Help! canon 9000f scanner stopped working

- says error connecting the scanner. USB cable is connected and drivers reinstalled (twice) but same message. Interestingly it recognizes the scanner hardware but when i press the scan button it gives error 2.155.33

Hi nikinhkg,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful:
USB and FireWire Quick Assist
http://support.apple.com/kb/ht1151
You may also want to try the steps in this article:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Best,
Jeremy

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    3 com.apple.AppKit 0x97238881 -[NSImage _usingRepresentationsPerformBlock:] + 88
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    22 ...j.printer.app.module.MPN300 0x0000279a _start + 228
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    0x98258000 - 0x9827efff com.apple.DictionaryServices 1.1.1 (1.1.1) <02709230-9B37-C743-6E27-3FCFD18211F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x9827f000 - 0x982b4ff7 libcups.2.dylib ??? (???) <BE4E095C-EECA-017E-11AA-C65F4D2B15C8> /usr/lib/libcups.2.dylib
    0x982b5000 - 0x982b5ff7 com.apple.Accelerate.vecLib 3.5 (vecLib 3.5) <3E039E14-2A15-56CC-0074-EE59F9FBB913> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x982ed000 - 0x9846ffe7 libicucore.A.dylib ??? (???) <2B0182F3-F459-B452-CC34-46FE73ADE348> /usr/lib/libicucore.A.dylib
    0x98470000 - 0x9847bff7 libCSync.A.dylib ??? (???) <9292E6E3-70C1-1DD7-4213-1044F0FA8381> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x9847c000 - 0x9847cff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x9879d000 - 0x98959fef com.apple.ImageIO.framework 3.0.1 (3.0.1) <598CF4F9-7542-E1A7-26D2-584933497A2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x9895a000 - 0x989beffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x989bf000 - 0x989bfff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
    0x989c0000 - 0x989c0ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x989c1000 - 0x989d1ff7 libsasl2.2.dylib ??? (???) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
    0x989d3000 - 0x98e08ff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x98e09000 - 0x98e09ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x98f18000 - 0x9923bfef com.apple.HIToolbox 1.6.2 (???) <E02640B9-7BC3-A4B4-6202-9E4127DDFDD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x99263000 - 0x99300fe3 com.apple.LaunchServices 362 (362) <8BE1C1A1-BF71-CE07-F3FB-6057D47AF461> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x99358000 - 0x99362ff7 libGL.dylib ??? (???) <76A207FE-889A-CF1B-AF9A-795EEE5A463E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x9938f000 - 0x994bbfe3 com.apple.audio.toolbox.AudioToolbox 1.6.1 (1.6.1) <C226DF5C-35B0-98B8-95ED-FE5FE24E62C8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0xba900000 - 0xba916ff7 libJapaneseConverter.dylib ??? (???) <40768C5F-44D4-C606-5DC1-2C3E9F963B37> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
    Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x8F), Atheros 9280: 2.1.8.10
    Modem:
    Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST3500418ASQ, 465.76 GB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
    USB Device: MP180, 0x04a9 (Canon Inc.), 0x1715, 0x24300000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x06400000
    USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x06200000
    USB Device: Apple USB Modem, 0x05ac (Apple Inc.), 0x1401, 0x06220000
    USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x06230000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000
    FireWire Device: OEM SATA Device 00, G-TECH, Up to 800 Mb/sec
    I use my Scanner a lot...is there a new driver anywhere I can download?
    Any feedback would be greatly appreciated!

