Help!! Connecting ipod to new laptop deleted all songs!

My daughter got a new laptop for college. In fact she is leaving in the morning-- but disaster struck and she may not be taking her music with her!!! While trying to install the ipod software on the laptop all her songs disappeared! We then went back to the PC the ipod originally linked with and were unable to re-load the songs- it also looked like some of the buttons that had been there with itunes disappeared. The other thing we did at the same time was to update the software, as we were prompted to do. What happened and how can we get the songs back on the ipod and her new computer? We started to back them up on a CD but the CD does not include the names and artists for some reason. Please help.

hmmmmm.
even though you don't have a Toshiba, perhaps try disabling the high-speed USB interfaces on that PC. (no need to restore ... we're just checking to see if you can get recognition and a sync with them turned off.)
iPod not recognized correctly on Toshiba laptop
(i've seen this technique work a few times with Dell laptops too.)

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