Help! Cannot download videos from iTunes
I can purchase and transfer music all day long, but when I try to purchase videos, I get an Error message -- no code or number --- and it says try again later under advanced, check music purchases. When I do that, the same thing happens. The error message says cannot write to disk or something like that.
Thoughts?????
Hmm... I know this has to do with a corrupt folder or a folder without permissions. I forgot exactly how to fix it B Noir or Katrina will hopefully post they been at this longer than me But you could go here and read thru afew things and email the music store about this issue here http://www.apple.com/support/itunes/musicstore/video/
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Help-cannot download podcast from itunes to ipod. error msg
I have the IPOD video 30gb, 5th generation, and have itunes 7.02..
I am able to download the podcast from itunes into my library, but am unable to download it onto my ipod. an error msg pops up:
"...was not copied to the IPOD because it cannot be played on this IPOD."
I've searched and searched for an answer to this, and it appears to be a somewhat common problem with the itunes upgradeto 7.02
does any one have a solution?!?
HELP! (i'm an ipod newbie-and this is driving me absolutely MAD!!)OMG-i just figured it out!!
*first of all, i came across this in the itunes store help area-->
"Why won't some video podcasts play on my iPod?
Some video podcasts, while playable in iTunes, are encoded in formats that are not compatible with iPods. To convert those videos so that they are iPod-compatible, highlight the video in iTunes, right-click on the selection, and choose "Convert Selection for iPod". iTunes will automatically re-encode the video for playback on iPod. Go to the Movies section of your Library to find and play the converted episodes.
*i had converted the podcast previously, but i had just continued to try and transfer it from the podcast section rather than going to the movie's section, and dragging it from there. once i did that, it worked!
hope this helps anyone else out there, as i did come across a few other queries... -
Please help. I recently upgraded to IOS 8.2 and i realised
that all my downloaded videos from itunes have somewhat vanished. I see the
cloud sign with the downward arrow. However they won’t play, i am being
required to DOWNLOAD them again. This is both in my iPhone and Ipad. Is there
any other way to go around this? As I do not want to download a second time,
that would cost me more money.Hello ogojohn,
Thank you for using Apple Support Communities.
The icon indicates an item that is available for download. This is usually because it has been downloaded previously by the account you are logged in under and will not be charge again for the download. See the following article, while it references iTunes for Mac and not iOS, it is the same.
iTunes 12 for Mac: Download previous purchases from the iTunes Store
Regards,
Jeff D. -
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my iPad mini cannot download books from iTunes - help
Hi, debikay45.
Test to see if you can download a free application from the App Store. If this was successful, test downloading the book again. Try closing all open applications and power cycling the device, test the results. Make sure you have an active Internet connection. If these results were unsuccessful, see the steps in the article below that refer to iOS.
Isolate the issue: (Mac OS X, Windows, iOS)
Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the "Blocked by software firewall" section below.
Test using another device.If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
Test using another network.
Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
If the issue disappears while connected to another network, you may need to work with your support options to open access to:
itunes.apple.com
ax.itunes.apple.com
ax.init.itunes.apple.com
albert.apple.com
gs.apple.com
ax.phobos.apple.com.edgesuite.net
mzstatic.com
Note: iTunes may use the fully qualified version of these addresses for additional security.
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
It is critical that your date, time, and time zone be correct:Windows:
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Mac OS X:
From the Apple () menu, choose System Preferences.
In System Preferences, click Date & Time.
Enable the option to "Set date and time automatically" if it is not.
Click the Time Zone tab and adjust the time zone to match your current location.
iOS:
From the home screen, tap Settings > General > Date & Time.
If the option exists, turn off Set Automatically.
Verify the time zone and time (in the status bar) are correct for where you are currently.
If not, adjust the incorrect setting accordingly.
If everything was correct and the option exists, turn on Set Automatically.
Remove any restrictions that may be causing the issue:
Windows:
It is recommended you use iTunes from an administrator account.
Refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
You can also check using iTunes Diagnostics if you are recognized as an administrator by iTunes.
Mac OS X:
It is recommended you use iTunes from an administrator account. To become an administrator account, from the Apple () menu, choose System Preferences.
In System Preferences, click Accounts.
You may need to unlock the lock in the bottom-left corner of the window to make changes. If you can unlock the lock, you are already an admin user.
Under the account you are using, it may say "Standard." Enable the option to "Allow user to administer this computer" to make the user an admin account user.
From the Apple () menu, choose Log Out.
Log back in and return to using iTunes. Test to see if the issue is resolved.
iOS: Restrictions can limit your ability to purchase some content. Check restrictions via Settings> General > Restrictions if you're unsure about those settings.
After isolating the issue to iTunes by following the above steps:
If the issue still occurs and iTunes displays an alert message with a specific code, please see the section below titled "Specific Conditions and Alert Messages" for additional troubleshooting steps.
