Help connecting wireless printer

I have a hp deskjet 3510 i had it prviuosly hooked up to an old router and old computer and never had any issues .. now i have moved hve a new router and new hp computer and i can not get my printer to print at all I have tried to connect it using the wifi protected setup pressed the button on the router and the printer just says it timed out tried the pin too .. nothing ...tried usb ... nada even tried the disk that came with printer cant use it cause now i have windows 8 .. lastley went on hp website and downloaded something that didnt work .. finally figured id use eprint and that still dosnt work screen pops up on computer that says printer needs your attention go to desktop ... i know theres nothing wrong with printer because i can print using phone or ipad ...PLEASE HELP

Hi @jfontana33,
Welcome to the HP Forums!
I see that you are needing help connecting your HP Deskjet 3510 to your wireless network running Windows 8. I am happy to help!
I would recommend to take a look through this guide on printing. Print Jobs are Stuck in the Print Queue.
Hope this guide helps, and have a good day!
RnRMusicMan
I work on behalf of HP
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Please help with wireless printing

I am running a wireless network in the house and having trouble printing. The printer (Canon MP800) is connected via USB to my Windows XP desktop. The desktop is connected via Ethernet to a 2Wire DSL modem that broadcasts the wireless signal to my Powerbook G4 running OSX (10.4.10). I can’t get the powerbook to print, though.
I have followed the instructions at http://www.ifelix.co.uk/tech/3015.html up to the point where it says:
“Select the printer but do not click Add as you need to change the Printer Model.”
“Under Printer Model select HP.”
I assume that since I am using a Canon that I should look for Canon instead of HP. The only options I get are
Generic
Other
Apple
ESP
“Generic” is a selection all by itself
“Other” opens up a finder dialog box that allows me to choose a file on my harddrive, but I have no idea where to go.
“Apple” opens a pulldown menu that allows me to select from a list of Apple printers.
“ESP” opens a pulldown menu that allows me to select from a list of other printers. This list includes Epson, HP, etc. but does not include any Canon printers.
I selected the “Generic” option. When I try to print from the powerbook, I have noticed that the printer queue on my Windows XP desktop shows a document entitled “Remote Downlevel Document.” The printer queue spools up with this document, it appears to go through the cycle and then disappear (as a normal print document does), but nothing happens on the printer.
The desktop will print normally. The powerbook will print normally when I connect the printer to it via the USB cable but another printer is created in the Printer List. This printer is named MP800 and is kind: Canon MP800 whereas the first attempt (wirelessly) names it Canon MP8 and is kind: Generic Postscript Printer.
In troubleshooting I have attempted to remove and reload the printer from both the powerbook and the desktop independently to no avail. I have even temporarily removed the firewall (Norton 360) from the desktop to make sure that wasn’t it.
I Googled the term “Remote Downlevel Document” and discovered that it was associated with a virus that affects print servers. I updated my Norton anti-virus and did a full system scan which came up clean. Some of the Google results also suggested that there might be clutter in one of the printer folders in Windows. I should remove any .tmp files I find there, but when I followed the path, there were no such files in that folder.
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I am cross posting this question on the macbookpro yahoo group, the applemac yahoo group and the apple discussion page.

still looking for some help on this intriguing matter... if anyone can help out, i'd really appreciate it! thanks.
edited original post:
I have a Samsung ML-1710 printer which we use with both an iMac and an iBook. When the iMac needs the printer, we connect the printer's USB cable to the iMac. When the iBook needs the printer, we connect the printer's USB cable to the Airport Extreme Base Station (AEBS).
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Can't connect wireless printer to wired PC in wireless/wired network

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This question was solved.
View Solution.

Hi Nancy,
Have you tried running the HP Netwrok Diagnostic Utility, which is available at www.hp.com/go/tools? I no longer have a WinXP machine so I can't verify that it works on WinXP but, assuming it does, it could help you diagnose the problem.
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Craig
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Please mark the post that solves your problem as "Accepted Solution"
I am an HP employee.

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Your router will not support the method I was going to suggest.
Your only recourse is to find a friend with a laptop to come install your printer. Download and install the latest software for your printer on their computer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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vbriere wrote:
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Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hi Bennyk-
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Hello mhilera. Welcome to the Apple Discussions!
Is your 802.11n AirPort Express Base Station (AXn) the only router in your network configuration? Do you have the HP printer connected directly to the AXn by USB or wirelessly with the printer's built-in wireless capability?

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Help connecting wireless printer

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