Help - Cant use CS3 after Hard Drive replaced and software had to be reinstalled

My iMac needed a new Hard Drive so had this replaced by licensed Apple repairer. All software was lost and was told to reinstall CS3 which I did successfully. I have the original CD's. Serial number accepted. When I opened up Illustrator, Photoshop or indesign I get a message saying I am trying to upgrade ( which I am not) and that I need to choose the version premium 1 or 2 or standard 1 or 2. I chose standard 1. The am asked to put serial number in again then hit enter button. It comes up with an "x" saying I cannot access or upgrade. I then can't go forward or do anything except click back button or quit. Please can anyone help?? I tried calling Australian customer support but CS is not supported by phone which is very frustrating.
Thanks.
Daniel.

Purdy123 did you migrate or transfer over your applications from the other drive?  If so then this is likely causing your current error.  Please run the available uninstallers located in the Applications/Utilities/Adobe Installers folder.  Once you have done this then please also use the CC Cleaner Tool to ensure complete removal.  You can find instructions and the download at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Once you have completed the removal process you should then be able to reinstall the software successfully.  If you need a fresh copy of the installation files then you can download them from Download CS3 products.

Similar Messages

  • Apple logo and spinning wheel after hard drive replacement and restore

    Hi, need some help!
    I replaced my hard drive at the weekend in a mid 2010 MacBook Pro with a Samsung/Seagate 1TB 2.5 inch 5400RPM SATA II Hard Disk Drive.  The install of the hardware went fine, and the computer recognised it no problem.  I went through the process of formatting which again went ok, then I moved on to the restore of the old image from my time machine.
    After the 4 hours or so it said restore successful and a restart was required - after the restart I am presented with the apple logo and spinning wheel and can make no progress beyond this point.
    I have tried 3 restores now - all of which were 'successful' and have the same issue.  I have checked the disk using the repair tool and there are no recoded issues so I'm at a loss.
    Can anyone help!!
    Thanks in advance

    Hey andrew1878,
    Thanks for the question. I understand that you are experiencing issues with your MacBook not loading up past the Apple Logo and spinning gear. The following resource may provide a solution:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/TS2570
    Thanks,
    Matt M.

  • Need new Windows 8.1 activation key after hard drive replacement and system recovery

    I am new to this board but a very long time ThinkPad user.
    Bought a new T540p and the hard drive failed within five days of receipt; Lenovo sent me a new drive, recovery disks, machine is fully restored.  With a new hard drive, the machine's "finger print" no longer matches the original Microsoft OEM activation.  I have been on the phone with Lenovo six times and they promise to send me a new activation code, they have transferred me to Microsoft twice (they actually tried to help but concluded it was an OEM copy so they couldn't do anything).  Still no activation code and I really can't finish building out this machine.  Short of sending the machine back to Lenovo, is there a way to legimately get this valid OEM license activated? How do you get a new activation code from Lenovo? I was transferred back and forth between hardware and software support three times.  I searched the forum but did not see this problem exactly.
    Thank you for you help.

    @2014anonon...
    Good day and welcome to the community.
    On an outside chance of an embedded key / recovery dvd version (pro vs std) mismatch, please have a look at the first screen of your UEFI / BIOS. What value do you see listed as the Preinstalled OS License? Whether it's defined as Std or Pro in UEFI / BIOS, it should match the type of W8 Genuine sticker on the bottom of your machine. Then check the labeling of the recovery DVDs you received from Lenovo to compare.
    Please let us know what you find.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • I just had my hard drive replaced, and now when I am online get a black screen when trying to open a pdf. Any help would be appricated

    I'm getting a black/blank screen when trying to open a Pdf. off the internet. Can some one please tell me what to do to fix this? I just had my hard drive replaced and never had this problem before. Thank you

    try downloading adobe acrobat reader and installing it......

  • I had my hard drive replaced and I cant get my email to work on the new hard drive.  I have the ! in the triangle next to the inbox.  I tried "take all accounts online" and it ddidnt work.  The email account is working on my iphone and ipad.

    I had my hard drive replaced and I cant get my email to work on the new hard drive.  I have the ! in the triangle next to the inbox.  I tried "take all accounts online" and it ddidnt work.  The email account is working on my iphone and ipad, and my macBook is connected to the internet.

    Cant get help with this issue on Apple Support, so I have to go to the Apple store to the Genius Bar to get assistance.  All the help issues are so technical in their jargon, that I cannot understand how to fix the issue.

  • I had my hard drive replaced and since my Time Machine backups say failed

    I had my hard drive replace and since my Time Capsule backups are failing. The exact message is:
    The backup was not performed because an error occurred while copying files to the backup disk.
    The problem may be temporary. Try again later to back up. If the problem persists, use disk utility to repair your backup disk.

    No, replacing your hard drive has nothing to do with it. There is a problem with your backup drive. As far as Time Machine is concerned replacing a drive is no different than buying a new computer. Time Machine will need to make a brand new backup from scratch.
    If you have a large enough backup drive this may not be a problem. Otherwise, you may not have sufficient space to maintain a new backup and keep the old one. So, I would suggest under the circumstances that you erase your backup drive, then start a new Time Machine backup from scratch.
    Drive Erase
    1. Open Disk Utility in your Utilities folder.
    2. After Disk Utility loads select the volume you wish to format from the left side list. Click on the Erase tab in the Disk Utility main window.
    3. Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    For additional help with Time Machine: Visit Pondini's Time Machine FAQ for help with all things Time Machine.

  • My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Ple

    My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Please help…Thanks!!

