Help ! cant use my movies or tv shows i bought :(

I had to get a new mother board for my computer but i redownloaded itunes and everything else is here except my movies and tv shows i bought ...!!!!  how do i fix this and get them back without having to buy them again ? i had tv shows and movies that arent here   on my purchase history it shows i bought them .. but so far cant get them to redownload   any suggestions  please!!!

Hi NeedhelpAapl,
Thanks for visiting Apple Support Communities.
If movies or tv shows aren't playing in iTunes, I'd first make sure that the computer is authorized with the Apple ID used to make iTunes Store purchases. You may want to try de-authorizing and authorizing the computer again:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
You can also report an issue with purchases by following the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy

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