Help! CC has been withdrawn by Adobe saying I have not paid even though they have taken the money fr

Help! CC has been withdrawn by Adobe saying I have not paid even though they have taken the money from my account. Why?

Thanks.  I do not think that the phone is stolen as I have been able to get it unlocked and surely the phone would be repoted stolen and blocked. What I do not ubderstand is that I thought icoud was just somewhere to back up your data instead of saving it to your computer if that is the case why is it stopping the actual hone from loading the previous owner rest it to factory settings before selling it but refused to get it unlocked. The phone would work with a Vodaphne sim as I understand it althought I did not try before i gave it to a shop to unlock. surely they would have knon before unlocking that there was a problem with icloud and that they woyld not be able to do it. The phone shop are insisting tgat I pay £40.00 for te unlck which they say is done or tey will not et me have the phone back does what they are saying seem right and is it reasonablefor them to expect me to ay for a dud phone??

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