Help, cant update payment information..

I cant update payment information on my account, wont let me purchase any apps.. Any help?

Hello there, Nafters.
The following Knowledge Base article offers up some great information for troubleshooting your issue:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Getting an error when trying to update payment information on iTunes

Getting an error when trying to update payment information on iTunes

If you would like help from these user forums then saying what the error message was would be useful.

TS4009 Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

CANT UPDATE PAYMENT INFO WITH PREVIOUS PURCHASED!!!

hi, i wanna ask you, why i cant update apps? they said that i owe apple for previous purchased. i think that i already pay the apps. please help me! and i cant update my payment info, i cant put it to none!!!!

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

HT2731 how to update payment information on itunes

How to update your payment information to buy from itunes?

If you would like help from these user forums then saying what the error message was would be useful.

Failed to update payment information

I had tried to update my applications but it seem like need me to update my payment information.
Once I update my payment information and it shows decline, I had try few cards to update it and it keeps showing "your payment method was declined. Please enter another payment method"
help??

What are you trying to use as your payment method, credit or debit card ? If it's a debit card then they don't appear to still be accepted in all countries, and even where they are it seems that not all work.
For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use a debit card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Are iTunes gift cards available in your country (they are not available in all and they are country-specific, they can only be used in their country of issue) ? If they are then you could potentially use them as your payment method.
To download updates to your apps you could remove the card from your account : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support.

How to update payment information

I want to update my payment information but it wont let me edit??

To update your payment info:
Settings > iTunes & App Store > Apple ID: > View Apple ID > sign in and update your payment info here.
For upgrade iCloud Storage read here:
http://help.apple.com/icloud/

I am unable to update payment information

My debit card was compromised (unrelated, as far as I can tell) so I received a new card with different numbers. I can't update the card to the correct information, every time I do it gives me the same error message that when I had an issue with a previous payment and I need to have the family sharing administrator update the payment information. I have tried multiple times, and ever tried to use other credit cards rather than my debit card. The card information saves every time, but the error message persists. I looked through my purchase history to make sure I didn't have a purchase that didn't receive payment with the card numbers switching but there seems to be no balance. I have submitted this question to apple support twice with no response either time. Any ideas?

Hi there. I was having just the same problem, I couldn't get into change card details. Turned out that it is some issue with Firefox browser that I was using. I changed to Chrome browser and was able to update credit card details from there!
Hope that helps you and others out there having the same issue.
Cheers Tom.

Update Payment Information [was Hello]

I am a teacher I have been working with CC with your package and monthly payment.
Today I received an email about payment can you please let me know what this is as it is not CC?
Thank You
Hi kay,
Your Creative Cloud membership will expire on 04-March-2015 (PT). We hope you've been making the most of everything that Creative Cloud has to offer. To extend your membership, please update the billing information for your account, or add a prepaid card.
Update your billing information
Thank you for being a part of Creative Cloud,
The Creative Cloud team

Seems clear to me... you need to update your payment information to continue using the Cloud
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

How do you update payment information

,,,,,,

Hey Scottmcd94,
Thanks for the question. The following resource should help you get started with the process of updating your payment information:
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/HT1918
Thanks,
Matt M.

HT1918 family sharing wont update payment information

I am trying to set up a new ipad for my daughter and was delighted to learn about 'Family Sharing'. That was until I had to add my payment information. I have updated my payment information on the web as prompted too but when I try to log back onto the device, I keep getting the same error message. The message is that PayPal is not a valid form of payment with Family Sharing and to enter new credit card info....which I have done to no avail.
I tried customer service chat but that was pointless.
Any ideas?

What happens when you try to update it, do you get any error messages ... ? We are fellow users, unless you tell us what happens it makes it difficult for anybody on here to help.
If you are trying to add a debit card then I don' think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it is a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's something else ... ?

Unable to update payment information

Due to the recent Adobe security breach, I like many other people have been forced to replace our credit cards. I received my new card and am completely unable to update my payment information. All attempts to update the information using Firefox, Chrome, Safari and Android and iPhone browsers is unsuccessful. Considering that the recent security problems of compromised customer payment information, I would have expected more from Adobe. Why doesn't such an important function of the Creative Cloud website work at a time when many people are having to re-enter their payment information due to recent events?
I have been waiting for the chat support to person for a while now and can't spend another hour waiting for assistance. This series of events is really beyond the pale in regards to Adobe's customer service and support. First we get our credit cards stolen, and then when we have to put in new payment information, the website doesn't even work properly. Adobe isn't some start up that's only been around for a few months, they're a multi-billion dollar company.
Do I need to call someone instead? Is there any sort of notification or status as to whether or not the website is functioning as expected?

I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

Help with removing Payment information...

For a while, my itunes account has been telling me there's a problem with my credit card (the credit card that's on their now doesn't exist anymore). So, I decided to just not put any payment information there at all. However, there's no option for "None" In the payment information when I go into my account. Is there any reason for this? I've heard others talk about this happening to them, but I'm not sure why its like this. Does anyone have an explanation for this? I'm updated to the newest version of Mac OSX, iTunes, etc.

TechnoSauce wrote:
I have no button for "none". I don't have any idea what's wrong.
None is not an Option in all Regions and Counties.
Do as gail from maine suggested

Can't update payment information for CC license

We've been trying to update our payment information for our CC license for the past several weeks. Never works. Now our license appears to have been suspended. Please advise.

My office received a phone message from an Adobe representative yesterday that the issue with updating my account had been resolved, and that my creative cloud license should once again be active. However, all attempts to access my software still return the same repeating sequence of messages: (1) Renew your subscription: Try Again; (2) Thank You, your subscription is now active. Click continue; (3) Renew your subsciption; Try Again . . .
As usual, the software still fails to launch. Moreover, my account info indicates that the new payment information has still NOT been captured. In short, the license remains inactive, and I'm left with confusing misinformation from the service representative who contacted us yesterday.
As a longtime, loyal and enthusiastic user of Adobe products, I find it extraordinarily disappointing that this has been going on for over a month without satisfactory resolution. Now that my Creative Cloud license has been rendered inactive for the majority of a week, I am at a full work stoppage. We now have more than six major projects in default. While my immediate concerns focus on my organization's reputation, my department's productivity, and my own credibility as a communications professional, the issue is of course much larger for Adobe as well as myself. I cannot begin to express how poorly this reflects on Adobe. Without a rapid and satisfactory resolution to this issue, it is increasingly likely that my organization will be obliged to move to alternative products for our communications needs. I do not relish the thought of moving away from a suite of products that has served us well for many years. Needless to say, such an outcome will almost certainly inform any recommendations we make to our professional associates with similar communications needs.
Let me be clear, I am tolerant of the fact that the recent cyber-attack on Adobe has created technical problems. However, it also seems to me that the lack of meaningful customer service and technical assistance is only making a bad situation even worse.

HT1918 Need help with editing payment information on iTunes account.

I cannot get my payment information updated. I keep getting the error message of "my information does not match my bank records". I have tried multiple cards and it all says that. My bank records on these cards are correct. I don't understand.

I cannot get my payment information updated. I keep getting the error message of "my information does not match my bank records". I have tried multiple cards and it all says that. My bank records on these cards are correct. I don't understand.

Help, cant update payment information..

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