your PC at work to your PC at home
Discover thousands of TV shows & movies available for download
I started this thread in April 08 to help other new Creative Zen MP3 (Flash) users. If there are common threads that are posted from new users then I try to make a section to inform other new users in solving their similar problems. I cannot believe that this thread was viewed over 0,000 times! Thank you for your "viewing" support.
Please note: This thread is constantly changing so check back for any new helpful hints, problem solving, troubleshooting and practical solutions for the Creative Zen.
"The Creative ZenR O C K S"
Zenandy
Message Edited by Zenandy on 08--2008 08:26 AM

Hi,
I'm from germany so no 'best buy' but I think I will lock around sleeve/bag for a different product with same measures. Any tip?
The clear plastic case is not what I want. I would like to use the player without such protections. I just want a sleeve to protect the player while its in my jacket/pants.
Btw, i have bought this version: Creative Zen (maybe european version?). I also doesn't seem to have your mentioned sleeve. I also couldn't find it on the website.
Anyway, thank you,
Chris

HELP!!! Creative Zen Vision M - unresponsive in ANY way...NEED HELP!

Ok, so this might be a very simple question to answer, but I'm very worried.
Pretty much, I had been using my Creative Zen Vision M (30 gig) for a long time, but stopped about a year ago. The batteried drained, and I didnt get around to charging it.
Now, it's been about a year, and I've tried plugging in the Zen into my computers to charge.
There is NO recognition of the player, no yellow alert, no new device alert, NOTHING.
The blue light at the top DOES NOT flash
And My media explorer thinks that it is not connected to the computer.
I've read a lot about Zens going black, and the blue light keeps flashing, but literally, from the time I plug in the Zen, to when it's sitting on my shelf, I notice no difference. I cannot turn on the player and it wont charge.
I tried using USB ports in the back, as well as leaving the zen plugged in all day to "Charge". Over 8 hours later, and the player does not budge.
I do not own an adapter to the Zen, but I tried a 4.5V sony one, and recieved nothing.
The simple question is:
After letting the player drain, and die after just under a year of no use, has my player bit the bisquit's
OR
Is my battery (or firmware, which unfortunately I have no idea what it is, but it sounds like I can upgrade without having the player turn on) simply taking it's sweet time to recouperate.
PLEASE LET ME KNOW!!! I am very desperate to get my player working again.

Leave the player connected to the computer & use a REAR USB port(with the computer on) for 24hrs. Or use a wall charger to charge the battery . It may take a hour for it to just start charging plugged in but once it does let it FULLY charge. That means until it stops blinking the battery icon it full & the player cuts off when done. Now I know Creative wall chargers are not easy to find & they are not cheap. The Sony PSP wallcharger is compatible with the players adapter(plugs into the center hole on the dongle) Also to get it charging after it has been connected for a time hit the Reset? while connected.Not easy but doable with a thin pin.

Help transferring music to Creative Zen Touch *PI

Alright I'm having a little trouble tranferring music over to my Zen Touch. If anybody can help me I'd appreciate It. I read that you press the two arrows in the bottom right corner and press the next arrow well here's what I get. Sorry for the bad pictures.
A pic of everything
http://img.photobucket.com/albums/v325/ravyc23/default.jpg
Now here's a picture of when I press the 2 arrows and then the bottom arrow that comes up next:
It says " Please ensure that track(s) are selected for this operation"
http://img.photobucket.com/albums/v325/ravyc23/error.jpg
And here's a picture of when I press the top arrow.
It says " Now Transferring" Status: Complete Destination: PC Music Library
http://img.photobucket.com/albums/v325/ravyc23/error.jpg
After all this still don't have any music in my MP3. What am I doing wrong? I appreciate as much help as possible. Sorry but I don't know how to post pictures, copy and paste the url if you would. Thanks.

What version of Windows are you running?
Do you have the drivers installed?
Check Control Panel, Add/Remove Programs. You should see:
Creative Jukebox Driver
Creative MediaSource
Creative Zen Touch

Need Help With My 40G Creative Zen Touch Mp3 Play

Got this beautiful mp3 player for a steal at only $95 dlvd!
Works great, only problem is I just installed the software and when I run the Organizer thing, it doesnt detect any mp3s. So when I go into my folders containing mp3's they dont show up. I tried to associate formats using the File Options in the settings menu but there are no file types listed to associate! Im confused at what to do.
Also when the program software was installing I kept getting error messages relating to the registration of certain parts of the program, it still installed complete but gave me a error message to report to Creative. Everything works fine so far though?
Can anyone help me out here or recognize the problem?

micromouse wrote:
Your installation did not complete successfully.
<FONT face=Helv size=2> Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site. Make sure that you install this first before installing the rest of the MediaSource plugins listed below.
- (Depending on your product and firmware)
For non-PlaysForSure Zen series: Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
or:
For PlaysForSure Zen Touch: Download and install the Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players.
- If it is listed for your product: Download and install the latest Creative MediaSource Plugin for CD Burner 3.0.8 from your product download site.
Hi thanks for the help, Im not sure if my ins the Plays for sure model or not? Its the Creative Zen Touch 40 GB. I bought it without a manual so im not positi've how to check the details. It came with a software installation CD, that is what I used for the software. So does this mean I just need to download the plugins you listed? Is that what is affecting the Organizer in the fact that it doesnt display mp3s?