If the issue is still not resolved and there is no specific code or alert message, you can visit the iTunes Store Discussion Board to try to find additional information for help resolving your issue:
You can also contact AppleCare to discuss your support options. Depending on your product’s coverage status, you may need to pay for support.
iTunes Store Discussion Board (Mac)
iTunes Store Discussion Board (Windows)
New routers or a new Internet Service Provider (ISP) may limit your ability to connect to iTunes Store. Let your router manufacturer or your ISP know about the ports and servers in this article and confirm that they are compatible.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
I click on the icon "Videos", it says "no Videos, You can download videos from iTunes". I click on iTunes, it gives back this message "Cannot connect to iTunes Store". HOW CAN I CONNECT TO iTUNES THEN?.
I have little bit not same, I have videos in iTunes already, when I click to download the videos they work but at the end coming finish will say can't download, let me try again but I try many times already, still not work........
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The 2330 error often means some sort of damage to the filing system as might happen if the battery fell out while the disk was in use.
Try running a disk check to see if it finds and fixes any errors.
http://support.microsoft.com/?kbid=315265 -
Downloaded video from itunes wont transfer to pod
downloaded video from itunes but it wont transfer to pod. I have a video ipod. It shows up in my library under Music Video. But I cant find it anywhere on my ipod. After other new music has tranfered fine.
Hi i was just wondering if your problem has been sloved yet because i am having the same problem with my music video i can't find it anywhere on my ipod please let me know
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Will I be able to watch a purchased, downloaded video from itunes anytime, anywhere in the world on my ipad2?
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TX, Amit -
Asked to put security questions and answers. Click "Done" and it does not lead me anywhere. Now cannot download anything from iTunes Store.
Anyone has been having this problem?I have the same issue, bteween France and The Netherlands. No solution found yet.
Worse even. My credit card is not from The Netherlands, and the dutch store does not accept a creditcard from outside NL. So i used my french card to buy one app using France has my home country. Luckily the app's language remained English, but now the french store seems to be offering me frech versions of existing (free) apps which i dont want. So i cant use the updates.
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Typical Apple ..... ? ! !
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I have plenty of storage space on iCloud, but whenever I try to download songs from iTunes a popup says my storage space is full. Any help please?
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No picture or sound on downloaded video from iTunes
I recently purchased a video from the iTunes store and I searched the forums for nearly an hour and couldn't find anything that helped. The file was rather large (2.18 GB). When it had "finished" it had an error mesage next to it "Network Connection Refused" or something along those lines. After that, it did not automatically load the videos into my "purchased" playlist. I had to manually track down the finished downloaded file on my hard drive. I added the file to my library in iTunes just fine, but if I try to play the video from iTunes (or after I loaded it onto my iPod for that matter)I just get a gray picture and no sound, yet the movie slider is showing the 3:07:55 and is moving as if a movie is playing. I haven't had any trouble with this in the past with music videos or podcasts or anything like that and I have sufficient space on my hard disk. Any suggestions would be greatly appreciated. Thank you for your time.
Dell Inspiron 1501 Windows XP LaptopI have all the drivers updated for Vista Business (I have switched from XP Pro to Vista Business since I posted). When I had XP Pro all my drivers were up to date as well. I have had several videos work from before. What was interesting though was that because the file was so large (2.17 GB) I had to let the computer sit overnight. When it finished though, there was a network error of some sorts, though it showed that the download had completed. I said "OK" and thought that it would put it into my purchases playlist, but it did not. I had to track down the file manually and imported myself, but what I get is a gray screen when trying to play in iTunes 7 and a black screen when on the iPod. The interesting thing though is that the slidebar for the time is moving with no picture or sound. I think there may be something I need to do to the file, but not quite sure. Any ideas? Thanks!
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HT201077 I cannot download video from shared photostream
I can upload video to a shared photostream. I can see video in my and others photostreams. But I cannot save any video from shared photostream to my Ipad. It is declared officially that it is possible. But after I tap SELECT and tap a video in shared photostream, the DOWNLOAD sign in the left top corner does not become blue. It stays grey and does not offer any options if I tap it. If I do the same actions with any photo (not video) it works well. But with video it refuses to activate this download sign in the left top corner of the screen.
Hi Lofer8218
Thank you for posting and welcome to Nokia Support Discussions!
You can download an application from Nokia Store that will let you download videos from Youtube.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution" -
Cannot download video from YouTube
I cannot download vedio from YouTube i am using asha 305
Moderator's notes: The post was edited. A more appropriate subject is provided.Hi Lofer8218
Thank you for posting and welcome to Nokia Support Discussions!
You can download an application from Nokia Store that will let you download videos from Youtube.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution" -
Cannot sync videos from iTunes to iPhone 5S
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That process seems to have corrected 1 or 2 other minor issues, including one where iTunes was 'syncing artwork' for a long time on every sync.
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