Help! Cannot reinstall Indesign - creative cloud thinks it is still on Mac after deletion!
Hi,
I recently installed Creative cloud in order to try out Indesign etc. Unfortunately my start-up disk got full, so I deleted them all. I then went to reinstall them, after telling the creative cloud to use a different file location - on an external harddisk. I successfully downloaded and installed Photoshop and Illustrator. However, when I tried to reinstall Indesign, the Creative cloud seems to think it is still on my Mac - which it certainly is not! The only active button neaar Indesign is "tutorials". So now I do not have the programme, and I cannot find a way to reinstall it.
HELP! I really need the programme for a course I'm taking.
Run the Cleaner tool:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium
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I cannot reinstall the Creative Cloud Desktop Application
Yes, I have checked similar questions!
I have a CC Photography plan and am running Windows 7 Home Premium 64bit.
I wanted to update Lightroom to Lightroom CC from 5.71 but the Creative Cloud App failed to run. I attempted to reinstall it but it fails with error code 50.
I have attempted to remove the app through Windows Control panel which failed and so I downloaded and ran the CC Cleaner app. Creative Cloud app will not install
I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week.
To add to my problems, I originally had a standalone version of Lightroom 5 which I considered may be causing a conflict. I have logged out of my account and attempted to re log in and my serial number is not accepted!
I am totally confused. There appears to be several others experiencing similar issues but none of the suggested solutions that I have seen appears to work for me.
Adobes help seems somewhat lacking. Can any users suggest a solution? I have considered a total uninstall and reinstall but am loathe to go down that route blindly.
Can anyone offer a solution please?
This is the relevant content of the Creative Cloud Cleaner.lof fil:
Gen_WWCombined-en_US-20121017_1230
[Sun May 03 15:16:54 2015] Please enter (y) for Yes or (n) for No. ... >>
[Sun May 03 15:16:56 2015] Choose from one of the following options to clean up :
[Sun May 03 15:16:56 2015] 1. All
[Sun May 03 15:16:56 2015] 2. Adobe Flash Player 10.2
[Sun May 03 15:16:56 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Sun May 03 15:16:56 2015] 4. Creative Cloud 2014 only
[Sun May 03 15:16:56 2015] 5. Creative Cloud only
[Sun May 03 15:16:56 2015] 6. CS6 only
[Sun May 03 15:16:56 2015] 7. CS5-CS5.5-CS6
[Sun May 03 15:16:56 2015] 8. CS5-CS5.5
[Sun May 03 15:16:56 2015] 9. CS3, CS4
[Sun May 03 15:16:56 2015] 10. Adobe Id credentials
[Sun May 03 15:16:56 2015] 11. Quit
[Sun May 03 15:16:56 2015] Choice :>
[Sun May 03 15:17:02 2015] User selected: Creative Cloud 2014 only
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\pdb.db"
[Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\Media_db.db"
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sun May 03 15:17:02 2015] List of products installed on this machine
[Sun May 03 15:17:02 2015] Listing products for cleanup:
[Sun May 03 15:17:02 2015] 2. {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Adobe Photoshop CC 2014 Core
[Sun May 03 15:17:02 2015] 3. {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} Adobe Lightroom
[Sun May 03 15:17:02 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sun May 03 15:17:05 2015] response 1
[Sun May 03 15:17:05 2015] The following product will be removed: Adobe Creative Cloud Desktop
[Sun May 03 15:17:05 2015] The following Product has been selected for removal : Adobe Creative Cloud Desktop
Please confirm that you want to remove the selected product from Installer Database .
[Sun May 03 15:17:05 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Sun May 03 15:17:08 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sun May 03 15:17:08 2015] OSVersion : 64-bit
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AAM
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Sun May 03 15:17:08 2015] CoreSync custom hook not found
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Retry deleting the folder since folder still exists
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Sun May 03 15:17:08 2015] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702 folder as backup of PDB and MediaDB for this session.
[Sun May 03 15:17:08 2015] LOG FILE SAVED TO: C:\Users\Bob\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sun May 03 15:17:08 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Sun May 03 15:17:08 2015]
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
[Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
[Sun May 03 15:17:08 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------
[Sun May 03 15:17:08 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Sun May 03 15:17:08 2015] ---------------------------------------------------------kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob -
How do I get creative cloud to no longer recognize Dreamweaver CC2014 was installed and to get it to reinstall it for me?
Smorris99 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Dreamweaver.
-
I have to reformat my hard drive and reinstall all of my programs. What do I do about Creative Cloud? I also still need access to CS6 (I have a Marksware converter for InDesign to Quark).
This is a MacBook Pro 15" (Model number A1286) running Mavericks. Hard drive is fine but system software has been corrupted. I cannot simply restore from Time Machine as it will copy the corrupt system.
Will I have to find all of my serial numbers before I can launch any of the programs?
ThanksFor the Cloud, you log in to your paid Cloud account and download & install the same way you did the first time
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
If you have the perpetual license version of CS6 you install from your original media and use your serial number
If you have the version of CS6 that is installed via the cloud use this link
http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html
-or http://www.adobe.com/downloads/other-downloads.html -
Attempting to download Premiere CC on a second computer while my primary one is being repaired. Computer had CS6, I removed it. Now Creative Cloud thinks it's already downloaded and it is not. Please help. <Removed by Moderator>
You will need to provide more information if the following does not match your situation.