    Hi Pahu,
    I did exactly what you said..trashed the Navigator, rebooted and downloaded the exact same file from the Canadian site.
    Ran the disk repair and it still quit with this error message:
    Process: MP Navigator [204]
    Path: /Applications/Canon Utilities/MP Navigator 3.0.app/Contents/Resources/MP Navigator.app/Contents/MacOS/MP Navigator
    Identifier: jp.co.canon.bj.printer.app.module.MPN304
    Version: Version 3.0.4 (3.0.4)
    Build Info: MP Navigator 3.0-3~3
    Code Type: X86 (Native)
    Parent Process: ??? [1]
    Date/Time: 2009-11-27 15:32:46.421 -0500
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6
    Interval Since Last Report: 11044 sec
    Crashes Since Last Report: 9
    Per-App Interval Since Last Report: 69 sec
    Per-App Crashes Since Last Report: 5
    Anonymous UUID: 152635E6-DF4B-4DAB-B623-939476E27DCF
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000001c
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.AppKit 0x97238b7e -[NSImage _setCacheRep:] + 34
    1 com.apple.AppKit 0x97238a8c __-[NSImage addRepresentations:]_block_invoke1 + 103
    2 com.apple.AppKit 0x97238902 -[NSImage _usingRepProviderPerformBlock:] + 122
    3 com.apple.AppKit 0x97238881 -[NSImage _usingRepresentationsPerformBlock:] + 88
    4 com.apple.AppKit 0x97238821 -[NSImage _addRepresentations:] + 121
    5 com.apple.AppKit 0x9723878c -[NSImage addRepresentation:] + 105
    6 ...GUserInterfaceframework1200 0x18209f68 -[UIM1200_BaseScanMode reDrawPreview:] + 278
    7 ...GUserInterfaceframework1200 0x181a89c7 -[UIM1200_UserInterfaceModule drawPreviewAreaThread] + 494
    8 com.apple.Foundation 0x94d9aea8 __NSThreadPerformPerform + 705
    9 com.apple.CoreFoundation 0x970468cb __CFRunLoopDoSources0 + 1563
    10 com.apple.CoreFoundation 0x9704438f __CFRunLoopRun + 1071
    11 com.apple.CoreFoundation 0x97043864 CFRunLoopRunSpecific + 452
    12 com.apple.CoreFoundation 0x97043691 CFRunLoopRunInMode + 97
    13 com.apple.HIToolbox 0x98f4cf0c RunCurrentEventLoopInMode + 392
    14 com.apple.HIToolbox 0x98f4cbff ReceiveNextEventCommon + 158
    15 com.apple.HIToolbox 0x98f4cb48 BlockUntilNextEventMatchingListInMode + 81
    16 com.apple.AppKit 0x97270ac5 _DPSNextEvent + 847
    17 com.apple.AppKit 0x97270306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    18 com.apple.AppKit 0x9723249f -[NSApplication run] + 821
    19 com.apple.AppKit 0x9722a535 NSApplicationMain + 574
    20 ...j.printer.app.module.MPN304 0x0007752b mfpMain + 2123
    21 ...j.printer.app.module.MPN304 0x00076cc3 main + 68
    22 ...j.printer.app.module.MPN304 0x0000344e _start + 228
    23 ...j.printer.app.module.MPN304 0x00003369 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x94a680ea kevent + 10
    1 libSystem.B.dylib 0x94a68804 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x94a67cc3 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x94a67a68 dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x94a674f1 pthreadwqthread + 390
    5 libSystem.B.dylib 0x94a67336 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x94a67182 _workqkernreturn + 10
    1 libSystem.B.dylib 0x94a67718 pthreadwqthread + 941
    2 libSystem.B.dylib 0x94a67336 start_wqthread + 30
    Thread 3:
    0 libSystem.B.dylib 0x94a67182 _workqkernreturn + 10
    1 libSystem.B.dylib 0x94a67718 pthreadwqthread + 941
    2 libSystem.B.dylib 0x94a67336 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x97238b6a ecx: 0x97a7ecc0 edx: 0x18686520
    edi: 0x0150e7a0 esi: 0x00000000 ebp: 0xbfffe0a8 esp: 0xbfffe070
    ss: 0x0000001f efl: 0x00010282 eip: 0x97238b7e cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x0000001c
    Binary Images:
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    0x18182000 - 0x18183fff +jp.co.canon.scangear.hsl 2.0.0 (2.0.0) /Library/Application Support/Canon/ScanGear/Plugins/hsl.plugin/Contents/MacOS/hsl
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    0x19101000 - 0x1911eff7 libPDFRIP.A.dylib ??? (???) <EBF2754B-B509-E631-B41C-1F7061802B4D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
    0x1a5cd000 - 0x1a5cefff +jp.co.canon.scangear.balco 1.0.0 (1.0.0) /Library/Application Support/Canon/ScanGear/Plugins/balco.plugin/Contents/MacOS/balco
    0x1a5e0000 - 0x1a634fff +jp.co.canon.bj.scan.CanoFine2.ub 2.0.5 (2.0.5) /Library/Application Support/Canon/ScanGear/Frameworks/CanoFine2.framework/Versions/A/CanoFine2
    0x1a650000 - 0x1a653ff3 +com.divx.divxtoolkit 1.0 (1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
    0x1a8d7000 - 0x1a8e1fe7 +jp.co.canon.scangear.mc04 0.4.13 (0.4.13) /Library/Application Support/Canon/ScanGear/Plugins/mc04.plugin/Contents/MacOS/mc04
    0x1a8e6000 - 0x1a8f3fdf +jp.co.canon.scangear.cubs206 2.0.6 (2.0.6) /Library/Application Support/Canon/ScanGear/Plugins/cubs206.plugin/Contents/MacOS/cubs206
    0x1a8f7000 - 0x1a8f8fff +jp.co.canon.scangear.rotate 1.0.0 (1.0.0) /Library/Application Support/Canon/ScanGear/Plugins/rotate.plugin/Contents/MacOS/rotate
    0x1a8fc000 - 0x1a8fefff +jp.co.canon.scangear.zoom 1.0.0 (1.0.0) /Library/Application Support/Canon/ScanGear/Plugins/zoom.plugin/Contents/MacOS/zoom
    0x1a902000 - 0x1a903fff +jp.co.canon.scangear.filter 1.0.0 (1.0.0) /Library/Application Support/Canon/ScanGear/Plugins/filter.plugin/Contents/MacOS/filter
    0x1a907000 - 0x1a909fff +jp.co.canon.scangear.acrop 1.0.0 (1.0.0) /Library/Application Support/Canon/ScanGear/Plugins/acrop.plugin/Contents/MacOS/acrop
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    0x1a94f000 - 0x1a956fff +jp.co.canon.scangear.smac 1.0.1 (1.0.1) /Library/Application Support/Canon/ScanGear/Plugins/smac.plugin/Contents/MacOS/smac
    0x1a970000 - 0x1a973fff +jp.co.canon.scangear.mld2006 1.0.0 (1.0.0) /Library/Application Support/Canon/ScanGear/Plugins/mld1210.plugin/Contents/MacOS/mld1210
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    0x1a988000 - 0x1ab3bfe7 libCMaps.A.dylib ??? (???) <7C24AA8F-89C2-8000-0B71-60F6631173C3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCMaps.A.dylib
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    0x1ac5a000 - 0x1acaffdf +com.DivXInc.DivXDecoder 6.8.3.5 (6.8.3.5) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    0x1ad9a000 - 0x1ae4ffe7 libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib
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