Connecting a Creative Zen to MBP

When I connect my Creative MP3 player to my MBP nothing happens, however when I look in the System Profiler it shows up under the USB devices. How to I transfer files to it? It seems there is no OS X software on Creative's website to do this. Thanks

Run /Applications/Utilities/Disc Utility and see if it appears? Does the 'Mount' button light up or not?
It's probably formatted for PC's with Creative's version of the iTunes software on it I guess ? If you wipe the drive by Formatting you could then write files to it, but you'd have no software on there to play them with ...
i.e. bottom line is it's not compatible with iTunes/Mac OS if there's nothing on their web site to support this and you can't mount the drive.
Addendum:
Check this out http://www.wentnet.com/projects/xnjb/
"XNJB is a Cocoa graphical user interface for Mac OS X for the Creative Nomad range of portable MP3 players and newer MTP players."

How do i transfer songs on creative zen to compu

i have a new computer and i want to tranfer the songs on my creative zen touch to the new computer. i thought that i could just copy and paste, but it wont let me do that. what do i do?

Are those songs protected with DRM protection? Do they show a lock icon when you're using MediaSource to transfer them?
Jason

Error connecting my Creative Zen Mosaic to my computer

When I try to connect my Zen Mosaic to my computer and install the hardware, I get this error: "Cannot Install this Hardware. There was a problem installing this hardware: MTP Device An error occurred during the installation of the device. The filename, directory name, or volume label syntax is incorrect."
I have tried changing USB ports.
I have uninstalled and reinstalled the device.
I have uninstalled and reinstalled the Creative Centrale software.
I am running Windows XP with the Service Pack 3.
I do have Windows Media Player .
?I don't know what else to do. I don't have another computer to try it with at the moment.

:? I listed the error I get above. This is the error I get when I try to install the drivers through device manager and/or the hardware wizard. I can't find any other information aside from this. If there's another place to look, please let me know.
This is the error:
"Cannot Install this Hardware. There was a problem installing this hardware: MTP Device An error occurred during the installation of the device. The filename, directory name, or volume label syntax is incorrect."
I did try formatting the device (although there is nothing on it yet because I haven't been able to get it to connect) I also rebooted it. I am hesitant to remove the firmware since I can't get it to connect to the computer. I'm not sure if I would be able to put the firmware on it again if my computer won't recognize it. And I'm not sure if the problem is my PC or the player. If it's my PC, I'd really be out of luck then!

Connect my Creative Zen V Plus to my Panasonic Stereo SC-P

Indeed... when I connect my Zen to the USB port of my new Panasonic stereo, it doesn't work. A message "UNSUPPORT" appears on the stereo.
I have tried on others stereo at the shop and the same thing happens. At the shop, they told me it comes from my Zen, which wouldn't be updated.
So I've just downloaded firmware upgrade, and the problem?is still here.
Can?someone help me ?
Thank you in advance.

Someone correct me if I'm wrong, but the Zen and Zen V+ (maybe more, I only have these two) are not USB compliant memory devices. You must have Creative drivers loaded onto your reading device (meaning it will only work with computers that can have drivers loaded into them such as a PC or Mac). Welcome to the 990's (opinion).
About all you can do is plug the headphone output of the Zen to the audio input of your stereo (hopefully it has one). Too bad because over the last few years, most of the MP3 players out on the market (even the cheapest ones) act as a USB compliant memory device That way, they don't have to distribute a driver disk. You would have thought these would be the same, but maybe with further updateds, that will happen.
Message Edited by rally4893 on 0-2-2008 08:2 AM

Develop software for connecting to creative zen touch and other devices not recognized by wind

hi there,
as a programmer i wonder, is it possible to obtain information of how to connect to usb-connected creative device (which is not recognized automatically by windows, as the zen touch) and how to communicate with it's is there any documentation about that available to "non-creative" ;-) developers?
the idea is to create a plugin (e.g. for musikcube) that enables the programm to access the files on the device.
i know there are third party companies that do provide software for connecting to e.g. zen touch, but i do not think that they have figured out every little bit by themselves, have they?
greetings and thanks a lot
asdf

Try this:
Download <a href='http://www.delldjsite.com/forums/attachment.php?attachmentid=444' target=_blank>this[/url] file. Extract it to whatever folder you like. Inside that folder run the file fixup.cmd. A DOS window will open up and start display messages on what its doing, when its done it will instruct you to remove the device from Device Manager and reconnect it.
Try this and see if it works.

Connection Problems with Zen Wav & Compu

When plugged in, the mp3 player shows that its connected. The computer does not seem to sense it however, be it as an external dri've or by the Media Explorer. Would appreciate any help.

Numenor9,
So you have already updated to the PlayForSure(MTP) firmware for your Zen Touch player? Take a look at this knowledgebase article SID4763 and follow the ste
ps.
Jason

HELP. 'Firmware Problem' (Creative Zen 20

I have a zen 20gb and when I turn it on it comes up with a message saying 'Firmware Problem'. Ive tried resetting it but it just does the same thing.
What do I need to do to get it working?

I AM COMMANDO :robothappy:Hi,was wondering if anyone can help me,my mp3 zen 20gb?player after few years of use now starts up and says firmware problem after trying to rebuild library, i have got it into recovery mode,and downloaded the firmware from asia creative website, however when try to start the application, it asks what language,i have chose like 4 different languages,but everytime,nothing happens after click language,just goes off and back to desktop, when click alt cntrl delete,says program not responding,and i have to reset PC. Does anyone know where can get orignal firmware,or the new firmware that actually works for zen 20gb?cheers for help

Help!! Cannot connect my creative zen to compu

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