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
I am correctly login Safari but since this afternoon I cannot get the creative cloud application to work. Help
I am correctly login Safari but since this afternoon I cannot get the creative cloud application to work. Help
-
Help
in this for 3 and a half hours now and really nervous bout it.
adobe photoshop cc 2014 crashes at startup /
solely photoshop : lightroom illustrator indesign okay /
GC driver up to date (nvidia 740M) /
windows 8 /
uninstalled software and reinstalled from creative cloud app /
disconnected profil creative cloud and reconnect /
moved preferences out /
I just have installed a fresh OS windows 8 and nothing but the adobe apps /
nothing solved /error report ready to send
(edit)
funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
(did the screen copy, exported in jpeg srgb from illustrator)exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
i ignored i was using a 8k screen till now
please help
Cheers,
Arnaud. -
Will Adobe indesign cs6 books work with the adobe indesign creative cloud version?
Will Adobe indesign cs6 books work with the adobe indesign creative cloud version? Any help would be greatly appreciated.
I think, this question is a very good one.
If I have a *.indb document created in CS6, populated with InDesign documents from CS6, what to do, if I want to migrate my workflow to the latest version of InDesign CC-2014?
Short answer (avoiding trouble and headaches):
1. Convert all your InDesign documents from CS6 to CC-2014 (*)
2. Use NEW document file names for all your CC-2014 InDesign file types: *indd, *indt, *indl
3. Build your *indb documents for CC-2014 anew.
4. Use NEW document file names for CC-2014 InDesign file type: *indb
But isn't that a tedious task to do?
Yes. But fortunately there are some scripts around helping you with the conversion process.
See Peter Kahrel's website. Especially:
Free script Batch convert/export InDesign documents | Peter Kahrel
There are others as well…
Uwe
*Before migration of the workflow batch export all InDesign CS6 documents to IDML and PDF. -
Reinstall a creative cloud application?
Hi all,
I had some trouble connecting my adobe account and my typekit account. Recently, I got it all sorted out, and wanted to reinstall photoshop cs6 from creative cloud. However, whenever I opened up the client (I'm on Mac OS X), I didn't see a way to uninstall photoshop.
So, I just deleted it from /Applications, thinking maybe the client programmatically looked there to see what was installed ,etc. That unfortunately didn't fix my problem, and I still need to download photoshop.
Any ideas how to reinstall it from creative cloud? I haven't been able to find a way to do so.
Thanks!Hi,
That doesn't help with reinstalling which is what @conner actually asked.
How do you reinstall a Creative Cloud application?
The Application Manager doesn't give the option, so do you just download a new copy from the Adobe site and install?
Thanks.
Edit: Just tried to download the demo version of Acrobat X, but there's no Mac version.
Is there a Mac OS trial version of Acrobat X?No, a trial version of Acrobat X Pro for Mac OS is not available at this time.
(http://www.adobe.com/au/products/acrobatpro/faq.html)
Suggestions? -
The files for after effects are not ther but still creative cloud thinks its installed
My Macs Creative Cloud thinks that I have After Effects CC installed but when i search my mac no files are there :/ help me get a sollution as to how to fix this.
Hello,
as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
Sometimes the "opm.db file" is the culprit. In this case you should delete it.
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter -
I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
Hello, I had an Adobe Muse membership and I have changed it to a full Adobe Creative cloud membership. The problem is when I login in to business catalyst and try to push live a second site, it tells me as follows: Your Adobe Creative Cloud Membership has reached its limit for hosted sites.
I think business catalyst has not recognize jet that I have change my Adobe Creative Cloud Membership and does not allow me access to the 5 sites that are supposed to come with my adobe creative cloud.
Please help me refresh my status on business catalyst so I can publish my 5 sites.
thanksHi,
Please reach out to our direct support via case or live chat as this may require escalation. It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve. We'll need your ID(s) plus any additional details so we can correct this for you.
- http://helpx.adobe.com/contact.html
Thanks,
-Sidney -
Cannot sign into creative cloud from 2nd computer, if try to use activation code error message is "oops, already in use"; cannot use creative cloud to access XI, want to use XI on more than one computer
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup -
I need to reinstall many Creative Cloud applications, but I am unable to do so
I need to reinstall many Creative Cloud applications, but I am unable to do so because I am told the Application Manager is damaged. I have reinstalled it, but the problem continues. Any helpful ideas? I am using MAC OS X LION Version 10.7.5
Thank you
BethThe CC has been activated twice In the months of June & July this year. To install & activate it for third time.
You need to deactivate it from PC,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Signout.)
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
In case the is still not resolved, please contact Adobe at
http://adobe.ly/yxj0t6
Regards,
Rajshree -
have Creative Cloud Subscription- Windows 7 ultima--16GB ram memory-Photoshop cc 2014 updated- I cannot find the Creative Cloud Libraries instead I get My Libraries that I have not created- I cannot find the Assets tab. Tried several links no solution. How can I get the Creative Cloud Market Library?
kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob -
How to save down from InDesign Creative Cloud version to CS5? Have exported as .idml file but still get messages that plug-ins are missing although CS5 confirms it is fully updated.
Yes. Thanks. I misled myself based on another post. Successfully did this by selecting "File," "Save a copy ..." then choosing "for CS4 or later (IDML)"
It required some patience and several tries, but I think that was due to hardware (memory) being overloaded by CC Cloud version or something. It was a 50 MB, 500-page file and took 17 minutes to convert/save,
Re-capping: from CCloud to CS5, don't use "Export" (to IDML); use "Save as" or "Save a copy" and select "for CS4 or later (IDML)".
Advice much appreciated.
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