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • I set up Firefox sync from my old computer. This has had its hard drive replaced and been sold. I now want to retrieve the information and got my bookmarks on my new computer. I can't see any way to do this!

    I set up Firefox sync from my old computer. This has had its hard drive replaced and been sold. I now want to retrieve the information and get my bookmarks on my new computer. I can't see any way to do this!
    Help please

    To build on the second option provided by The Edmeister make sure that you have your Sync Key, if this is not the case Firefox Sync will not help you (data is encrypted with that Key).
    Finally, if the last sync happened long time ago, it may be the case that your data is not on the servers anymore. Firefox Syn wasn't designed as a back up service.

  • HT201250 Circle and cross through iTunes icon afte the seagate hard drive replaced and restored data from time machine backup.

    Circle and cross through iTunes icon: had the seagate hard drive replaced and restored data from time machine backup. Why does the iTunes icon have a circle and cross through it? As though incomplete? tried everything and still Circle and cross through iTunes icon.

    No it isn't something you'd find on the computer, it has to be custom installed from the 10.6 installer disc or Software Update if it wasn't before.  It allows you to use older PowerPC applications on your Mac.   On the other hand double check the version of iTunes you have does not require 10.7 minimum either.

  • HT1338 I have an I Mac from 2006 and I recently had the hard drive replace and now I'm trying to connect my HP Offiejet J5750 and it does not work.

    I have an I Mac from 2006 and I recently had the hard drive replaced and I'm trying to connect my HP Officejet J5750 and I'm having trouble doing so. Please advise.

    Hey chukrking,
    Thanks for the question, and welcome to Apple Support Communities.
    The following article provides relevant troubleshooting information for your issue:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/TS3147
    USB printers and Bonjour-enabled network printers
    Follow these steps until the issue is addressed:
    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.
    Thanks,
    Matt M.

  • MY hard drive crashed and I had to replace it. Now when I try to sync my iPod with iTunes it says that I have to replace the old library (that is lost forever) with the new library to sync. I do not want to lose all the songs on my iPod! What can I do?

    MY hard drive crashed and I had to replace it. Now when I try to sync my iPod with iTunes it says that I have to replace the old library (that is lost forever) with the new library to sync. I do not want to lose all the songs on my iPod! What can I do?

    Copy all the content on your iPod back to your PC and into iTunes. Then go ahead and sync the iPod with your new library.
    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    B-rock

  • I have just had my hard drive replaced and now I can.t find Air Port to get wi fi

    I have just had my hard drive replaced and now I can't find Air Port for my wi fi

    Go to your Applications folder>Utilities>AirportUtility.app>and there set up your Airport service.  Then return to your Applications folder>Sytem Preferences>Network> and there turn on the WiFi on your iMac.
    Hope this helps

  • Help, just got a new hard drive installed and now my videos say, "a necessary data reference could not be found"

    Help, just got a new hard drive installed and now my videos in iPhoto say, "a necessary data reference could not be found"

    Not sure what happened but I was able to click on the movie, go to File then Reveal in Finder, then drag it to my desktop and then drag it back into iPhoto and it worked. 

  • I just had the seagate hard drive replaced and the fan is running loud

    I just had the seagate hard drive replaced and the fan is running loud

    Is your iMac a late 2009 or newer model? Did Apple do the replacement or someone else? There is a documented issue where Apple changed the hard drive heat sensor from outside the drive to inside. If you install a replacement hard drive in a late 2009 or newer iMac that's not an Apple-sourced drive, two things happen ... the fan runs like crazy and the Apple hardware test doesn't work properly.
    You can read these OWCS blogs here and here on it. 

  • After logic board replacement and software update, MacBook Pro is spontaneously shutting down and preventing restart. Inconsistent ability to restart after multiple tries. What is going on?

    After logic board replacement and software update, MacBook Pro is spontaneously shutting down and preventing restart. Inconsistent ability to restart after multiple tries. What is going on?

    Hard drive sensor or logic board failure.
    Try a SMC Reset, only thing I can help.
    http://support.apple.com/kb/ht3964
    Check your tones with this sounds like it's not recognizing the RAM, perhaps it's not seated well or making a bad connection or it's defective.
    http://support.apple.com/kb/ht1547
    Take it back. three times a charm

Maybe you are looking for

  • Problem with voice comand fedback audio

    after downloading latest z10 update the feedback volume is so low I can barely here it. all other volume is fine. any way to increase the volume of the feed back voice. thanks.

  • Can you listen to audio only while playing a movie?

    Hello everyone, I was wondering if there is a way to turn off the screen and listen to the audio only when a movie is playing? I have some teaching videos as movies and I thought it would be really nice if I could listen to the audio only and save ba

  • Create "Sysadmin Read only" Responsibility and add to Application user.

    Hi I am using 11.5.10.2 (Single node installation) on RedHat LinuxAS4 OS. I have couple of requests from the users. Issue 1: The user has requested to "Sysadmin Read Only" Responsibility and attach that responsibility to his user. Please find below t

  • User Exits in Balance Scorecard

    In the balance scorecard project (SEM 6.0 and BW 7.0) at our client’s place, we need more details to be incorporated for a given metric and initiative as follows: Metrics: Apart from the metric owner, we need to store data entry responsible, backup f

  • Set Page "HEIGHT" ---Very Urgent, Please Help me on this issue. Please.

    Hi all , Very Urgent, Please Help me on this issue. when_now_form trigger i set set maximize the window and MDI. And my window and canvas is same height (1500). The formsweb.cfg also changed to 1500. But still I can not view full page on web. Where t