HELP! CD stuck in drive. Try to restart brings up blue loading screen. Can't get the disc out and we've tried everything!

Imac Intel totally stuck with this CD in the drive,
Seriously. Every forum tells us to restart - but we can't because SOMEHOW this burned music CD (that we've had forever) has caused it to freeze on a never-ending blue loading screen.
Help please. Nothing's working. Only every now and then will the drive make some sounds to eject and then fails.
What has happened??

Greetings Ruth,
It sounds like the disk has become stuck in the drive and when it attempts to eject it becomes stuck on the inside of the drive housing or the optical drive itself has failed in some fashion.
Follow all the steps under "The drive doesn't eject discs or discs eject slowly".
If the steps don't help then follow the last step which is to take the system in for service / evaluation.
Best of luck to you.

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