Help "Cannot Restore Backup" - Lost all my sons baby photos from birth

Hi All,
When trying to restore my iPhone I receive this message "Cannot Restore Backup" when selecting any of the three previous restore points. I had a live chat conversation with apple; they confirmed all three of my backup's are ok their end and recommended that I try the two finger reboot and reset my wifi. None of this worked so they suggested that I tried again in the Apple store using their wifi.... Again didn't work. Made a appointment with the genius bar and they tried a DFU mode reboot with no joy. Next they tried a restore using a new hand set but this also didn't work. Apple has now set a call back for 4:15 tomorrow 3/11/14.
I am now pretty concerned as iCloud has all my photos of my baby sons photo since he was born, which are priceless photos. I don't care about my app etc but I really hope that Apple have a way to supply me with my photos should all else fail. After all I'm paying monthly for a 200GB storage plan which at the moment doesn't appear to be fit for purpose.
Has anyone had any joy in resolving this issue? The member of the genius bar tried to make out that my device or wifi was the problem when backing up. I pointed out that at no point has my phone informed me that the backup failed and that the apple advisor via the live chat said my backups were fine. I said from my point of view I'm paying for a service to ensure all of my photos and videos were safely stored without fear of a home hard drive failing.
Thanks in advance for any help or advice,
Carl

Hi bena73-
Dohh!
Well, there is this: .Mac: Backup - Restoring Mac OS X 10.4 contacts and calendars in Mac OS X 10.5 Leopard
Thanks for the star-
-DaddyPaycheck

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