Help..cant get 2nd iPod on computer

Ok so my mom got herself an iPod nano and I cant figure out how to get it on the computer. She made an account and she's already bought some music and put the music into a playlist. But when I plug her iPod in, it doesn't do anything. It just starts charging. iTunes doesn't come up and it didn't ask me to name the iPod. I've looked around and read help topics but I can't seem to get it.

Have you had a chance to look at these troubleshooting documents? They may be of some help:
iTunes 7 for Windows doesn't recognize iPod
iPod missing in My Computer and in iTunes

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